Hyderabad, Telangana, India · On-site
Job Description Job Description – AGWMS Production Support Analyst Position Summary We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System…
Skills: Oracle PL/SQL, Unix/Linux Shell Scripting, Production Support, Warehouse Management Systems, Incident Management
Hyderabad, Telangana, India · Hybrid
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Hyderabad, Telangana, India · Hybrid
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Hyderabad, Telangana, India · Hybrid
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Hyderabad, Telangana, India · Remote OK
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Provide L2/L3 production support for the AGWMS platform, focusing on incident management and root cause analysis. Maintain and enhance Oracle PL/SQL code, Unix shell scripts, and warehouse operational interfaces to ensure business continuity.
Requires a Bachelor's degree and over 6 years of application production support experience, with at least 5 years specializing in Oracle PL/SQL. Candidates must have a strong understanding of warehouse management and supply chain processes.
Job Description – AGWMS Production Support Analyst
Position Summary
We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System) platform. The role will be responsible for application support, incident management, root cause analysis, operational troubleshooting, and business support for warehouse operations.
The ideal candidate should possess a strong combination of technical expertise and warehouse functional knowledge to effectively support business-critical supply chain operations.
AGWMS consists of:
Oracle PL/SQL backend
Delphi front-end application (preferred but not mandatory)
SQR reporting and label printing
Unix/Linux shell scripts and daemon jobs
Warehouse operational interfaces and integrations
Key Responsibilities
Production & Application Support
Provide L2/L3 production support for AGWMS applications.
Investigate and resolve production incidents and operational issues.
Perform root cause analysis and implement corrective actions.
Monitor batch jobs, interfaces, and daemon processes.
Support warehouse operations during business-critical incidents and escalations.
Coordinate with business users, infrastructure teams, and vendors.
Oracle PL/SQL development and code fixes
AGWMS custom program, interface, report, and label enhancements
Unix shell script and daemon job modifications
Testing, deployment, and performance improvements
Functional Warehouse Support
Support daily warehouse operations and troubleshoot process-related issues.
Analyze inventory discrepancies, shipment issues, receiving exceptions, and order processing problems.
Work closely with warehouse supervisors and business SMEs to resolve operational issues.
Understand and support warehouse execution processes and business workflows.
Provide guidance on system functionality and operational best practices.
Oracle & Technical Support
Troubleshoot Oracle PL/SQL packages, procedures, functions, and triggers.
Perform data analysis and support data correction activities.
Investigate interface failures and integration issues.
Support deployment and release activities.
Troubleshoot Unix shell scripts and daemon jobs.
Continuous Improvement
Identify recurring issues and recommend permanent solutions.
Support operational improvement initiatives and system enhancements.
Contribute to process automation and support efficiency improvements.
Functional Knowledge Required
Strong understanding of warehouse management and supply chain processes, including:
Inventory Management
Inventory adjustments
Cycle counting
Inventory reconciliation
Inventory transfers
Inbound Operations
ASN processing
Receiving
Putaway
Quality holds
Outbound Operations
Order management
Picking
Packing
Shipping
Manifest processing
Warehouse Operations
Replenishment
Slotting concepts
Label printing
RF device operations
Exception management
Integrations
ERP to WMS interfaces
Shipment and carrier integrations
Inventory synchronization processes
Required Technical Skills
Strong Oracle SQL and PL/SQL experience
Oracle database troubleshooting and support
Unix/Linux shell scripting
Batch job monitoring and support
Incident management and production support experience
Data analysis and troubleshooting skills
Preferred Skills
Delphi application support experience (preferred but not mandatory)
SQR reporting and label generation experience
Warehouse Management System (WMS) support experience
ServiceNow or similar ticketing tools
Supply Chain or Logistics domain experience
Qualifications
Bachelor's degree in Computer Science, Information Systems, Supply Chain, or related field.
6+ years of application production support experience.
5+ years of Oracle PL/SQL development/support experience.
Experience supporting warehouse, logistics, or supply chain applications.
Key Success Factors
Strong technical troubleshooting skills.
Strong understanding of warehouse business processes.
Ability to bridge technical and operational teams.
Excellent communication and stakeholder management.
Ability to support business-critical warehouse operations in a fast-paced environment.
Technology Stack
Oracle Database
Oracle PL/SQL
Delphi (Optional)
SQR Reporting & Label Printing
Unix/Linux Shell Scripting
Warehouse Management Systems
ServiceNow
We empower generations to explore the wonder of childhood and reach their full potential.
We empower generations to explore the wonder of childhood and reach their full potential. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global play and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.
Offices: 333 Continental Blvd, El Segundo, California 90245, US
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