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Philadelphia, Pennsylvania, United States · Hybrid
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Philadelphia, Pennsylvania, United States · On-site
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Speech Language Pathologist - Early Intervention (SLP or CF)
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Philadelphia, Pennsylvania, United States · On-site
$54k/yr
Entry level$891K raised
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Philadelphia, Pennsylvania, United States · On-site
$50k–$63k/yr
Entry level
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks amo…
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Full-time
high school, professional certificate
Posted 6d ago
~40 hrs/week
Responsibilities
Provides customized on-site technical support for computer hardware, software, and network-related equipment malfunctions. Acts as a liaison to the central technology office while maintaining and troubleshooting computing environments across school and administrative facilities.
Requirements
Requires a high school diploma or equivalent and at least three years of full-time experience in customer support related to computer hardware and software maintenance. Candidates must possess relevant certifications such as A+ or Apple Service and a valid driver's license.
Full job description
The School District of Philadelphia is committed to becoming the fastest improving District in the country and transforming the educational opportunities it offers to our city’s more than 198,405 students. The District seeks leaders who have a passion for working with schools and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us?
Job Summary
Provides customized technology assistance for school and/or administrative office functions. Responds to routine inquiries and requests regarding the repair, maintenance and resolution of problems associated with computer and technology-related equipment malfunctions. Provides on-site technical support in the use and maintenance of Microsoft Windows or Apple Macintosh computer hardware and software, as well as end-user network attached hardware support. Provides targeted technical support to schools, non-technically managed offices, or off-site facilities, and coordinates with and acts as a liaison to the District’s central technology office and centralized technology support functions.
Essential Functions
• Provides users with solutions to basic problems; troubleshoots computer, server, printer and network problems; troubleshoots legacy systems problems; directs specialized questions to higher-level personnel, the central technology office, or outside vendors for further technical support when necessary.
• Develops and understanding of the specific technology-related needs and functions of individual schools and/or non-technically managed offices to better maintain the computing environment and to provide proactive support. • Maintains a solid understanding and works within the framework of the District’s centralized technology support functions, policies, procedures and protocols
. • Addresses inquiries pertaining to computer software and hardware, including peripheral and mobile devices.
• Creates and maintains a listing of outstanding or unresolved problems and issues, and submits work order requests, either electronically or by phone, to the central technology help desk as necessary.
• Provides on-site technical support to users in the resolution of problems associated with Microsoft Windows, Apple Macintosh or other computing platform malfunctions; investigates hardware problems; responds to requests from users to repair, upgrade and maintain computer, server and peripheral hardware and software.
• Performs the installation and configuration of new computer systems or servers; installs computer hardware, software and memory; installs operating systems for Microsoft Windows, Apple Macintosh or other computing platforms.
• Sets up stand-alone and network printers; replaces printer toner cartridges.
• Schedules and performs preventative maintenance for Microsoft Windows, Apple Macintosh or other computing platforms, on a routine basis; manages software versions and installs application and system software patches; documents which computers have received maintenance.
• Configures and troubleshoots TCP/IP and other network-related settings for both static and dynamic addressing environments.
• Ensures that all computing devices are equipped with virus and malware prevention tools; identifies and removes virus, malware, and other predatory software from computing devices as necessary
. • Obtains software and documentation, either independently or from the District’s central technology office; follows District policy in copying software and documentation to distribute to school and administrative staff.
• Abides by and informs users of District policies regarding software piracy and acceptable use
. • Sets up and configures LAN, e-mail, and other enterprise system accounts.
• Uses District approved diagnostic software to assist users in computer troubleshooting and maintenance.
Minimum Requirements
• Education equivalent to the completion of the twelfth school grade.
• Three years of full-time, paid experience in customer support, which have involved assisting users in the maintenance, upgrading and operation of computer hardware, software, networks, and peripheral devices.
Knowledge, Skills and Abilities
Demonstrated knowledge of:
current practices, procedures and techniques used in the maintenance, repair and troubleshooting of computer malfunctions, as they pertain to hardware, software, peripheral devices and network issues. o networking basics such as LAN, WAN, Internet, remote access, Apple OS X, Windows 2022 and Windows 2023.
the proper functioning of computer hardware, software and peripheral devices. •
Demonstrated skill in:
o troubleshooting and problem resolution.
• Demonstrated ability to:
o learn technical operational procedures related to District hardware, software, and peripheral devices.
o maintain user documentation, including printed instructions and other reference materials.
o understand and explain complex instructions pertaining to Microsoft Windows or Apple Macintosh computer hardware and software.
o present ideas effectively, both orally and in writing. o establish and maintain effective working relationships.
Certificates/Licenses •
A+ Certified or other standard certification.
• Apple Service certification.
• Possession of a proper class license valid to operate a motor vehicle in the Commonwealth of Pennsylvania prior to and during tenure of appointment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Nondiscrimination
The School District of Philadelphia provides equal employment opportunities to all employees and applicants for employment without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, gender identity, or genetic information. Please refer to Board Policy 348 for further information regarding the District's commitment to Nondiscrimination in Employment Practices.
Additional Information
Work assignments may involve more than one location.
Related keywords
Field SupportTechnical SupportComputer HardwareSoftware MaintenanceNetwork TroubleshootingMicrosoft WindowsApple MacintoshTCP/IPLANWANA+ CertificationApple Service CertificationPeripheral DevicesPreventative MaintenanceSystem ConfigurationVirus Removal
For forward-thinking administrators and educators, opportunities abound in The School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s 200,000 school-aged children. Located in a historic and culturally rich setting, we are a racially and ethnically diverse community committed to education. The District seeks leaders who have a passion for working with students, schools, and communities and who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment, and vision. Will you join us?
Our Mission
The mission of The School District of Philadelphia is to provide a high-quality education that prepares, ensures, and empowers all students to achieve their full intellectual and social potential in order to become lifelong learners and productive members of society.
Our Vision
The School District of Philadelphia will deliver on the right of every child in Philadelphia to an excellent public school education and ensure all children graduate from high school ready to succeed.
The key word in this vision is “right.” The District exists to deliver on the civil right of every child to a strong, lifelong foundation.
Offices: 440 N. Broad St., Philadelphia, PA 19130, US
How many Education jobs are open in Philadelphia, PA right now?
There are currently 1,482 open education positions in Philadelphia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Philadelphia, PA?
Companies currently hiring include Jefferson Health Plans, The School District of Philadelphia, Tyler School of Art and Architecture, Temple University, Mechanical Engineering and Applied Mechanics, University of Pennsylvania, Greater Philadelphia YMCA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Philadelphia, PA?
Yes — 181 of the 1482 open education positions offer remote or hybrid work (27 remote, 154 hybrid).
How do I apply for Education jobs in Philadelphia, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.