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Full-time
Career Growth Opportunities, Competitive Salary Package, Supportive Teammates, Value Award Celebration Events
Posted 34d ago
~40 hrs/week
Responsibilities
Coordinate vessel port calls from nomination to departure, including arranging berthing, pilotage, and husbandry services. Liaise with port authorities and stakeholders to ensure safe and smooth vessel turnarounds.
Requirements
Requires prior port agency experience with various vessel types and a valid Dutch Driving License B. Must be eligible to work in the Netherlands without sponsorship and be physically able to board ships in all seasons.
Full job description
Who We Are:
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
Role Summary:
The Senior Agency Operator will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.
Due to the nature of port agency, the working hours will vary and will include early mornings, evenings, weekends and bank holidays on a fair and rotational basis. This will include travel and vessel boarding in the region managed by the port office.
Contract: Permanent
Location: Rotterdam, Netherlands (On-Site)
In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.
Please submit your application and CV in English.
Key Responsibilities:
Coordinate vessel port calls from nomination through to departure and post-call completion.
Arrange port services, including berthing, pilotage, towage, and sailing operations.
Manage vessel husbandry services such as crew changes, spares, provisions, bunkers, and visitor access.
Liaise with port authorities, terminals, customs, suppliers, and vessel representatives to ensure smooth operations.
Prepare and manage operational documentation, customs clearances, and vessel reports.
Monitor vessel schedules and cargo operations, providing timely updates to stakeholders.
Attend vessels as required to complete formalities and support masters and crew.
Maintain accurate records and ensure compliance with company procedures and customer requirements.
Support financial processes, including cost estimates, pre-funding requests, and invoice administration.
Build strong relationships with clients and suppliers while identifying opportunities to improve service and operational efficiency.
Candidate Requirements:
Prior port agency experience with cruise ships, tankers, container vessels and car carriers.
Good working knowledge of Port Operations, Shipping and Port Agency.
Experience working in a front facing customer service role.
Experience of working to pre-defined processes and procedures.
Experience of (or willing to work in) an out of hours (non-Monday to Friday) role.
Eligibility to work in the Netherlands without needing employer sponsorship.
Full Dutch Driving License B and be willing to drive to ports across the region as required.
Able and willing to attend port calls which includes being outside in all seasons.
Physical ability to board ships.
Eligibility to work in the Netherlands without needing employer sponsorship.
Competent user of the Microsoft Office suite including Outlook, Excel and Word.
You will receive:
A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:
A place to grow your career - we’ll help you set big goals and exceed them.
Competitive salary package.
Work with talented, committed, and supportive teammates.
Value Award celebration events.
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective- we connect the world and see the bigger picture.
The Power of People- we rely on the strength of local agent knowledge and relationships.
Progress- we adopt new thinking and push for positive change in our industry.
#WeAreInchcape
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information:
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading facility services companies. With over 330,000 people worldwide and operates in over 30 countries across Europe, Asia, North America, Latin America, and the Pacific, serving thousands of both public and private sector customers.
ISS Singapore was established in 1995 and today we are a team of over 8000 strong, spanning over 25 nationalities. We are a company of belonging and we welcome colleagues from all walks of life. ISS is a world with friendly faces and amazing places. We ensure our employees feel safe, surrounded in a diverse and inclusive workplace, where everyone can thrive.
Discover #APlaceToBeYou at ISS. You can be yourself, be what you want to be and be a part of something bigger.
ISS Facility Services Private Limited
1 HarbourFront Place, #09-01/04
HarbourFront Tower One, Singapore 09863
Tel : (65) 6227 9711
Email: [email protected]
How many Customer Service & Support jobs are open in Rotterdam, Netherlands right now?
There are currently 630 open customer service & support positions in Rotterdam, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Rotterdam, Netherlands?
Companies currently hiring include Dirk van den Broek, AS Watson, H&M Group, Lidl Nederland, Coolblue B.V., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Rotterdam, Netherlands?
Yes — 86 of the 630 open customer service & support positions offer remote or hybrid work (3 remote, 83 hybrid).
How do I apply for Customer Service & Support jobs in Rotterdam, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.