Customer Service & Support Jobs in Belo Horizonte, Brazil (Now Hiring) — 106 open — Page 2

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

All the business scopes, one of them being LATAM, are supported from the information security perspective in dual model: core services delivered from a central team and peripheral or local services under the local responsibility of the RISO (Regional Information Security Officer / and team). There is an agreed split of responsibility between the regional and group team and dotted line management ensures full alignment.

In a nutshell

As an IT Infrastructure & Application Platform Support Engineer, you will be responsible for ensuring the stability, deployment, support, performance, and continuous improvement of Eurofins' business-critical applications and their supporting infrastructure.

You will act as the primary technical liaison between Application Support, Release Management, Development, and Infrastructure teams, ensuring that application infrastructure requirements are delivered within agreed timelines and according to ITIL standards. The role combines infrastructure operations, application deployment, cloud administration, automation, and production support across on-premises and Azure-hosted environments.

Where will you be based and what business will you support?

Based in Belo Horizonte, Brazil; you will join a globally distributed team and  organization to support a technology stack including .NET applications, IIS, Windows and Linux servers, Azure services, SQL Server databases, containers, CI/CD platforms, and automation tools, while driving operational excellence and continuous service improvement.

How can you help us?

you will work on the following areas:

Application Deployment & Release Management, to:

• Implement and support application deployments using manual and automated deployment processes.
• Ensure all releases are delivered according to approved change management procedures.
• Provide technical support before, during, and after production deployments.
• Collaborate with Release Managers to ensure successful implementation of releases with minimal service disruption.
• Maintain deployment documentation, standards, and operational procedures.
• Meet approved deployment schedules while ensuring quality and reliability.

Infrastructure & Platform Administration, to:

• Administer and maintain IIS web servers supporting .NET-based applications.
• Configure and manage websites, bindings, SSL certificates, authentication methods, application pools, virtual directories, and worker processes.
• Manage Windows Server environments (2019, 2022 and 2025).
• Support Linux-based systems and associated web platforms where required.
• Work with Azure cloud services, including infrastructure and application platform services.
• Support containerized environments using Docker, Docker Compose, and Kubernetes.
• Ensure infrastructure requirements for applications are delivered within agreed SLAs.

Production Support & Incident Management, to:

• Monitor application and infrastructure health using enterprise monitoring platforms.
• Proactively identify, troubleshoot, and resolve infrastructure and application-related issues.
• Participate in major incident bridges and drive technical issue resolution to closure.
• Coordinate with infrastructure teams such as Network, Database Administration, Storage, Backup, Monitoring, Security, and Operations.
• Provide Level 2 technical support for production environments.
• Conduct root cause analysis and contribute to problem management activities.

Database & Application Support, to:

• Support Microsoft SQL Server environments and coordinate with Database Administrators for performance optimization and issue resolution.
• Assist with SQL maintenance, troubleshooting, and basic development activities.
• Troubleshoot application performance issues involving IIS, ASP.NET, databases, cloud services, and integrations.
• Support Azure-hosted application components including Azure Functions and related platform services.

Automation, DevOps & Continuous Improvement, to:

• Automate operational activities using PowerShell, Python, Bash, or other scripting languages.
• Design, maintain, and improve CI/CD pipelines and deployment automation.
• Work with tools such as Azure DevOps, Octopus Deploy, Jenkins, and related DevOps platforms.
• Contribute to Infrastructure-as-Code initiatives using Terraform.
• Identify opportunities for process optimization, standardization, and infrastructure improvement.
• Support transformation and infrastructure modernization initiatives.

Service Management & Collaboration, to:

• Act as the main point of contact for application teams regarding infrastructure requirements.
• Work closely with Business Analysts, Application Support teams, Release Managers, Developers, and Infrastructure teams.
• Ensure compliance with ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Participate in technical reviews, outage calls, project meetings, and operational governance activities.
• Support infrastructure projects and organizational strategic programs as required.

​​​​​​Are you our kind of extraordinary?

You have:

•  
• Minimum 5 years of experience in Infrastructure Operations, Technical Support, Application Platform Support, or Production Support environments.
• Experience supporting enterprise Microsoft technologies and .NET-based applications.
• Experience working within ITIL-driven operational environments.
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline; or equivalent professional experience.
• Strong analytical and troubleshooting skills.
• Ability to think critically and solve complex technical problems.
• Strong customer-service orientation.
• Excellent organizational and prioritization skills.
• High attention to detail and commitment to quality.
• Ability to work effectively in a fast-paced production environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proactive mindset focused on continuous improvement and automation.
• Willingness to support planned maintenance activities and occasional out-of-hours work when required.

Technical Skills

Infrastructure & Operating Systems

• Strong knowledge of Windows Server (2016, 2019, 2022).
• Good knowledge of Linux administration.
• Strong understanding of infrastructure, networking, and operational support concepts.

Web & Application Platforms

• Strong expertise in IIS administration.
• Knowledge of Nginx and Tomcat is desirable.
• Strong understanding of .NET application hosting and support.
• Experience troubleshooting ASP.NET and deployment-related issues.

Cloud Technologies

• Good experience with Microsoft Azure.
• Knowledge of Azure PaaS and SaaS services.
• Azure certification is considered an advantage.

Database Technologies

• Microsoft SQL Server 2017 and above.
• SQL administration, maintenance, and troubleshooting.
• Basic SQL development knowledge.

DevOps, Automation & IaC

• Experience with PowerShell, Python and Bash scripting.
• Experience with Azure DevOps and TFS.
• CI/CD pipeline implementation and support.
• Infrastructure as Code using Terraform.
• Knowledge of Jenkins and deployment orchestration tools.

Containers & Orchestration

• Docker and Docker Compose.
• Kubernetes administration and support.

Monitoring & Service Management

• Experience with monitoring tools such as:
  • SolarWinds
  • Grafana
  • Site24x7
  • Azure Monitor
• Experience with ticketing systems such as:
  • BMC Helix
  • Jira
  • ServiceNow

What else should I know?

The following are an advantage:

• ITIL Foundation Certification
• Microsoft Azure Administrator Associate
• Microsoft Windows Server Certification
• Kubernetes or Container Administration Certifications
• Terraform Associate Certification
• Experience in global or geographically distributed organizations. 

What do we offer?

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone, laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 4 days of work from the office each week.

We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.