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Full-time
Posted 28d ago
~40 hrs/week
Remote in Buenos Aires, Argentina
Responsibilities
Lead a portfolio of TikTok Shop clients by owning account strategy, commercial performance, and executive-level relationships. Manage and coach a team of TikTok Shop Managers to ensure high-quality execution and operational delivery.
Requirements
Requires 4-6+ years of e-commerce account management experience, including at least two years of hands-on TikTok Shop Seller Center expertise. Must have proven people-management experience and a track record of driving client retention and GMV growth.
Full job description
TikTok Shop Key Accounts Manager
Employment Type: Full-Time, Senior Level Salary: $5000 Location: Remote Reports To: Director of Client Services Direct Reports: 2–4 TikTok Shop Managers Required Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlap
About the Role
We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.
This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution.
You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.
You should be comfortable challenging campaign decisions in Seller Center, guiding clients through GMV and profitability performance, leading QBRs with founders and executives, and managing the Shop Managers responsible for daily delivery.
Success in this role requires an equal combination of:
Deep TikTok Shop expertise
Strong client and commercial judgment
Proven people-management ability
What You'll Own
Client and Account Leadership
Serve as the primary strategic contact for 4–6 TikTok Shop clients
Lead weekly or biweekly calls, monthly reviews, and executive-level QBRs
Evaluate FBT, seller-fulfilled, and 3PL options based on cost and operational needs
Review major budget, promotion, commission, and growth decisions before execution
Identify opportunities for premium seller programs and expansion into additional markets
Team Management and Quality Control
Directly manage and coach 2–4 TikTok Shop Managers
Review account performance, listing quality, customer service SLAs, affiliate health, and campaign execution
Run weekly team standups and individual 1:1s
Balance workloads and flag capacity or performance risks early
Contribute to performance reviews and hiring decisions
Reporting and Commercial Performance
Own monthly performance reports and QBR presentations
Turn Seller Center data into clear commercial recommendations
Analyze GMV, orders, ROAS, affiliate ROI, net revenue, fees, and profitability
Identify which SKUs and creators to scale, where margins are leaking, and which activities should be reduced
Forecast portfolio revenue and flag retention risks at least 60 days in advance
Escalation and Crisis Management
Lead responses to Shop Health violations, late-dispatch spikes, fulfillment failures, and policy incidents
Create clear resolution plans and keep clients informed
Run post-mortems and document root causes
Proactively communicate important platform, policy, fee, and advertising changes
Key Performance Indicators
You will be accountable for:
Net Revenue Retention of 110%+
Quarterly client retention of 90%+
Assigned portfolio GMV growth targets
Quarterly upsell and expansion revenue
Client NPS of 40+ or CSAT of 4.5/5
100% on-time monthly reports and QBRs
No Shop Health violation unresolved for more than seven days
Client responses within four business hours
Major incidents resolved—or supported by a clear action plan—within 48 hours
Direct reports consistently meeting their KPIs
What We're Looking For
Required Experience
4–6+ years in e-commerce account management, marketplace operations, or agency client services
At least two years of hands-on TikTok Shop Seller Center experience
Experience managing multiple clients in an agency or services environment
At least one year of people-management experience with two or more direct reports
A proven record of owning client retention, expansion revenue, GMV, or portfolio performance
TikTok Shop Expertise
You should have practical experience with:
Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies
GMV Max campaigns and TikTok Search Ads
TikTok Shop affiliate and creator programs
Commission structures, collaboration plans, and creator performance
FBT operations, costs, inbound shipping, and warehouse processes
Shopify catalog and inventory integration
TikTok Shop fees, refunds, commissions, and P&L analysis
Leadership and Client Skills
Confidence leading founder- and executive-level conversations
Strong QBR, reporting, presentation, and written communication skills
Commercial judgment around renewals, upsells, pricing, and scope management
Ability to coach team members and hold them accountable
Calm, structured decision-making during escalations
Strong organization across multiple accounts and direct reports
Nice to Have
Experience at a TikTok Shop agency
Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets
Multi-channel experience across TikTok Shop, Amazon, and Shopify
Broader creator-economy or influencer-marketing experience
Why Join Us?
You will have real ownership—not just a list of operational tasks. You will shape client strategy, lead a team, influence portfolio growth, and work directly with founders and senior leadership.
If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership, this role offers that next step.
We help 7-8 figure DTC brands add 10-20% to their yearly revenue through strategic Amazon management.
After managing over $200M in Amazon sales for premium brands like Ridge Wallets, HexClad, and BK Beauty, we've learned that success on Amazon requires more than just running ads—it demands a holistic strategy that integrates seamlessly with your existing DTC operations.
What Makes Us Different:
- Beyond PPC Advertising: While other agencies focus solely on advertising, we take a comprehensive approach that builds lasting brand value across Amazon's entire ecosystem.
- True Integration: We don't just manage your Amazon channel in isolation. Our strategies complement and enhance your existing Shopify operations, creating a unified e-commerce strategy.
- Unmatched Expertise: Our team includes former Amazon employees who bring insider knowledge of the platform's algorithms, advertising systems, and operational complexities that generalist agencies simply can't match.
Our Complete Amazon Management Services:
- Account Health & Customer Service
- Listing Optimization & Creative Design
- Supply Chain & Inventory Management
- Strategic PPC Advertising
- Amazon Case Management
- Proactive Data-Driven Management
Our Guarantee: We promise to increase your yearly revenue by 10-20% or provide a full refund. This isn't just confidence in our abilities—it's our commitment to aligning our success with yours.
Ready to turn Amazon into your most profitable channel? Let's discuss how our holistic approach can transform your Amazon presence while amplifying your entire DTC strategy.
How many Consulting jobs are open in Buenos Aires, Argentina right now?
There are currently 598 open consulting positions in Buenos Aires, Argentina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Buenos Aires, Argentina?
Companies currently hiring include Accenture, PwC, Mercado Libre, JPMorganChase, EY, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Buenos Aires, Argentina?
Yes — 379 of the 598 open consulting positions offer remote or hybrid work (124 remote, 255 hybrid).
How do I apply for Consulting jobs in Buenos Aires, Argentina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.