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Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and …
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Other
bachelor degree
Posted 2d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
Provide technical service, installations, and emergency repairs for scientific equipment to minimize customer downtime. Collaborate with internal teams to improve system reliability and support field applications to enhance customer experience.
Requirements
Requires a B.S. degree and 5-8 years of field service experience, ideally in life science instrument repair. Must be able to travel up to 75% and possess strong troubleshooting skills in electronics and robotics.
Full job description
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Please visit www.bruker.com.
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Bruker Spatial Biology.
Responsibilities
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Responsibilities:
Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the BSB Quality process improvement initiatives
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
Able to communicate effectively in both spoken and written English. Proficiency in Mandarin or other languages would be an added advantage for engagement with stakeholders in other countries in the region.
Qualifications
To be successful for this position, you should possess:
B.S. degree with 5-8 years of relevant field service experience. Ideal Candidate would have at least 5 years in life science instrument repair and field work.
Familiarity with fluorescence microscopy, microfluidic and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Familiar with Salesforce or other CRM system
Related keywords
Bruker Spatial BiologyLife ScienceBiotechRoboticsDNA MicroarraysGene Expression AnalysisNGSWGSQuantitative PCRISOFDAQuality AssuranceField Service EngineeringAnalytical InstrumentsDiagnostic SolutionsMicroscopy
Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. For more than 60 years, our high-performance scientific instruments as well as analytical and diagnostic solutions have enabled the study of living organisms and substances.
Bruker BioSpin Group develops, manufactures, and markets instruments based on magnetic resonance technology, such as nuclear magnetic resonance (NMR), electron paramagnetic resonance (EPR) spectrometers, and preclinical imaging systems. Through these world-class technologies, Bruker BioSpin is helping science and development find answers to key questions facing our society, thereby improving lives in a sustainable way.
Whether in operations, R&D, sales, or administration, our employees are at the heart of developing and manufacturing as well as selling and operating our cutting-edge and innovative technologies.
Privacy Policy: https://goto.bruker.com/LI-BioSpin-PrivacyPolicy
Imprint: https://goto.bruker.com/LI-BioSpin-Imprint
Bruker BioSpin GmbH & Co. KG
Rudolf-Plank-Straße 23, 76275 Ettlingen, Germany
Limited Partnership with Limited Company as General Partner
Patrick Minhorst, Dr. Wulf-Ingo Jung, Bernd Gleixner
[email protected]
Mannheim HRA 711508
Markus Ziegler (Editorial Content)
VAT #DE 362916828
Contacts:
- Phone: +1 978-663-3660
- Fax: +1 978-663-5585
- Email: [email protected]
Offices: Rudolf-Plank Straße 23, Ettlingen, Baden-Württemberg 76275, DE · 15 Fortune Drive, Manning Park, Billerica, MA 01821, US · Vallgatan 5, Solna, Stockholm 170 67, SE · Industriestrasse 26, Fällanden, 8117, CH · 3-9, Moriya-cho, Kanagawa, Yokohama-shi, 221-0022, JP
Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. For more than 60 years, our high-performance scientific instruments as well as analytical and diagnostic solutions have enabled the study of living organisms and substances.
Bruker BioSpin Group develops, manufactures, and markets instruments based on magnetic resonance technology, such as nuclear magnetic resonance (NMR), electron paramagnetic resonance (EPR) spectrometers, and preclinical imaging systems. Through these world-class technologies, Bruker BioSpin is helping science and development find answers to key questions facing our society, thereby improving lives in a sustainable way.
Whether in operations, R&D, sales, or administration, our employees are at the heart of developing and manufacturing as well as selling and operating our cutting-edge and innovative technologies.
Privacy Policy: https://goto.bruker.com/LI-BioSpin-PrivacyPolicy
Imprint: https://goto.bruker.com/LI-BioSpin-Imprint
Bruker BioSpin GmbH & Co. KG
Rudolf-Plank-Straße 23, 76275 Ettlingen, Germany
Limited Partnership with Limited Company as General Partner
Patrick Minhorst, Dr. Wulf-Ingo Jung, Bernd Gleixner
[email protected]
Mannheim HRA 711508
Markus Ziegler (Editorial Content)
VAT #DE 362916828
Contacts:
- Phone: +1 978-663-3660
- Fax: +1 978-663-5585
- Email: [email protected]
Offices: Rudolf-Plank Straße 23, Ettlingen, Baden-Württemberg 76275, DE · 15 Fortune Drive, Manning Park, Billerica, MA 01821, US · Vallgatan 5, Solna, Stockholm 170 67, SE · Industriestrasse 26, Fällanden, 8117, CH · 3-9, Moriya-cho, Kanagawa, Yokohama-shi, 221-0022, JP