Service Desk Team Leader (Supervisor) – Porto (On-site)
Porto, Portugal · On-site
$2k–$2k/mo
Senior
Descrição da empresa Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativ…
Skills: Team Leadership, ITIL Best Practices, Service Level Management, Windows 11, Chrome OS
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We’re looking for a Linux Support Engineer who will join our Hotline Support Team (Level 2 support) in a shift-based environment. As a Level 2 Technical Support Engineer you will assist to resolve all issues and perform …
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Sales Assistant 30H | Grupo Pampling | Pampling&Co Porto Rua das Flores
Porto, Portugal · On-site
Entry level
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<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
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Customer Service Representative – Russian Speaking
Porto, Portugal · On-site
$975/hr–$1k
Entry level
Специалист по работе с клиентами со знанием русского языка Место работы: Португалия В международную компанию, расположенную в Португалии, требуются специалисты по работе с клиентами со знанием русского языка. Основные об…
Skills: Russian Language Proficiency, English Language Proficiency, Customer Support, Communication Skills, Problem Solving
Customer Service Representative – Russian Speaking
Porto, Portugal · On-site
$975/hr–$1k
Entry level
Customer Service Representative – Russian Speaking Location: Portugal For an international company based in Portugal, we are looking for Russian-speaking Customer Service Advisors. Key Responsibilities: Manage customer i…
Skills: Russian Fluency, English Proficiency, Customer Support, Communication Skills, Problem Solving
Service Desk Team Leader (Supervisor) – Porto (On-site)
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$2k–$2k/mo
Full-time
Posted 49d ago
~40 hrs/week
Responsibilities
Lead and coordinate a Service Desk team to ensure high performance, service quality, and strict SLA compliance. Responsibilities include managing team schedules, developing performance dashboards, and continuously optimizing operational processes.
Requirements
Requires a minimum of 5 years of experience in team coordination within support environments and strong knowledge of ITIL. Candidates must be proficient in Windows 11, Chrome OS, and service desk metrics.
Full job description
Descrição da empresa
Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.
If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!
Descrição do emprego
We are looking for an experienced Team Leader to coordinate a Service Desk team, ensuring high performance, service quality, and SLA compliance. If you bring strong leadership skills, operational focus, and thrive in dynamic environments, this opportunity is for you.
Responsibilities:
Lead and support the Service Desk team, ensuring efficient handling of incidents and service requests
Ensure compliance with agreed SLAs and service levels
Plan and manage team schedules according to operational needs
Develop dashboards and performance reports
Monitor, analyze, and continuously optimize processes and procedures
Identify improvement opportunities and implement corrective actions
Onboard and train new team members, while continuously supporting the development of the current team
Foster a collaborative, high-performance team environment
Work closely with internal teams, clients, and partners
Habilitações
Minimum of 5 years’ experience in similar roles (team coordination/management within support environments)
Strong knowledge of ITIL best practices and service level management
Experience with Windows 11 and Chrome OS environments
Experience with reporting and monitoring tools
Familiarity with Service Desk metrics (SLA, KPI, etc.)
Strong leadership and team management skills
Excellent communication and stakeholder management
High level of organization and prioritization skills
Analytical mindset with a focus on continuous improvement
Proactive approach to risk identification and mitigation
Strong problem-solving skills in demanding environments
Informações adicionais
Location: Porto
Work Model: On-site
Working Hours: 8 hours/day between 08:00 and 19:00 (depending on operational needs)
Inetum is a European leader in digital services. Inetum’s team of 26,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.2 billion euros in 2025.
🏅 Top Employer in 9 countries
Offices: 5, Rue Touzet Gaillard, St.-Ouen, Île-de-France 93400, FR · Calle de Serrano Galvache, 56, Edificio Encina, Planta 7, Madrid, Communauté de Madrid 28033, ES · Avenida Dom João II, N° 44C, Piso 4,, Parque das Nações, Lisbonne 1990, PT · 1100 Boulevard Al Qods,, Casa NearShore 2B, 3°étage, Casablanca, MA · A. Vaucampslaan 42, Industriezone Zenneveld,, Huizingen, Région flamande 1654, BE
How many Customer Service & Support jobs are open in Porto, Portugal right now?
There are currently 264 open customer service & support positions in Porto, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Porto, Portugal?
Companies currently hiring include Caetano Auto, Foundever, TeamViewer, nomadify, TheHouseofMercier, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Porto, Portugal?
Yes — 83 of the 264 open customer service & support positions offer remote or hybrid work (33 remote, 50 hybrid).
How do I apply for Customer Service & Support jobs in Porto, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.