Customer Service & Support Jobs in Kingston, Canada (Now Hiring) — 158 open — Page 4

Job Summary

Upon being hired, all QSC Event Level Staff have the opportunity to be promoted to QSC Security Level Staff. All QSC Security Level Staff must hold all three of these certifications to be considered for this position.   

The Queens StuCons (QSC) is a student safety service that embodies the unique idea of students being responsible for students. QSC works to uphold the AMS and university rules and regulations at sanctioned events and venues. Most often, we can be found working at the Queens Pub (QP), Clark Hall Pub (CHP), sporting events, concerts, speaker series, conferences and formal events. The QSC is the only service of its kind in North America, which represents the commitment of the AMS to the tradition of student's abilities to lead and supervise each other. QSC offers an exciting and dynamic work environment, where challenges regularly require staff to make sound judgments and leadership decisions, while interacting with staff and students from a large diversity of backgrounds. 

Job Competencies 

• Communication  

• Organization 

• Ownership  

• Attention to Detail  

• Cultural Sensitivity 

Job Duties 

• Perform ‘Crowd Control’ and ‘Verbal Intervention’ Measures at student run events. 

• Attend mandatory SmartServe training and demonstrate skills and practices of said training while in field 

• Maintain a calm and professional attitude in the case of dealing with incidents and sensitive scenarios/patrons on shift in a non-confrontational manner  

• Be friendly and greet all patrons as they enter an establishment or event  

• Uphold a higher standard of responsibility while frequenting QP, Clark Hall Pub, and other AMS sanctioned events  

• Maintain strict confidentiality while carrying out duties of a StuCons, particularly regarding the Tri-Pub Ban List, Incident Reports, and the running of specific events 

• Complete all assigned tasks efficiently and attentively  

• Attend and fully participate in all in person and virtual meetings 

• Respect and adhere to company policies, procedures and ethical standards 

• Maintain timely communication with your direct supervisor  

• Strive to foster a warm, comfortable and respectful atmosphere for all 

• Always serve as a representative of the AMS and its mission statement 

• Complete other duties as assigned 

Job Requirements 

• Ability to thrive in a fast-paced environment 

• Ability to act with discretion and maintain confidentiality  

• Ability to intervene in sensitive and high stress situations including vulnerable patrons, with patience and compassion 

• Be available for work on dates when QSC services will be in demand, including but not limited to: Homecoming, Sci Formal, ASUS Formal, Halloween, and St Patrick's Day 

• To qualify for security level staffing, individuals must hold a valid Ontario Security Guard license, First Aid and Smart Serve 

Work Conditions 

• Flexible hours including nights, weekends and holidays 

• Extended periods of standing and other physically demanding conditions 

• Interaction and collaboration with coworkers, management and the Queen’s community