Binh Duong, Bình Định Province, Vietnam · On-site
Who we are Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously settin…
Skills: Customs operations management, Logistics, Import-export operations, VNACCS, Customs liquidation
Binh Duong, Bình Định Province, Vietnam · On-site
Location: Nhat Tin Warehouse, Di An, Binh Duong (No shuttle bus service) Job Description:Ensure adherence to safety standards, SOPs, and site procedures. Conduct safety checks and escalate exceptions as needed.Allocate t…
Skills: Logistics, Transportation, Operations, Safety standards, SOP compliance
Binh Duong, Bình Định Province, Vietnam · On-site
Location: Maple Tree Warehouse, No. 3 Street, VSIP 2, Thu Dau Mot, Binh Duong (No shuttle bus service) Daily operation: Monitor all daily warehouse operational activities, including inbound, outbound, and returns process…
Skills: Warehouse Operations, 3PL, Contract Logistics, Team Management, KPI Management
Binh Duong, Bình Định Province, Vietnam · On-site
Location: Maple Tree Warehouse, No. 3 Street, VSIP 2, Thu Dau Mot, Binh Duong (No shuttle bus service) Daily operation: Monitor all daily warehouse operational activities, including inbound, outbound, and returns process…
Skills: Warehouse Operations, 3PL, Inbound Logistics, Outbound Logistics, SLA Management
Binh Duong, Bình Định Province, Vietnam · On-site
Job requirement: 1.Examining the issues of customer complaints, giving confirmation and saving the file properly Kiểm tra những vấn đề khiếu nại của khách hàng, hướng dẫn và xác nhận lưu lại những hồ sơ đúng 2. Using and…
Skills: Wood Coating, Customer Complaint Resolution, ISO 9001, ISO 14001, OHSAS 18001
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The Customs Operation Manager is responsible for overseeing a team of seven to ensure efficient physical delivery operations and compliance with customs regulations. They coordinate with customers and internal teams to manage stuffing plans, resolve operational issues, and drive continuous process improvement.
Candidates must have 5-7 years of professional experience in customs operation management within the logistics industry. Proficiency in customs formalities, VNACCS, and HS code classification is required, along with strong leadership and communication skills.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The Customs Operation Manager holds a central position assisting the Inland Operation Manager in ensuring efficient and cost-effective physical delivery operations, for which effective communication and coordination with all external and internal stakeholders are critical. This position is accountable for driving intermodal performance & commercial orientation/awareness as well as assisting the Inland Operation Manager on coaching junior & senior staff.
Working location: VSIP2A, no shuttle bus service (location pin: https://maps.app.goo.gl/pnWzcwiEPAdBLy4B9).
Be responsible for managing a team size of 7+ members.
Coordinate with Customers, Maersk Trucking team and Customs Officers for stuffing plan and/or to arrange services on schedule, for timely collection and dispatch of shipments.
Proactively attend all inquiries from Customers, well communicate with related parties in case of exceptions.
Be the first escalation point to solve or coach the team members to solve the daily operation problems.
Drive compliance and safety in daily operations.
Set up SOP/ IOPs, processes in line with customer’s requirements and internal processes.
Set up regular meetings with internal parties and with external parties to review performance and improve operation processes.
Supported customer service and the sales and products team in customer query resolution and exception handling.
Engage team members, ensure they work in a collaborative manner & make an effort to improve team performance.
Conduct regular training and coaching to team members.
Conduct objectives setting and staff performance management
Be a role model for striving for continuous improvement and a customer-centric mindset.
Be aware of market intelligence and analyse what they are means to our operations.
Carry out ad-hoc tasks assigned by Management
Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process.
Always exercise “constant care” and be committed to the Maersk qualities concept.
At least 05 - 07 years' professional working experience at Customs Operation Management role in Import - Export Operation / Logistics Business
In-depth knowledge & practical experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation
Certificate of CHB / Custom Clearance is a plus
Language proficiency: native Vietnamese level, professional English level.
Have good Planning, Customer Service and Communication skills.
Have good leadership skills. Able to manage and develop the team
Have good stakeholder management skills.
Have a strong process-oriented approach and attention to detail.
Resilient team player who is result-focus and demonstrates a high level of commitment with the ability to work independently.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
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