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Hourly Rate: $26.14 per hour Position Grade: Grade 2 Department: Health, Fitness, Aquatics & Residence Location: Hamilton Downtown Family YMCA, 79 James St South, Hamilton, Ontario Work Hours: Up to 29 hours per week Emp…
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Part-time
associate degree
Paid Vacation, Competitive Total Compensation, Group Health and Benefits Plans, Medical Insurance, Dental Insurance, Prescription Medication
Posted 36d ago
~29 hrs/week
Responsibilities
Provide front-line customer service, registration assistance, and general information to members and prospective members. Handle administrative tasks, process memberships, and conduct personal financial assistance interviews.
Requirements
Preferably holds post-secondary education in Marketing or Office Administration with 1-3 years of experience in customer service and sales. Must possess strong computer skills and the ability to work a flexible schedule including mornings, evenings, and weekends.
Full job description
Hourly Rate: $19.25 per hour
Position Grade: Grade 2
Department: Health, Fitness, Aquatics & Residence
Location: Laurier Brantford Family YMCA, 100 Water St. S, Brantford, Ontario
Work Hours: 29 hours (Part Time)
Employment Type: Part Time, Hourly
Deadline to Apply: July 31, 2026
Anticipated Start Date: Immediate
No. of Vacancies: 2
Why You’ll Love Working With Us
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:
Paid Vacation Entitlements that increase with seniority (subject to eligibility)
Competitive total compensation packages
Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
Generous pension plans with employer matching
Free YMCA Health & Fitness Memberships
Professional development opportunities including paid training and access to YMCA education scholarships
Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to eligibility)
Mental Health On Demand (MHOD) Program
Opportunities for career advancement
Position Overview We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.
This Membership Associate provides front-line assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work on a flexible schedule; required shifts include early mornings, evenings, weekends, and some holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.
This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.
What You'll Do:
Play a key role at the information hub of the branch and provide excellence in customer service at a member point of access.
Conduct data entry utilizing Avocado Software.
Conduct personal financial assistance interviews, always exercising sound judgment and confidentiality.
Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.
Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.
Member access responsibilities include the use of Avocado Software and member account interpretation.
What You'll Bring:
Post-secondary education at the college level in Marketing, Office Administration, or related field is preferable.
1-3 years’ experience in a customer service and sales environment.
Computer skills – Word, Excel, Windows, basic internet skills.
Excellent problem-solving skills with sound understanding of mathematics.
Ability to take responsibility and a proven team player.
Excellent interpersonal and communication skills with the ability to represent the Association professionally in interactions with internal stakeholders and/or external communities.
A Major Asset if:
You have worked in non-profit, charity, or public sector organizations.
Avocado experience is preferred, but training is available.
All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.
Organizational Overview As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA HBB connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA HBB works collectively with community partners that share the YMCA HBB's determination in strengthening the foundations of community for all people.
Inclusion, Diversity, Equality and Accessibility The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.
We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.
If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department (PLC) at [email protected].
Ready to Make a Difference? This is your chance to play a critical role in shaping a thriving, inclusive workplace where employees feel supported and empowered. If you’re passionate about people and excited to lead impactful initiatives, we want to hear from you!
A charitable organization that creates spaces to belong and promotes healthy living for people at all stages of life.
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1856
Headquarters
Hamilton, Ontario
LinkedIn followers
4,249
Total funding
$261K
Whether you’re looking to improve your fitness level, find high-quality licensed child care, camp experiences for your children or career opportunities for yourself, the YMCA of Hamilton|Burlington|Brantford is here to help. In fact, these are just of a few of the ways that the YMCA can help make your life easier, healthier and happier.
The YMCA of Hamilton|Burlington|Brantford is a charitable organization that creates spaces to belong and promotes healthy living for people at all stages of life.
Offices: 79 James St S, Hamilton, Ontario L8P, CA · 207 Parkside Dr, Waterdown, Ontario L0R, CA · 356 Rymal Rd E, Hamilton, Ontario, CA · 500 Drury Ln, Burlington, Ontario L7R, CA · 100 Water St, Brantford, Ontario N3T, CA
HealthFitnessAquaticsEmployment ServicesImmigrant ServicesCampsChild CareBefore and After school programsCommunity OutreachYouth Engagement
A charitable organization that creates spaces to belong and promotes healthy living for people at all stages of life.
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1856
Headquarters
Hamilton, Ontario
LinkedIn followers
4,249
Total funding
$261K
Whether you’re looking to improve your fitness level, find high-quality licensed child care, camp experiences for your children or career opportunities for yourself, the YMCA of Hamilton|Burlington|Brantford is here to help. In fact, these are just of a few of the ways that the YMCA can help make your life easier, healthier and happier.
The YMCA of Hamilton|Burlington|Brantford is a charitable organization that creates spaces to belong and promotes healthy living for people at all stages of life.
Offices: 79 James St S, Hamilton, Ontario L8P, CA · 207 Parkside Dr, Waterdown, Ontario L0R, CA · 356 Rymal Rd E, Hamilton, Ontario, CA · 500 Drury Ln, Burlington, Ontario L7R, CA · 100 Water St, Brantford, Ontario N3T, CA
HealthFitnessAquaticsEmployment ServicesImmigrant ServicesCampsChild CareBefore and After school programsCommunity OutreachYouth Engagement