Customer Service & Support Jobs in Leiston, United Kingdom (Now Hiring) — 5 open

At Specialist Passenger Solutions (SPS) we are dedicated to providing the perfect journey.

SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce.

We are first and foremost a people business with our colleagues and clients at our heart. We bring together an exceptional mix of people to provide specialist passenger transport solutions, delivering excellence in all that we do.

We continue to invest in our people, our services and state-of-the-art technology as we look to improve our customers’ experiences. Our drivers undergo rigorous training focused on safety, responsibility, and customer service, ensuring those on board have an enjoyable journey.

SPS is a division of First Bus.

£15.00 per hour, 39-hour contract.

Parking Support Officer

Working hours – Shifts will be any 5 from 7 between the hours of 04:30-23:00.

We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations.

The role requires a proactive, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community‑minded manner at all times.

If you enjoy working outdoors in all weather conditions, engaging with the local community, and making a positive impact, this could be the perfect role for you.

Summary of role & main responsibilities

• Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
• Champion behavioural safety, challenging at-risk behaviours and promoting positive safety conversations
• Monitor vehicle compliance with car park rules, permits, and parking guidelines
• Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
• Carry out vehicle counts and daily patrols
• Complete incident reporting and follow correct procedures accurately and on time
• Build positive relationships with local residents and community stakeholders
• Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
• Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team

Skills & experience

Essential:

• Customer Service background
• A flexible approach to working hours as we are a 24/7 business
• Ability to use IT such as laptop/phone/MS office

Desirable:

• Parking experience
• Conflict Management
   

Qualifications & knowledge

Essential:

• Driving Licence
   

Desirable:

• IOSH Working Safely
• Banks Person Trained (we can provide training)
• PCV licence holder
• Influencer Training
• First Aid
• CITB or CCNSG ( a must to work on the project but we can provide)
• L3 Health & Safety Supervisor
• Knowledge of the transport sector

Please note - This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.

Benefits:

• Annual pay review

• Smart health cover - our award-winning employee assistance program offers 24/7 confidential support for you and your family

• Pension – 5% contributory pension matched by us

• Employee retail discount scheme

• Free bus travel & significantly reduced rail travel for you & your family member

• Life assurance

• 24/7 Employee Assistance Programme

• Discounted Gym membership

All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.