Customer Service & Support Jobs in Mountainview Ras El Hekma, Egypt (Now Hiring) — 4 open

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Responsibilities

· Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.

· Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.

· Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.

· Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.

· Input guest orders into the hotel’s POS (Point of Sale) system in a timely and accurate manner.

· Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.

· Maintain a detailed understanding of the hotel’s in-room dining menu and keep up-to-date with any menu changes or promotions.

· Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly.

· Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments).

· Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner.

· Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly.

· Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods.

· Maintain a clean and organized workspace to ensure smooth order-taking and processing.

· Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition.

· Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed.

· Follow all food safety and hygiene standards in the handling and delivery of food and beverages.

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Experience/Certificates/Education

· Previous experience in a hotel, restaurant, or food service role is preferred, but not required.

· Strong communication skills, with the ability to engage with guests over the phone and provide excellent service.

· Basic knowledge of the food and beverage menu, including any dietary considerations.

· Ability to multitask and stay organized in a fast-paced environment.

· Familiarity with hotel point-of-sale systems (POS) or willingness to learn.

· Excellent customer service and problem-solving skills.

· Ability to work independently and as part of a team.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.