Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experien…
Customer Collaboration Analyst Job Description Únete al equipo detrás de marcas icónicas como Huggies®, Cottonelle®, Kotex®, Poise® y Depend®. En Kimberly-Clark, todo está aquí para ti: innovación, crecimiento y la oport…
Skills: Logistics Management, SAP, Excel, Power BI, Power Apps
¡Skechers Perú sigue creciendo y queremos que trabajes con nosotros! El Promotor de ventas Full Time se encarga de que nuestros clientes quieran ser parte de nuestras tiendas y nuestro calzado tanto como nosotros. Ayuda …
Company Description Playtech Lima es parte de Playtech - el mayor proveedor mundial de software para juegos en línea que cotiza en el Mercado Principal de la Bolsa de Valores de Londres Playtech ofrece soluciones de vang…
PE - IT Helpdesk Specialist | Microsoft 365 & Windows Endpoint Support
Lima, Lima, Peru · On-site
Mid level
MyOutDesk is hiring an IT Helpdesk Specialist on behalf of a U.S.-based client operating in a fully Microsoft environment. You'll be the first line of support for endpoint issues, device management, and Microsoft 365 tro…
Skills: Windows 10/11 Troubleshooting, Microsoft 365 Administration, Microsoft Intune, Entra ID, Outlook
¡Prepárate para vivir una nueva etapa con Periferia IT Group! 🌟Si tienes experiencia como Services Manager y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Traba…
Skills: CRM, Microsoft Office, Personnel Management, Client Management, Onboarding
CRM Key User & Sales Support ¿A quién buscamos? •Una persona con muy buenas habilidades interpersonales para construir relaciones positivas con equipos de venta. •Alguien organizado, proactivo y con capacidad para dar se…
Skills: CRM Management, Salesforce, Power BI, Data Analysis, User Training
Nuestro cliente, importante empresa del sector financiero, está en búsqueda de un Ejecutivo de Canales Remotos con el siguiente perfil: \n Requisitos Educación Conociemientos Funciones sjhfdkb skhdfjbdf sjhdfjbsf \n S/2,…
Asesor(a) de campo c/s experiencia Lima Norte/Planilla desde el primer día+comisiones ilimitadas
Lima, Lima, Peru · On-site
Entry level$668M raised
Somos Verisure Perú, compañía especializada en sistemas de seguridad electrónica de alta tecnología y líder en el mercado europeo. Con 30 años de presencia en Europa y Latinoamérica, Verisure se encuentra en total desarr…
Skills: Field Sales, Customer Acquisition, Persuasion, Electronic Security Systems, Negotiation
Asistente De Servicios Agencia - Centro Bancario Santa Anita
Lima, Lima, Peru · On-site
Entry level$1.1B raised
ID de la solicitud: 265744 Gracias por tu interés en ser parte de Scotiabank Perú, apreciamos tu postulación. Estamos en la búsqueda de personas con talento que quieran crecer y lograr los objetivos de nuestra organizaci…
Vendedor Part Time Campaña Sale Julio - La Rambla de Brasil
Lima, Lima, Peru · On-site
Entry level$500M raised
¡Iniciamos con el reclutamiento por la campaña Sale Julio en Skechers Perú! La función del equipo de ventas de las tiendas Skechers es proporcionar una excelente experiencia a nuestros clientes. Nuestros vendedores/as so…
Skills: Customer Service, Sales, Product Knowledge, Point of Sale (POS), Inventory Management
Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include re…
¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones de clientes. Somos más de 121.000 profe…
The Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support, as well as participating in system implementat…
Behind every project that runs smoothly, there's someone making sure the invoices go out on time, the clients are updated, and nothing falls through the cracks. That person is you. MyOutDesk is urgently hiring an Account…
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Leadership, People Management, Stakeholder Management, Analytical Thinking, Problem Solving
Product Genius MINI Ubicación: San Isidro, Lima, Perú Modalidad: Presencial - Full Time ¿Quieres liderar un negocio dinámico que está transformando la distribución automotriz a nivel global? En Inchcape, tenemos una estr…
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Remote-first environment, Flexible work environment, Collaborative and innovative culture
Posted 9h ago
~40 hrs/week
Remote in Copenhagen, Capital Region of Denmark, Denmark, Lima, Lima, Peru
Responsibilities
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
Requirements
Requires at least 5 years of client-facing operations experience with 2 years in leadership and a background in e-commerce. Proficiency in Shopify and QuickBooks is strongly preferred, along with strong analytical and communication skills.
Full job description
Job Title: Head of Customer Success
Location: Remote (Global) Company: Pro Coffee Gear
Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Key Responsibilities
Customer Success Leadership
Own the end-to-end customer experience and define scalable customer success strategies to support growth.
Establish and track KPIs, processes, and team goals aligned with business objectives.
Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination
Enable the consultative sales process through client communications across email, SMS, and social platforms.
Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
Support third-party and social commerce sales channels in coordination with marketing and sales teams.
Post-Sales Operations & Aftersales Support
Manage client onboarding and equipment setup, coordinating installations with technical service partners.
Respond to customer inquiries regarding product use, service needs, and ongoing support.
Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Shipping, Damage, and Returns Management
Lead customer communications related to logistics, damages, and return claims.
Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Process Improvement
Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
A remote-first, globally distributed team and flexible work environment.
The opportunity to lead a high-impact function within a fast-growing brand.
A collaborative, passionate culture driven by innovation and a love for coffee.
Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.
Pro Coffee Gear is a best-in-class coffee machine supplier for home and commercial use located in Austin, Texas.
Industry
Retail Office Equipment
Company size
11-50 employees
Founded
2020
Headquarters
Austin, Texas
LinkedIn followers
5,615
We are a leading supplier of premium coffee equipment and accessories for cafes, roasters, coffee carts, home baristas and other commercial coffee operations. We offer a wide selection of new, used, and professionally renewed espresso machines, grinders, brewers, water filtration, and barista tools — all backed by expert support and industry-leading warranties.
With transparent pricing, personalized guidance, and technical support, we help you find the right gear to elevate your coffee program and brewing experience. Based in Texas, we serve coffee lovers nationwide online and at our warehouse location.
How many Customer Service & Support jobs are open in Lima, Peru right now?
There are currently 73 open customer service & support positions in Lima, Peru listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lima, Peru?
Companies currently hiring include MyOutDesk, Skechers, LLAMAPIXEL GAMING S.A.C., BBVA, Distro, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lima, Peru?
Yes — 19 of the 73 open customer service & support positions offer remote or hybrid work (8 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Lima, Peru?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.