Hyderabad, Telangana, India · Hybrid
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plan…
Skills: Customer Service, Written Communication, Verbal Communication, Analytical Skills, Account Review
St. Petersburg, Florida, United States · Hybrid
$65k–$83k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: ANSI X12 5010 835, EDI Integration, SQL, Data Mapping, Root Cause Analysis
St. Petersburg, Florida, United States · Hybrid
$153k–$194k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Strategic Acumen, Executive Communication, Operational Excellence, Project Management, Analytical Skills
Hyderabad, Telangana, India · Hybrid
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plan…
Skills: Client Service Management, Case Management, Requirements Gathering, Root Cause Analysis, Software Configuration Testing
Atlanta, Georgia, United States · Remote OK
$115k–$145k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Product Management, Project Management, Agile Methodologies, WordPress, UX Design
Hyderabad, Telangana, India · Hybrid
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plan…
Skills: Collections Analysis, Root Cause Analysis, Aging Reports, Data Validation, Reconciliations
Florida, United States · Hybrid
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Infrastructure Operations, Data Center Consolidation, Disaster Recovery, Vulnerability Management, SRE
Boston, Massachusetts, United States · Hybrid
$153k–$194k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Legal Drafting, Contract Negotiation, Commercial Transactions, Healthcare Law, HIPAA Compliance
St. Petersburg, Florida, United States · Hybrid
$105k–$133k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Associate Relations, Workplace Investigations, Performance Management, HR Business Partnership, Risk Mitigation
St. Louis, Missouri, United States · Hybrid
$71k–$90k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Business Analysis, Business Process Engineering, Agile, Kanban, Requirements Management
St. Louis, Missouri, United States · On-site
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Machine Operation, Equipment Setup, Troubleshooting, Quality Control, Data Entry
Massachusetts, United States · Hybrid
$95k–$121k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: C#, Rust, SQL, JSON, EDI Transactions
Phoenix, Arizona, United States · Hybrid
$169k–$214k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Software Engineering Leadership, People Management, Legacy App Modernization, Cloud Computing, Technical Stewardship
St. Petersburg, Florida, United States · Hybrid
$59k–$75k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Project Management, Technical Troubleshooting, Stakeholder Engagement, Business Analysis, Requirements Gathering
Hyderabad, Telangana, India · Hybrid
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plan…
Skills: Technical Program Management, .NET Core, Angular, Cloud-Native Architecture, DevSecOps
Atlanta, Georgia, United States · Hybrid
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Palo Alto Networks Firewalls, Palo Alto Prisma SASE, AWS Networking, Cisco Routing & Switching, Network Security
St. Louis, Missouri, United States · Hybrid
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Client Relationship Management, Revenue Management, Contract Negotiation, Risk Mitigation, Product Optimization
St. Petersburg, Florida, United States · Hybrid
$185k–$235k/yr
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Identity Access Management, Data Security, Zero Trust, Privileged Access Management, Customer Identity
St. Petersburg, Florida, United States · Hybrid
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Strategic Leadership, Itemized Bill Review, Payment Integrity, AI and Automation, Global Team Management
St. Petersburg, Florida, United States · Hybrid
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including th…
Skills: Outbound Outreach, Relationship Building, CRM Tools, Salesforce, MS Office
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves contacting healthcare providers to verify account information, manage enrollments, and resolve customer issues via phone and secure messaging. Additionally, the representative identifies suspicious interactions for fraud review and helps define user access policies to ensure security and scalability.
Candidates must be graduates with excellent soft skills, strong communication abilities, and proficiency in MS Office. The role requires the ability to navigate multiple servicing systems and work a specific shift from 9:00 AM to 6:00 PM EST.
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
· Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.
· Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
· Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services
· Flag accounts needing additional information or further review, including suspicious interactions requiring Fraud review
· Help to continually define user access policy, standards, roles and procedures for security, efficiency, and scalability, identify and manage risk, payment and operational in nature, across all components of the customer lifecycle through data gathering and analytics
· Troubleshoot and resolve customer issues in a professional and timely manner.
· Provides exceptional customer service, while remaining calm and professional in interactions.
· Adhere to Zelis Payments standards and policies to ensure client privacy.
· Additional primary duties will be assigned as required.
Assist providers in completing registration and enrollment requirements for direct deposits, authentication issues, and securing appropriate ownership of their accounts.
· Client-facing individual support, team environment.
· This position will work a Monday – Friday shift, from 9:00 AM – 06:00 PM EST.
· Excellent customer service and soft skills.
· Strong communication skills, both written and verbal.
· Attention to detail and good analytical skills.
· Ability to navigate multiple servicing systems for account reviews and client support
· Ability to prioritize tasks to meet deadlines
· Highly analytical and comfortable working within defined Service Level Agreements
· Ability to understand and communicate new processes, ability to adapt to change and respond effectively in a fast paced and deadline focused environment
· Computer proficiency and technical aptitude.
· Ability to utilize MS Office Suite products; specifically, Word, Excel and Outlook.
· Ability to sit for extended periods of time.
· Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
· Graduate
· Thorough knowledge of company and departmental policies and procedures of Zelis optional.
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 725 payers, including the top 5 national health plans, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@ zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers[@]zelis.com for prompt investigation. Thank you for staying vigilant.
Offices: Headquarters, 149 Newbury St, Boston, MA 02116, US · Two Concourse Parkway, Suite 300, Atlanta, GA 30328, US · 570 Carillon Pkwy, St Petersburg, Florida 33716, US · 744 Office Pkwy, St Louis, Missouri 63141, US · 5800 Granite Pkwy, Plano, Texas 75024, US
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 725 payers, including the top 5 national health plans, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@ zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers[@]zelis.com for prompt investigation. Thank you for staying vigilant.
Offices: Headquarters, 149 Newbury St, Boston, MA 02116, US · Two Concourse Parkway, Suite 300, Atlanta, GA 30328, US · 570 Carillon Pkwy, St Petersburg, Florida 33716, US · 744 Office Pkwy, St Louis, Missouri 63141, US · 5800 Granite Pkwy, Plano, Texas 75024, US
