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Own and optimize retail banking processes across deposits, lending, and payments from design to rollout. Collaborate with stakeholders to define functional requirements, manage UAT, and ensure regulatory compliance.
Requires a postgraduate or professional degree with 3-7 years of experience in retail banking process consulting. Must possess strong knowledge of RBI, KYC/AML, and NPCI guidelines along with proficiency in documenting BRDs and FRDs.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Responsibilities:
Role Summary
Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.
Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/Flexcube; LOS/LMS; payment switch/gateway).
Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.
Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.
Qualifications & Experience
Any Postgraduate/ Professional degree
3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).
Strong stakeholder management; ability to translate business needs into functional requirements.
Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.
Preferred :
Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.
Lean/Six Sigma Green Belt awareness (for debit card/linked payments).
Strong exposure to Excel – Powerpoint for management communication
Mandatory skill sets:
Core Banking, BA
Preferred skill sets:
Core Banking, BA
Years of experience required:
4-7
Education qualification:
BE/Btech/MBA
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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