Customer Service & Support Jobs in Yogyakarta, Indonesia (Now Hiring) — 6 open

What will be your main function and you will collaboration with:

The Handover & GSA Technician supports the Service Operations Manager and Technical Support Manager in ensuring quality standards across field and service operations. This role is responsible for identifying and analyzing improvement opportunities, conducting inspections and audits, preparing inspection plans and procedures, and performing product or service quality assessments. In addition to quality assurance responsibilities, the Technician works closely with the service team to carry out hands-on service activities, troubleshoot technical issues, and support field audit processes.

Responsibility & Key Activities:

• Prepares inspection plans and procedures/instructions, communicates them and assures their implementation by giving guidance and support to the operators
• Performs sample tests and process audits and assure the measurement system is correctly implemented. Create reports regarding quality measurements and inspections. Keep record of inspection results and ensure correct calibration of measurement equipment
• Communicates inspection and audit results to relevant stakeholders such as Quality Manager/Specialist, Installation/Maintenance/Production Supervisor, Field Trainer, Project Manager.
• Responsible to raise containment actions and identify best practices and improvement opportunities. Performs root cause analysis and proposes corrective actions
• Engages and trains operatives at installation, maintenance site

Requirements:

• Diploma or Bachelor's Degree in Electrical Engineering, Mechanical Engineering
• Minimum 5 years of experience in a similar role within the same industries
• Problem-solving, able to work under minimum supervision, creative thinking used to do multitasking job, able to work well under pressure
• Good technical understanding of product and service solutions that meet the customer expectations
• Takes safety aspects into account and selects environmentally sustainable solutions when possible
• Customer service mindset, good collaboration, can work well within a team.
• IT literacy, willing to travel,

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/