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Full-time
professional certificate
Diversity and inclusion workplace, Global career growth opportunities, Professional development
Posted 12d ago
~40 hrs/week
Responsibilities
The L3 Operations Manager will lead managed services operations and ensure the successful delivery of infrastructure services within a complex enterprise environment. Responsibilities include overseeing incident and service management, driving operational governance, and managing vendor relationships to ensure SLA achievement.
Requirements
Candidates must have proven experience in managing IT infrastructure or enterprise operations teams and possess strong knowledge of ITSM frameworks. Proficiency in German (B2 minimum) and Swiss citizenship are mandatory requirements for this role.
Full job description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
We are seeking an experienced L3 Operations Manager to lead managed services operations and ensure the successful delivery of infrastructure services within a complex enterprise environment. The role is responsible for operational governance, SLA achievement, incident and service management oversight, team coordination, vendor management, reporting, and continuous service improvement. As a key leadership position, you will ensure operational execution remains aligned with customer commitments, contractual obligations, and governance requirements.
Key Responsibilities:
Lead day-to-day managed services operations across the infrastructure environment.
Ensure delivery of services in line with agreed SLAs, OLAs, and customer expectations.
Oversee incident, problem, change, and service request management processes.
Drive operational governance, service reviews, escalation management, and continuous improvement initiatives.
Coordinate technical teams, vendors, and stakeholders to ensure effective service delivery.
Manage major incidents and operational escalations, ensuring timely resolution and clear customer communication.
Produce and present operational reports, KPIs, service metrics, and performance updates.
Identify operational risks and implement measures to improve service quality, stability, and efficiency.
Ensure adherence to operational standards, processes, compliance requirements, and best practices.
Required Qualifications:
Proven experience managing IT infrastructure, managed services, or enterprise operations teams.
Strong knowledge of IT Service Management (ITSM) frameworks and operational governance.
Experience with SLA management, vendor management, customer engagement, and service reporting.
Strong leadership, stakeholder management, communication, and decision-making skills.
Ability to drive operational excellence and continuous improvement across multi-disciplinary technical teams.
Experience coordinating complex operational environments and managing escalations effectively.
Preferred Certifications:
ITIL® 4 Managing Professional
ISO/IEC 20000 Practitioner or Lead Implementer
SIAM Professional
PMP (Project Management Professional) or PRINCE2 Practitioner
Additional Security, Network, Storage, or Compute infrastructure certifications are advantageous
Language Requirement:
German language proficiency at minimum B2 level is mandatory.
The role requires the ability to participate in technical discussions, incident coordination, service reviews, governance meetings, change-related communication, and day-to-day operational interactions with German-speaking stakeholders, customer teams, operational contacts, and site personnel.
Citizenship Requirement:
Applicants must hold Swiss citizenship.
Location:
Winterthur area, Switzerland
Candidates should be based in, or regularly available within the Winterthur region to support customer engagement, operational leadership, coordination with onsite and remote-hands teams, and participation in governance, escalation, service review, and stakeholder meetings as required.
Workplace type:
About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Related keywords
IT InfrastructureManaged ServicesITSMITIL 4ISO/IEC 20000SIAMPMPPRINCE2Operational GovernanceSLAOLAIncident ManagementProblem ManagementChange ManagementKPIService Metrics
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
CybersecurityManaged ServicesGlobal Data CentersCloud InfrastructureCloud CommunicationGlobal NetworksSecurityTransformaton and Platform ServicesICT Infraststructure ServicesGlobal Business
How many Consulting jobs are open in Wallisellen, Switzerland right now?
There are currently 52 open consulting positions in Wallisellen, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Wallisellen, Switzerland?
Companies currently hiring include KastGroup AG, NTT DATA, Inc., Allianz Services, Sonepar USA, Hewlett Packard Enterprise, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Wallisellen, Switzerland?
Yes — 29 of the 52 open consulting positions offer remote or hybrid work (0 remote, 29 hybrid).
How do I apply for Consulting jobs in Wallisellen, Switzerland?
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