Yerevan, Armenia · Hybrid
Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing,…
Skills: Process Optimization, Voice of the Customer, Cross-Functional Leadership, Data Analysis, Continuous Improvement
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Primary Research, Secondary Research, Data Analysis, Vendor Management, Business Writing
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: GAAP 606, Operational Controls, Project Management, Data Analytics, Root Cause Analysis
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company:Marsh Description: Estamos buscando una persona talentosa para unirse a nuestro equipo de Sales Operations en Marsh. Este puesto estará basado en Bogotá, Colombia. Es un rol híbrido que requiere trabajar al menos…
Skills: Power BI, Tableau, Looker, SQL, Advanced Excel
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
Senior Applied Data Scientist — Marketing Mix Modeling Opella is a global consumer healthcare company headquartered in Paris, France, and one of the world's largest players in the OTC and self-care market. With around 11…
Skills: Machine Learning, Mathematical Optimization, Causal Inference, Python, Bayesian Statistics
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers…
Skills: MySQL, SQL Server, Oracle, Database Administration, Performance Tuning
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
The AML Analyst is an entry-level position responsible for assisting with risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize basic AML knowl…
Skills: Analytical Thinking, Credible Challenge, Digital Skills, Laws And Regulations, Planning And Organizing
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Job Purpose: As an Application Support & Education Specialist, you'll play a vital role in empowering high-performance teams across the LAC region. You'll do this by delivering user-centric support, training, and knowled…
Skills: Application Support, User Training, Troubleshooting, Knowledge Base Documentation, AI Platform Integration
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
THE WORK: Discover the power of shaping innovative solutions. You will be a subject matter expert with deep knowledge and experience, who will influence and advise across multiple teams. Your insights will contribute to …
Skills: Data Architecture Principles, Data Migration, Modernization Architecture, Data Product Architecture, Data Lifecycle Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Kenvue is currently recruiting for a: Supply Chain & Procurement Analyst | External Manufacturing | Skin Health (Bogotá) What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century …
Skills: SAP, Planisware, Pendulum, Procurement, Supply Chain Management
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
JOB DESCRIPTION: Business Systems SpecialistAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in med…
Skills: Business Analysis, IT Liaison, Project Management, Process Analysis, Requirement Definition
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a peopl…
Skills: Ruby, Ruby on Rails, Rspec, OOP, SOLID
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
¡Oportunidad en AXA Partners – Protection (Reaseguros)! En AXA Partners – Protection estamos buscando nuestro nuevo International Underwriter for Iberia & Latam, quien será responsable de constru…
Skills: Underwriting, Pricing, Risk Assessment, Product Design, Negotiation
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
About Nubank Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefini…
Skills: SQL, Python, Scala, Data Analysis, Team Leadership
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Skills: Transformation Leadership, Media Strategy, Operating Model Design, Change Management, Commercial Transformation
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
$2k–$2k/mo
About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that m…
Skills: Fraud Investigation, Data Analysis, Risk Management, AI Prompting, Problem Solving
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
¡Prepárate para vivir una nueva etapa con Periferia IT Group! 🌟Si tienes experiencia como Ingeniero/a GoAnywhere y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo.…
Skills: GoAnywhere MFT, SFTP, SSH, SCP, Databases
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a peopl…
Skills: Python, FastAPI, PostgreSQL, Redis, SaaS
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
$2k–$2k/mo
Analyst, Office of the CEO Location: Bogotá, Colombia About Sezzle With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech …
Skills: Project Management, Financial Analysis, AI Prompt Engineering, Strategic Planning, Executive Communication
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company:Marsh Description: Estamos buscando un talento para unirse a nuestro equipo de Sales Operations en Marsh. Este puesto estará basado en Bogotá, Colombia. Este es un rol híbrido que requiere trabajar al menos tres …
Skills: Power BI, Tableau, Looker, SQL, Excel
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Develop and execute customer experience strategies to enhance satisfaction and align with business objectives. Lead cross-functional teams to optimize processes and disseminate the Voice of the Customer across the organization.
Requires 8+ years of experience in management consulting, operations, or customer service, with at least 5 years in leadership roles. Must be fluent in English and proficient in data management tools like Excel.
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-HybridAs a CX Operations Sr Manager, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.
Drive Process Optimization: Standardize and improve customer experience processes based on best practices, and lead continuous improvement initiatives to drive both efficiency and experience metrics . Ensure that lessons learned are implemented to drive future success.
Foster Voice of the Customer: Establish governance to capture and disseminate the "Voice of the Customer" across the organization. Monitor and improve key performance indicators (KPIs) including CSAT, NPS, contact rate, among others.
Exercise Cross-Functional Leadership: Lead cross-company projects with diverse team members from different localities to bring the Voice of the Customer into DiDi. Collaborate with senior leaders to understand and support their needs, ensuring high-quality customer service.
Reporting and Communication: Regularly report to senior leadership on progress, learnings, and strategic insights. Communicate findings and areas for improvement to different business areas.
Write and share compelling VOC reports: build business memos, with strong storytelling with data, to drive influence with business stakeholders to take action in the insights being shared.
Experience: 8+ years of relevant experience in management consulting, operations, customer service, or business development, with at least 5 years leading teams or cross-functional projects/programs.
Skills: Strong experience with continuous improvement methodologies, advanced communication skills, and the ability to lead teams in creating and executing solutions for the business, partners, and consumers.
Technical Proficiency: Advanced skills in Excel or other data management tools. Demonstrated ability to use data to drive decisions and improvements.
Leadership: Proven track record in managing high-performance multifunctional teams. Ability to collaborate, influence, and engage stakeholders from diverse backgrounds.
Adaptability: Ability to work with remote teams across different time zones and foster a cohesive and innovative work culture.
Flexibility: You are capable of navigating and getting involved in the big picture strategy to the details of a project or a process being implemented.
Language: Fluency in English is mandatory
At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
DiDi Global Inc. is a leading mobility technology platform. It offers a wide range of app-based services across Asia Pacific, Latin America, and other global markets, including ride hailing, taxi hailing, designated driving, hitch and other forms of shared mobility as well as certain energy and vehicle services, food delivery, and intra-city freight services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
Offices: -, Global, CN · Av. Paseo de la Reforma, Col Juárez, Alc Cuahtemoc CP 06600, Mexico City, MX · Varsovia, Juárez, Ciudad de México, Cuauhtémoc 06600, MX · Norte, Viña del Mar, Valparaíso, CL · Level 2/7 George St, North Strathfield, Sydney, New South Wales 2137, AU
There are currently 296 open data & analytics positions in Bogota, Capital District, Colombia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mastercard, Sutherland, Asesoftware, WPP, TransUnion, among others. Browse the listings above to see every active employer.
Yes — 180 of the 296 open data & analytics positions offer remote or hybrid work (41 remote, 139 hybrid).
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