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Customer Service & Support Jobs in Fort Huachuca, AZ (Now Hiring) — 8 open

Peraton logoPeraton

Call Center Shift Supervisor

Fort Huachuca, Arizona, United States · On-site

$51k–$82k/yr

Mid level

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical Customer all while helpin…

Skills: Team Leadership, Employee Mentoring, ServiceNow, Auditing, Reporting

Peraton logoPeraton

Customer Support Representative (SCA)

Fort Huachuca, Arizona, United States · On-site

$39k–$62k/yr

Mid level

Responsibilities Peraton is looking for a Call Center Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and qu…

Skills: Customer Service, Call Center Operations, Incident Management, Ticketing Systems, Quality Assurance

Peraton logoPeraton

Customer Support Representative (SCA)

Fort Huachuca, Arizona, United States · On-site

$39k–$62k/yr

Mid level

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and ques…

Skills: Customer Service, Help Desk Support, Incident Management, Ticketing Systems, Quality Assurance

Agile Defense logoAgile Defense

Battle Officer I - GCC

Fort Huachuca, Arizona, United States · On-site

Entry level

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…

Skills: Cyber Operations, Incident Response, Network Monitoring, Technical Oversight, Communication Skills

Peraton logoPeraton

Help Desk Representative (SCA)

Fort Huachuca, Arizona, United States · On-site

$39k–$62k/yr

Mid level

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and ques…

Skills: Customer Service, Help Desk Support, Incident Management, Ticket Routing, Troubleshooting

Peraton logoPeraton

Help Desk Representative (SCA)

Fort Huachuca, Arizona, United States · On-site

$39k–$62k/yr

Mid level

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and ques…

Skills: Customer Service, Help Desk Support, Incident Management, Ticket Routing, Quality Assurance

Acosta logoAcosta

Rep Cosmetic Beauty Sales

Fort Huachuca, Arizona, United States · Remote OK

$37k–$47k/yr

Entry level

The Cosmetic Beauty Sales Rep is responsible for the in-house marketing, promotion and sale of cosmetic products. This requires learning about the detailed history of the products/companies and being prepared and ready t…

Skills: Cosmetic Sales, Makeup Artistry, Customer Interaction, Visual Merchandising, Persuasion

Peraton logoPeraton

Physical Security Receptionist

Fort Huachuca, Arizona, United States · On-site

Mid level

Responsibilities Peraton is in search of Physical Security Receptionists. Access Control and Physical Security Responsibilities: Support the Security Manager with physical security and access control for the GCC NOF and …

Skills: Access Control, Physical Security, Visitor Access Request Validation, Security Inspections, Escort Duties

Peraton logo

Call Center Shift Supervisor

Peraton

Fort Huachuca, Arizona, United States • On-site

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Mid level

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  • $51k–$82k/yr
  • Full-time
  • bachelor degree, professional certificate
  • Posted 6d ago
  • Apply by Jul 21
  • ~40 hrs/week

Responsibilities

Supervise call center analysts and act as the interim Team Lead to ensure adherence to organizational policies. Manage employee evaluations, audit findings, and maintain technical documentation and reporting dashboards.

Requirements

Requires a BS/BA degree or 4 years of equivalent experience along with a CompTIA Security+ certification. An active Secret security clearance is mandatory for this position.

Full job description

Responsibilities

Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical Customer all while helping to build a high-performance Team. This position will be on-site at Fort Huachuca. 

 

Responsibilities:

  • Work directly with the Team Lead, acting as interim Lead in their absence (as assigned)
  • Ensure adherence to team, organizational, and company policies and procedures
  • Addressing minor ticketing issues with the Analysts, ensuring discretion, and providing proof of the documented process for their reference.
  • Review and provide feedback on employee evaluations.
  • Review and address the weekly audit findings with each ARC Analysts and collaborate with the Team Lead to adjust scores if deemed unfair or unwarranted.
  • Assist with interviewing and hiring candidates suited for a dynamic and energetic environment
  • Support team building and mentoring of employees
  • Perform duties of ARC Analyst when necessary
  • Assist with auditing, tracking, and trending of processes as needed
  • Support data compilation and reporting requirements
  • Review and maintain TTP/SOP/Guide/Templates documentation and team job aids
  • Handle administrative and reporting tasks in the absence of the Team Lead (as assigned)
  • Provide coverage for any shift within our 24/7 environment as needed
  • Assists with the ARC ServiceNow Dashboard
  • Complete weekly and monthly reporting

Qualifications

Qualifications:

  • BS/BA degree or 4 years of experience in lieu of a degree
  • CompTIA Sec +
  • Active Secret Clearance required

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Related keywords

CompTIA Sec +Secret ClearanceServiceNowTTPSOPCall CenterInformation TechnologyAction Request CenterFort HuachucaNational Security

About Peraton

LinkedInVisit site

Fearlessly solving the toughest national security challenges.

Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2017
Headquarters
Reston, Virginia
LinkedIn followers
160,902

At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure. How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done. ________ Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number. Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com. To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/

Offices: 1875 Explorer St, Reston, Virginia 20190, US · 12975 Worldgate Drive, Herndon, VA 20170, US · 6767 Old Madison Pike, #321, Huntsville, AL 35806, US · 1400 Shamrock Avenue, Monrovia, CA 91016, US · 3855 Lewiston St, Aurora, Colorado 80011, US

Advanced EngineeringSpaceIntelligenceDefenseNASACivilHealthcare ITSatelliteTerrestrialEM Spectrum Management
View all jobs at Peraton

Frequently asked questions

How many Customer Service & Support jobs are open in Fort Huachuca, AZ right now?

There are currently 8 open customer service & support positions in Fort Huachuca, AZ listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Fort Huachuca, AZ?

Companies currently hiring include Peraton, Acosta, Agile Defense, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Fort Huachuca, AZ?

Yes — 1 of the 8 open customer service & support positions offer remote or hybrid work (1 remote, 0 hybrid).

How do I apply for Customer Service & Support jobs in Fort Huachuca, AZ?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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