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Customer Service & Support Jobs in Manizales, Colombia (Now Hiring) — 5 open

AgileEngine logoAgileEngine

Junior/Middle Client Support Specialist ID73386

Manizales, Caldas, Colombia · Remote OK

Mid level

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…

Skills: Client Support, SaaS, EdTech, Ticketing Systems, Virtual Conferencing

Keralty logoKeralty

EJECUTIVO MULTIPRODUCTO

Manizales, Caldas, Colombia · On-site

Entry level

Propósito del cargo Comercializar los productos del portafolio de la compañía, estableciendo relaciones permanentes con clientes actuales y potenciales, contribuyendo a las estrategias comerciales diseñadas para crecer y…

Skills: Sales, Customer Relationship Management, Prospecting, Negotiation, Post-sales Service

Keralty logoKeralty

EJECUTIVO MULTIPRODUCTO

Manizales, Caldas, Colombia · On-site

Entry level

Propósito del cargo Comercializar los productos del portafolio de la compañía, estableciendo relaciones permanentes con clientes actuales y potenciales, contribuyendo a las estrategias comerciales diseñadas para crecer y…

Skills: Sales, Customer Relationship Management, Prospecting, Negotiation, Budget Compliance

BBVA logoBBVA

GERENTE CUENTA TRANSACCIONAL - MANIZALES - BANCA EMPRESAS E INSTITUCIONESL

Manizales, Caldas, Colombia · On-site

Mid level$4.7B raised

¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones de clientes. Somos más de 121.000 profe…

Skills: Transactional Business Analysis, Cash Management, Cross-selling, Corporate Customer Service, Financial Product Knowledge

AgileEngine logoAgileEngine

Manual QA Engineer (Mid-level) ID67829

Manizales, Caldas, Colombia · Remote OK

Mid level

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…

Skills: Manual Testing, Functional Testing, Regression Testing, End-to-End Testing, REST API Testing

AgileEngine logo

Junior/Middle Client Support Specialist ID73386

AgileEngine

Manizales, Caldas, Colombia • Remote OK

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Mid level

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  • Full-time
  • bachelor degree
  • Mentorship, TechTalks, Personalized Growth Roadmaps, USD-based Pay, Education Budget, Fitness Budget
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in Manizales, Caldas, Colombia

Responsibilities

Provide high-quality support to higher education SaaS clients via email, ticketing, and virtual conferencing. Act as a client advocate by collaborating with cross-functional teams to resolve escalations and improve platform adoption.

Requirements

Requires a bachelor's degree and at least one year of experience in a support role within SaaS, higher education, or EdTech. Candidates must possess strong communication skills and the ability to independently manage complex technology in a fast-paced environment.

Full job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross-functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast-paced, self-directed environment.

WHAT YOU WILL DO
- Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing;
- Create and maintain strong client relationships;
- Gain expert-level knowledge of the assessment platform to efficiently and effectively solve client problems;
- Create and maintain accurate records of client interactions through the support platform;
- Evaluate, recommend, and test platform changes to improve client adoption and satisfaction;
- Collaborate with cross-functional teams on escalated requests and serve as a client advocate.

MUST HAVES
- Bachelor’s degree from an accredited institution;
- 1+ years of experience in a similar support role;
- Previous experience in a SaaS company, higher education, or EdTech;
- Energetic and eager to take initiative in a fast-paced and changing environment;
- Strong interpersonal, verbal, written communication, and time management skills;
- Ability to quickly gain expertise with complex technology;
- Ability to interact and work effectively with multiple team members;
- Ability to initiate and complete tasks independently without close supervision;
- Ability to prioritize multiple tasks without compromising quality;
- Upper-intermediate English level.

NICE TO HAVES
- Inquisitive attitude and strong research skills;
- Prior experience in a start-up environment;
- Analytical mindset and ability to think on the fly;
- Experience with tools such as Excel, PowerPoint, Google Workspace, Jira, and search engine navigation.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.

Related keywords

SaaSEdTechHigher EducationClient SupportTicketingJiraGoogle WorkspaceExcelPowerPointAI/MLApplication DevelopmentClient AdvocacyCross-functional TeamsIT Services

About AgileEngine

LinkedInVisit site

We turn ideas into software that people love. Solutions that drive business growth. Dedicated engineering & design teams

Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Boca Raton, Florida
LinkedIn followers
58,184

AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years. Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity. What we offer: • Custom software development – scalable web, mobile, and backend solutions. • AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions. • Design solutions – UX/UI consultancy and product design that wows users. • Quality solutions – QA automation and testing for flawless delivery. Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company. Ready to build something exceptional? Schedule a free discovery call with our team!

Offices: Boca Raton, Florida, US · Greater São Paulo, BR · Ciudad de México, 00-16, MX · Kyiv, 01000, UA · Kharkiv, 61000, UA

OutsourcingSoftware DevelopmentData SolutionsDesign SolutionsStaff AugmentationCybersecurity SolutionsAI/MLUI/UX DesignBig DataBackend
View all jobs at AgileEngine

Frequently asked questions

How many Customer Service & Support jobs are open in Manizales, Colombia right now?

There are currently 5 open customer service & support positions in Manizales, Colombia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Manizales, Colombia?

Companies currently hiring include AgileEngine, Keralty, BBVA, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Manizales, Colombia?

Yes — 2 of the 5 open customer service & support positions offer remote or hybrid work (2 remote, 0 hybrid).

How do I apply for Customer Service & Support jobs in Manizales, Colombia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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