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Full-time
Posted 41d ago
~40 hrs/week
Responsibilities
Lead the end-to-end deployment of enterprise solutions for clients in Indonesia, from initial scoping to go-live. Manage technical configurations, integrations, and act as the primary point of contact to ensure successful system rollouts.
Requirements
Requires 3-8 years of experience in system implementation, specifically within SaaS, POS, or related tech industries. Must be fluent in English and Bahasa Indonesia with proficiency in SQL or Excel and experience with CRM/ERP systems.
Full job description
About the role
We are seeking a System Implementation Specialist to lead the end-to-end deployment of Nomni's enterprise solutions in Indonesia. From initial scoping to successful go-live, you'll be the key partner for clients, ensuring smooth integrations, customized configurations, and timely delivery. This role plays a vital part in accelerating Nomni’s growth in the Indonesian market by combining technical know-how with exceptional client service.
What you'll do
Manage the full implementation lifecycle for enterprise clients—from discovery and scoping to rollout and post-deployment support.
Collaborate closely with clients to understand business requirements and tailor Nomni's solutions accordingly.
Lead technical system configuration, customization, and integration based on client needs.
Act as the primary point of contact during implementations, ensuring consistent communication and alignment with client stakeholders.
Troubleshoot issues proactively and coordinate with internal technical teams to resolve any implementation roadblocks.
Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.
Qualifications
3–8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
Background in roles such as systems installer, solutions consultant, or project manager.
Hands-on experience in software installation, configuration, and API integration.
Proven ability to manage complex client rollouts on time and within budget.
Strong communication skills to liaise with technical and non-technical stakeholders alike.
Experience working with CRM or ERP systems (e.g., Salesforce, HubSpot, SAP) is highly desirable.
High proficiency in Excel or SQL to analyze system data and extract insights.
Excellent organizational skills to juggle multiple projects simultaneously.
Fluency in Bahasa Indonesia and English is essential.
Deep understanding of Indonesian business practices and cultural context.
Good to Have
Experience in the hospitality or F&B technology sector.
Familiarity with cloud-based POS systems and customer engagement platforms.
Background working in or with scaling startups or high-growth SaaS companies.
Exposure to mobile payment platforms, digital wallets, or loyalty systems.
Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
Experience supporting or deploying multi-location or enterprise-level systems.
The AI-first hospitality platform that puts operators back in control
Industry
Software Development
Company size
201-500 employees
Founded
2026
Headquarters
Melbourne, Victoria
LinkedIn followers
12,769
Nomni is the AI-native hospitality technology platform built by operators, for operators.
Created by people with deep experience in hospitality, Nomni exists to make running venues simpler, smarter and more profitable — while helping brands deliver better guest experiences at every touchpoint.
Today, Nomni supports some of the hospitality industry’s most ambitious brands, from high-growth quick-service restaurants and franchises to cafés, fine dining venues, hotels and multi-site operators. Across Australia, the United States and Southeast Asia, our technology powers 35,000+ venues, supports millions of diners, and processes more than 200 million transactions worth over $4 billion annually.
Nomni brings together AI, automation and best-of-breed hospitality technology to give brands, franchisees and venue operators greater control across the entire operation — from back-of-house workflows to front-of-house service, guest engagement, payments, data and beyond.
With AI at its core, not added as an afterthought, Nomni helps hospitality businesses move faster, make better decisions, improve profitability and create experiences guests come back for.
Built for hospitality. Powered by AI. Designed to help ambitious brands grow.
Offices: 520 Collins St, Melbourne, Victoria 3000, AU · New York, US · Singapore, SG · Jakarta, ID · Bali, ID
How many Customer Service & Support jobs are open in Denpasar, Indonesia right now?
There are currently 28 open customer service & support positions in Denpasar, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Denpasar, Indonesia?
Companies currently hiring include BukuWarung, Rentokil Initial, Somethinc - BeautyHaul, Hilton, Livit AG Real Estate Management, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Denpasar, Indonesia?
Yes — 1 of the 28 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Denpasar, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.