Ocoee, Florida, United States · Hybrid
$18/hr–$19/hr
Company Description Full‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills. Westgate Resorts is the largest p…
Skills: Bilingual Spanish, Customer Service, Document Management, Call Handling, Data Entry
Ocoee, Florida, United States · On-site
Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S.…
Skills: Governing Documents Management, Public Offering Statement (POS) Filings, Deed Research, Regulatory Compliance, Legal Research
Branson, Missouri, United States · On-site
Company Description Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create…
Skills: Customer Service, Communication, Organization, Attention To Detail, HotSOS
Ocoee, Florida, United States · On-site
$18/hr–$19/hr
Company Description $18 / hour About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably ex…
Skills: Guest Service, Emergency Response, Surveillance Monitoring, Incident Reporting, Access Control
Branson, Missouri, United States · On-site
$26k–$42k/yr
Company Description Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create…
Skills: Sales Techniques, Customer Service, Tour Guiding, Pitching, Business Correspondence
Kissimmee, Florida, United States · On-site
Company Description Pay Rate: $17/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredib…
Skills: Pool Operation, Water Chemistry Testing, Chemical Handling, Pool Filter Cleaning, Plumbing Repair
Kissimmee, Florida, United States · On-site
Company Description $15 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible opport…
Skills: Customer Service, Attention To Detail, Communication Skills, Time Management, Physical Stamina
Kissimmee, Florida, United States · On-site
Company Description $19 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible opport…
Skills: Leadership, Staff Supervision, Quality Inspection, Customer Service, Training and Development
Kissimmee, Florida, United States · On-site
Company Description $10.98 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible opp…
Skills: Bartending, Customer Service, Beverage Knowledge, Menu Knowledge, Safety And Sanitation
River Ranch, Florida, United States · On-site
Company Description $10.98 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate River Ranch Resort & Rodeo provides you with the unique opportuni…
Skills: Food And Beverage Service, Guest Relations, Order Taking, Menu Knowledge, Communication Skills
Kissimmee, Florida, United States · On-site
$18/hr–$20/hr
Company Description $18 - $20 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible …
Skills: Leadership, Team Training, Employee Scheduling, Guest Satisfaction, Sales Growth
Kissimmee, Florida, United States · On-site
Company Description $15 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible opport…
Skills: Floor Cleaning, Carpet Cleaning, Stripping and Waxing Floors, Equipment Maintenance, Teamwork
River Ranch, Florida, United States · On-site
Company Description $20 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate River Ranch Resort & Rodeo provides you with the unique opportunity …
Skills: Inventory Management, Receiving, Stocking, FIFO Procedures, Physical Inventory
Kissimmee, Florida, United States · On-site
Company Description $17 / hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Westgate Vacation Villas & Town Center Resort offers you an incredible opport…
Skills: Room Cleaning, Attention To Detail, Time Management, Teamwork, Hospitality Service
Gatlinburg, Tennessee, United States · On-site
$60k–$65k/yr
Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with…
Skills: Staff Supervision, Employee Training, Scheduling, Guest Relations, Facility Maintenance
Branson, Missouri, United States · On-site
$18/hr–$20/hr
Company Description Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create…
Skills: Customer Service, Office Administration, Clerical Assistance, Data Compilation, Phone Etiquette
Gatlinburg, Tennessee, United States · On-site
Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with…
Skills: Administrative Support, Marketing Coordination, Contract Negotiation, Inventory Management, Data Compilation
Gatlinburg, Tennessee, United States · On-site
$15/hr–$16/hr
Company Description Gift Room Clerk – Gatlinburg, TN | Full‑Time | $15.50 - $16.50 per hour (depending on experience) About Westgate Smoky Mountain Resort & Spa: Adjacent to Great Smoky Mountains National Park, the most-…
Skills: Cash Handling, Point of Sale (POS) Systems, Customer Service, Auditing, Word Processing
Myrtle Beach, South Carolina, United States · On-site
Company Description Starting Pay $17.00 per hour - plus enjoy Daily Pay, giving you access to your earnings when you need them! Discover Westgate Myrtle Beach Oceanfront Resort, a beautiful, full-service resort overlooki…
Skills: Grounds Maintenance, Waste Management, Equipment Operation, Trash Compactor Operation, Litter Removal
Myrtle Beach, South Carolina, United States · On-site
Company Description Starting Pay $20.00 per hour - plus enjoy Daily Pay, giving you access to your earnings when you need them! Discover Westgate Myrtle Beach Oceanfront Resort, a beautiful, full-service resort overlooki…
Skills: Pool Maintenance, Chemical Balancing, Plumbing Repair, Electrical Troubleshooting, HVAC Maintenance
Ocoee, Florida, United States • Hybrid
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Handle inbound calls from owners to resolve document-related inquiries and verify ownership paperwork for accuracy. Update internal systems and coordinate with internal departments to ensure compliant and timely document processing.
Requires fluency in Spanish and English with at least 2 years of experience in customer service, banking, or document management. Must be proficient in Microsoft Office and Adobe Acrobat with strong attention to detail.
Full‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.
Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.
In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.
Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast‑paced environment. Bilingual Spanish candidates excel in this position due to high Spanish‑speaking call volume. If you are organized, customer‑focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Make vacations your work.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic. Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs. Our Mission: We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime. Social Responsibility: We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount. Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
Make vacations your work.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic. Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs. Our Mission: We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime. Social Responsibility: We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount. Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
