Account Specialist
Fort Worth, Texas, United States · Client Services
Come Work for Us!
Join our growing team of professionals dedicated to helping clients simplify and strengthen their marketing efforts. At Xpressdocs, we value exceptional customer service, teamwork, and a commitment to delivering high-quality solutions.
Xpressdocs is seeking an Account Specialist to join our team. In this role, you will serve as a primary point of contact for customers, providing product and service support while ensuring a seamless experience from order placement through final delivery.
The ideal candidate is customer-focused, detail-oriented, and skilled at managing multiple projects in a fast-paced environment.
In this position, you will:
- Anticipate customer needs and build strong, long-term client relationships through exceptional service and communication.
- Partner with clients using a strategic and consultative approach to understand business objectives and deliver effective solutions.
- Manage multiple priorities in a fast-paced, deadline-driven environment while maintaining accuracy and responsiveness.
- Work independently and take initiative to ensure timely completion of daily responsibilities and project deliverables.
- Clearly document, organize, and communicate client requirements, expectations, and project updates.
- Successfully manage projects, service levels, and customer commitments from initiation through completion.
- Recommend project scope, objectives, tasks, and execution strategies to achieve desired outcomes.
- Demonstrate comprehensive product knowledge and effectively communicate value-added features and benefits.
- Identify opportunities for account growth and communicate recommendations to Account Management teams.
- Proactively resolve issues and provide timely communication to customers and internal support teams.
- Deliver user training through webinars, virtual meetings, and other online learning platforms as needed.
- Prepare accurate customer estimates, proposals, and follow-up communications.
- Coordinate with Customer Service, Prepress, Production, Finishing, and Shipping teams to ensure seamless order execution.
- Monitor production workflows and provide customers with updates to ensure on-time delivery and customer satisfaction.
You’ll thrive in this role if you have:
- A minimum of 3 years of customer service experience in a similar environment.
- A minimum of 3 years of experience in the print industry.
- A detail-oriented mindset with strong organizational skills and a self-motivated approach to work.
- Excellent organizational and follow-up skills with the ability to manage multiple projects and priorities simultaneously.
- Strong verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
- Experience and knowledge of marketing and sales processes.
- The ability to successfully manage customer expectations while balancing production schedules and delivery commitments.
- A proactive, customer-focused approach to problem-solving and issue resolution.
- Proficiency in operating computers, telephones, and standard office technology.
- The ability to work effectively in an office environment, including remaining seated at a workstation for up to 80% of the workday.
- The ability to stand and walk for up to 20% of the workday and move throughout all company departments, including production areas.
- The ability to work comfortably in a traditional office setting, including enclosed workspaces or cubicles.
What we offer:
An environment that prioritizes balance between work and family. Our comprehensive benefits package and workplace opportunities include:
- Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do.
- Enjoy our modern, secure and centrally located office in Fort Worth
- Flexible work from home options
- Onsite coffee bar and wellness rooms
- Medical, dental, vision, disability, and life insurance
- 401K with company matching
- Paid holidays, vacation, and personal time
- Tuition Reimbursement
- Employee awards program
- A dedicated social platform for peer, work anniversary and birthday recognition
Who we are:
A Marketing/Print/Technology company with more than 20 years of experience helping some of today’s top companies simplify and strengthen their marketing. We provide cutting-edge but accessible marketing technology, produce high-quality marketing materials, and create world-class customer experiences. We take our solutions seriously, but we don’t take ourselves seriously.
To learn more about what we do and who we serve, visit www.xpressdocs.com.
Xpressdocs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.