Customer Service & Support Jobs in Vilnius, Lithuania (Now Hiring) — 205 open — Page 7

Overview:

SOFTSWISS is looking for an Engagement Lead to manage the Content & Retention team and drive engagement, retention, and loyalty initiatives across multiple markets.

About Product:

iGaming Platform:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role:

You will be responsible for developing engagement and retention strategies, optimizing the player journey, and delivering data-driven initiatives that improve player experience, retention, and long-term value.

Key responsibilities:

• Lead and develop a high-performing Content & Retention team.

• Define team priorities, processes, and ways of working.

• Own website content strategy and ensure quality across all markets.

• Drive retention initiatives, loyalty programs, and personalized player experiences.

• Build data-driven strategies to increase engagement, retention, and LTV.

• Lead segmentation, automation, and trigger-based communication programs.

• Foster a culture of testing, experimentation, and continuous improvement.

• Establish clear reporting and KPI tracking frameworks.

• Manage multiple priorities while maintaining high execution standards.

• Collaborate closely with Product, Technical Account Management, and Analytics teams to achieve business goals.

Required Experience:

• 3–5+ years of experience in retention, CRM, content strategy, or player engagement within iGaming, betting, gaming, or similar industries.

• 2+ years of leadership experience managing and developing teams.

• Proven track record of building successful content and retention strategies.

• Strong understanding of key metrics such as GGR, LTV, ARPU, retention, and churn.

• Experience with CRM platforms (Customer.io), marketing automation, segmentation, and loyalty programs.

• Data-driven mindset with hands-on experience in testing and performance optimization.

• Excellent project management and organizational skills.

• Strong leadership, communication, and stakeholder management abilities.

• Deep understanding of player behavior, engagement mechanics, and monetization strategies.

Nice to have:

• Russian-level knowledge.

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events