Customer Service & Support Jobs in Alexandria, Australia (Now Hiring) — 6 open

Job Req Number:  119660
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea  is seeking to hire a skilled and passionate Freight Forwarder, Import Air in Sydney.

This position is responsible for arranging the transportation and shipment of Import Air consignments from origin to destination by compiling, completing, and verifying required documents and Cargowise One data in accordance with company policy and procedure and external body regulations.

Your typical day at DSV:

• Coordinate end‑to‑end Import Air shipments by following workflow processes, SOPs, customer instructions, and compliance requirements.
• Maintain strong relationships with customers, suppliers, airlines, co‑loaders, transport providers, and overseas partners.
• Enter and update shipment data accurately and on time in CargoWise One and Tango.
• Plan and prioritise daily import tasks to meet milestones, KPIs, deadlines, and service expectations.
• Resolve import‑related issues by collaborating with internal and external stakeholders and escalating when required.
• Support the Senior Team Lead and Manager with process improvements, daily operational tasks, and project work.

About you:

• Detail‑oriented and committed to operational excellence, with at least 2 years’ experience in Import Air or a similar role.
• Process‑driven team player who follows structured workflows and contributes to efficiency and continuous improvement.
• Strong problem‑solver who takes initiative and escalates issues that impact customers, processes, or revenue.
• Confident using Microsoft Office and experienced with CargoWise One or similar TMS platforms, embracing digital tools and new technology.
• Adaptable, resilient, and motivated to grow in a fast‑paced, evolving logistics environment.
• Technical proficiency in Import Air operations, ICS processes, costing, and general industry requirements.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com and follow us on LinkedIn and Facebook.