Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)
Varna, Varna, Bulgaria · On-site
Mid level$330M raised
Company Description Quality is what transforms good work into excellence. If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step. Ask yo…
Skills: Quality assurance, Customer support, Analytical thinking, Coaching, Training
Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)
Varna, Varna, Bulgaria · On-site
Mid level$330M raised
Company Description Quality is what transforms good work into excellence. If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step. Ask yo…
Skills: Quality assurance, Analytical thinking, Data analysis, Coaching, Training
Company Description Quality is what transforms good work into excellence. If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step. Ask yo…
Skills: Quality assurance, Customer experience, Analytical thinking, Coaching, Training
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QA Specialist with German and English (CS experience required)
Varna, Varna, Bulgaria · On-site
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Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Additional health insurance, Life insurance, Food vouchers, Multisport card, Discount cards, Spotify Premium subscription
Posted 4d ago
~40 hrs/week
Responsibilities
The Senior Associate will monitor transactions to identify quality opportunities and drive performance improvements through coaching and feedback. They will also analyze customer feedback, conduct training sessions, and participate in client calibrations to ensure high service standards.
Requirements
Candidates must possess fluency in both Bulgarian and English at a B2 level or higher. Strong analytical skills and experience with Google Workspace tools are required, along with a proactive approach to learning and team collaboration.
Full job description
Company Description
Quality is what transforms good work into excellence.
If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step.
Ask yourself:
Are you naturally detail-oriented with a passion for coaching others toward success?
Have you made it your mission to foster growth and uphold high-quality standards in everything you do?
Are you ready to take the next step in your Quality Assurance career?
If you answered yes, keep reading!
We’re excited to announce an opportunity for a Senior Associate - Quality Assurance role. This position offers the chance to lead by example, inspire growth, and elevate performance to the next level.
Job Description
We are seeking a highly motivated Senior Associate - Quality Assurance to join our team. In this role, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction.
Your main tasks:
Monitor transactions to identify quality opportunities and drive continual performance improvements.
Provide feedback to team members, client, and leadership.
Be up to date with all processes and changes and share best practices with the team.
Do root cause analyzes of verbatim and customers’ surveys.
Participate in client and internal calibrations.
Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions, lead workshops and huddles.
Join pilots, working groups, round tables with clients and vendors.
Be ready and open to share your ideas and feedback directly.
Can ensure weekend coverage (in rotation).
Qualifications
Our requirements:
Fluency in Bulgarian and English at level B2 or higher.
Be enthusiastic and eager to learn.
Enjoy working in a dynamic environment and be flexible to change.
Any experience with Google Docs, Sheets and Deck and related Google programs is a plus.
Possess analytical thinking and be keen on working with data.
QA support expertise is an advantage.
Additional Information
What we offer:
Long-term job security with permanent contract
Additional health insurance and life insurance
Food vouchers
Shifts Mon-Fri between 7AM - 7PM + weekend shifts (in rotation) from 9AM - 6PM
Competitive salary + extra bonus (PBI)
World-class on-the-job training
Multisport card partially covered by the company
Discount cards for various shops
Spotify Premium Individual Subscription
Friendly and interactive office atmosphere
You will become part of a recognized international market leader and can enrich your CV
An ambitious corporate culture that encourages internal promotions and professional development
Team building and social activities, volunteer participation, charity events and much more
Apply and you will get the full broad information about your possibilities with us
We are a leading AI-driven business transformation company. We work with iconic brands worldwide.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1986
Headquarters
Pittsford (Rochester), NY
LinkedIn followers
1,329,945
Total funding
$330M
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
IT ServicesTechnologyHealthcareBanking and Financial ServicesInsuranceTravel & EntertainmentTelecomsoftware as a serviceGoogle CloudProcess Consulting
How many Data & Analytics jobs are open in Varna, Bulgaria right now?
There are currently 32 open data & analytics positions in Varna, Bulgaria listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Varna, Bulgaria?
Companies currently hiring include myPOS, Tieto, Sutherland, Perfomalis, CluneTech, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Varna, Bulgaria?
Yes — 22 of the 32 open data & analytics positions offer remote or hybrid work (10 remote, 12 hybrid).
How do I apply for Data & Analytics jobs in Varna, Bulgaria?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.