Customer Service & Support Jobs in Kowloon City, Hong Kong S.A.R. (Now Hiring) — 24 open — Page 2

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution 

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking high caliber professionals to join our Retail Distribution as Branch Service Manager III.

Principal Responsibilities

• Lead and manage the end-to-end processing of customer servicing requests, ensuring timely and accurate completion
• Coach and develop direct and indirect reports to build capability, confidence, and service consistency
• Apply strong knowledge of products, processes, and procedures to resolve customer needs—personally and through the team
• Support frontline colleagues to deliver “first point of contact” service by reducing operational friction and unnecessary hand-offs
• Provide guidance on transactions and ensure all work is completed in accordance with established policies and documented procedures
• Continuously review and improve processes to enhance operational efficiency, effectiveness, and risk control
• Develop, maintain, and use operational management information (MI) to monitor performance and identify improvement opportunities
• Manage unit administration activities and ensure day-to-day operational discipline
• Drive excellent customer and colleague experience by leading the team to consistently deliver high service standards for internal and external clients

Requirements

• HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / “Attained” or above, including Chinese, English and Mathematics
• 5–10 years’ relevant experience, preferably in customer service and/or branch operations
• Strong service orientation with a proven commitment to delivering high-quality customer outcomes
• Strong interpersonal and communication skills, with the ability to work effectively with customers and colleagues
• Self-motivated, detail-minded, eager to learn, and able to maintain a positive, can-do attitude
• Customer-centric with a change mindset to support ongoing business transformation and continuous improvement
• Proficient in English and Chinese; Putonghua capability is an advantage

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited