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Bukuwarung
Merchant Success Executive (Palembang)
Palembang, South Sumatra, Indonesia · On-site
Entry level
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Full-time
bachelor degree
Professional Development, Flexible Working, Inclusive And Diverse Environment
Posted 1d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Provide excellent customer service by introducing appropriate banking products and performing operational support duties. Manage cross-selling activities, digital system guidance, and operational risk in accordance with bank procedures.
Requirements
Candidates must be Indonesian citizens with a bachelor's degree; fresh graduates are welcome. Proficiency in English, computer literacy, and strong communication skills are required.
Full job description
Some Careers Shine Brighter Than Others.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Responsibilities:
To provide excellent service through introducing appropriate bank services / products to customers' queries.
To perform other operational duties and work as support function.
Offer a number of product promos and existing products directly to customers.
Conducting HSBC's cross sell product to existing customers.
Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
Implement administrative follow-up process on products approved by customers.
Record and follow up any complaints submitted by the customer.
Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.
Requirements:
Indonesia Citizen only.
Bachelor DegreeFresh graduates are welcome.
Having experience as Admin Staff would be an advantage.
Good communication skillProficiency in English and Computer Literate.
Able to work under pressure.
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [email protected] at the time of your application, so that we can support you through your recruitment journey.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Palembang, Indonesia right now?
There are currently 23 open customer service & support positions in Palembang, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Palembang, Indonesia?
Companies currently hiring include Thamrin Group, HSBC, Somethinc - BeautyHaul, JAPFA, Kodland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Palembang, Indonesia?
Yes — 1 of the 23 open customer service & support positions offer remote or hybrid work (1 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Palembang, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.