Customer Service & Support Jobs in Kowloon City, Hong Kong S.A.R. (Now Hiring) — 60 open — Page 3

GCB 5

We are currently seeking a high calibre professional to join our team as a Vice President III - Insurance. 

In this role you will

• Proactively identify commercial insurance business opportunities and provide excellent direct sales services to customers, engaging CMB RMs and/ or other frontline partners. Convert these opportunities into real income at a high closing ratio with revenue targets being regularly achieved/exceeded
• Manage the department’s key relationships by providing excellent after sales service and identifying untapped business opportunities, thereby growing/ maximizing customers’ I&I wallet share in accordance with customers’ requirement
• Provide excellent customer service to the satisfaction of customers and to acquire, retain and strengthen customer relationships 
• Work with CMB RMs closely on a day-to-day basis to build trust and rapport.  Ensure RMs are aware of and comfortable in making business referrals to them and respond to their referrals/requests in a timely manner
• Provide professional advice to internal/external customers on how I&I can fulfill business requirements
• Provide and/or support I&I trainings and workshops for internal/external customers as required
• Recommend changes in products, service, and process by evaluating results and competitive developments and to mentor less experienced team members to jointly achieve sales and targets as a team
• Be responsible to engage CMB Directors and Team Heads in the formulation and execution of business strategy and tactical program
• Maintain the highest standard of integrity and ensure compliance with all internal and external rules, regulations and guidelines on all service and sales activities
• Strict adherence to and work within the guidance laid down by the Sales Protocols and Compliance manuals and under the supervision of line managers. On-going compliance to all regulatory requirements is required
• Strive to achieve the quality sales measures as set down to them

To be successful you will need 

• Bachelor Degree
• Solid sales experience for insurance / investment products
• IIQE, paper 1, 2, 3 & 5 or possess certain insurance qualification according to the regulatory requirement
• RI license (HKSI Paper 1,7 & 8) or possess certain investment wealth management qualifications according to the regulatory requirement
• Strong interpersonal, sales and communication skill.  Good PC skills
• Excellent oral and written communication skills in both English and Chinese.  Fluency in Putonghua would be an advantage
• Less experienced candidates will be considered as VP I / VP II - Insurance

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks)

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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