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Lead product manager, Customer Lifecycle Management
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Full-time
Term Life Insurance, Medical Insurance, GrabFlex Benefits Package, Parental Leave, Birthday Leave, Volunteering Leave
Posted 31d ago
~40 hrs/week
Responsibilities
Lead the end-to-end strategy for AI-driven personalization to increase long-term customer value and engagement. Partner with ML engineers and data scientists to build targeting models and establish a measurement framework for continuous improvement.
Requirements
Requires at least 5 years of product management experience with a track record of scaling AI-powered consumer products. Candidates must possess strong quantitative skills, fluency in AI tools, and the ability to collaborate with distributed global teams.
Full job description
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Role
Grab is investing in AI-driven personalization to help active users get more value out of the platform over time. We're looking for a Product Manager to own this initiative end-to-end — from identifying the behaviors that matter most, to shaping how the system targets and rewards users, to measuring impact. You'll work closely with ML engineers and data scientists to build a system that continuously learns and improves.
This is a high-ownership, IC role. You'll set the direction, partner closely with ML engineers and data scientists, and ship measurable consumer experience and business outcomes
This role requires a blend of technical depth, the ability to connect consumer problems to technical solutions, and leadership skills to align cross-functional teams based in Beijing and Singapore.
You will be based in our Malaysia office and work fully onsite.
Critical tasks you will perform will include,
Define the product strategy for driving long-term customer value through personalized engagement and rewards
Partner with ML engineers and data scientists to build and refine the models that power targeting and personalization
Own the measurement framework — designing experiments and metrics to prove impact and guide continuous improvement
Qualifications
What Skills we are looking for
Experience: At least 5 years of product management experience (or equivalent), with a proven track record of building and scaling data-driven or AI-powered consumer products, ideally in personalization, growth, or lifecycle marketing.
AI Tool Fluency You use AI tools actively in your day-to-day work - to analyse, prototype, and accelerate decisions. You have intuition about where LLMs add value and where they fall short for CLM system.
Technical Communication: Capacity to convey complex concepts to diverse technical and non-technical audiences.
Global Collaboration: Experience working with distributed teams across different geographies; English is our primary working language
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.
At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs:
Heart
We work together as OneGrab to serve communities in Southeast Asia
Hunger
We work to understand ground truths and drive improvements, big and small
Honour
We keep our word and steward our resources wisely to build and sustain trust
Humility
We are a constant work-in-progress, and we never stop learning to get better
Offices: 3 Media Close, Grab HQ #01-03/06, Singapore, Singapore 138498, SG · 28 Sin Ming Lane, Midview City #01-143, Singapore, Singapore 573972, SG · 12th Floor Grab Office Wilcon, IT Hub 2251 Chino Roces Ave, Makati, Metro Manila 2251, PH · Unit TB-12, Level 12, Tower B Plaza 33, No 1, Jalan Kemajuan, Seksyen 13, Petaling Jaya, Selangor 46200, MY · H-08-01, Empire City, Menara PHB (Menara H), Empire City, No 8, Jalan Damansara, PJU 8, Petaling Jaya, Selangor 47820, MY
How many Data & Analytics jobs are open in Petaling Jaya, Malaysia right now?
There are currently 343 open data & analytics positions in Petaling Jaya, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Petaling Jaya, Malaysia?
Companies currently hiring include Grab, StarHub, WD, CelcomDigi, Oxydata Software Sdn Bhd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Petaling Jaya, Malaysia?
Yes — 96 of the 343 open data & analytics positions offer remote or hybrid work (2 remote, 94 hybrid).
How do I apply for Data & Analytics jobs in Petaling Jaya, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.