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Skills: ServiceNow Configuration, Business Analysis, Troubleshooting, User Story Creation, Workflow Management
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Skills: ServiceNow Configuration, Business Analysis, User Story Creation, Workflow Management, Troubleshooting
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Lidl Nederland
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Entry level
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Full-time
bachelor degree, associate degree
Health & Wellbeing, Personal & Professional Development
Posted 49d ago
~40 hrs/week
Responsibilities
Manage onsite delivery of software services and technical support to ensure customer satisfaction and account retention. Lead cross-team projects and provide technical consulting to drive revenue growth and operational efficiency.
Requirements
Requires a Bachelor's or Associate degree in a technical field with 5-7 years of related experience. Must possess expert-level technical knowledge of company products and strong diplomacy skills for senior management interaction.
Full job description
Account Support Manager NL
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Management Level Definition:
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
Integrate technical knowledge and business understanding to create. solutions for customers.
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Apply company solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussions.
Build and maintain strong relationship up to senior management level in assigned accounts.
Design and deliver support solutions using specific industry knowledge and expertise.
Assist in managing delivery of industry support solutions.
Lead Customer Expectation management as part of escalation process.
Lead cross-team or large programs/projects.
Coach or guide junior consultants.
Education and Experience Required:
Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.
Knowledge and Skills:
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
Broad knowledge of corporate organization, job, and policies.
Comprehensive business, technical or functional knowledge at an expert level.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
Provide suggestions for operational efficiencies.
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Related keywords
Edge-to-CloudIaaSCRMCXService Level AgreementServer AdministrationTechnical SecurityPerformance ManagementCustomer ExperienceDesign ThinkingInfrastructure as a ServiceAccount RetentionTechnical ConsultingProject ManagementCross-Technology IncidentsCustomer Lifetime Value
How many Customer Service & Support jobs are open in Amstelveen, Netherlands right now?
There are currently 81 open customer service & support positions in Amstelveen, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Amstelveen, Netherlands?
Companies currently hiring include Dirk van den Broek, Meijers Assurantiën, KPMG Nederland, Lidl Nederland, Nestlé, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Amstelveen, Netherlands?
Yes — 27 of the 81 open customer service & support positions offer remote or hybrid work (0 remote, 27 hybrid).
How do I apply for Customer Service & Support jobs in Amstelveen, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.