Meridian, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Active Listening, Verbal Communication, Customer Service, Conflict Resolution, Attention To Detail
Meridian, Idaho, United States · On-site
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in …
Skills: Engine Troubleshooting, Hydraulic Systems Maintenance, Electrical Circuit Repair, HVAC Servicing, Powertrain Repair
Meridian, Idaho, United States · On-site
This position is responsible to facilitate outstanding customer service by building hydraulic and industrial hose assemblies in a fast paced, customer service driven business. This individual must have the ability to pri…
Skills: Hose Assembly, Customer Service, Forklift Operation, Inventory Management, Mechanical Aptitude
Meridian, Idaho, United States · On-site
ESSENTIAL FUNCTIONS: Provides support to Sales Representatives with quoting, programs, and pricing. Coordinates pre-deliveries as well as make ready needs as defined by the Sales Representative. Works closely with the Pa…
Skills: Sales Coordination, Quoting, Pipeline Management, CRM Software, Microsoft Office
Meridian, Idaho, United States · On-site
ESSENTIAL FUNCTIONS: Troubleshoots, inspects, and operates power systems products with limited to no assistance. Asks for occasional assistance from Power Systems Field Technician in failure analysis and diagnosing probl…
Skills: Troubleshooting, Failure Analysis, Power Systems Maintenance, Component Assembly, Technical Reporting
Meridian, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Customer Service, Inventory Management, Problem Solving, Teamwork, Forklift Operation
Meridian, Idaho, United States · On-site
$52k–$106k/yr
ESSENTIAL FUNCTIONS: Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair. Uses troubleshooting methods to repair and diagno…
Skills: Customer Service, Troubleshooting, Machine Repair, Diagnostic Testing, Caterpillar Systems
Nez Perce County, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Equipment maintenance, Engine troubleshooting, Powertrain repair, Hydraulic systems, Electrical systems
Meridian, Idaho, United States · On-site
WHAT YOU’LL DO The HR Coordinator serves as the administrative support to Western States’ HR, Talent Acquisition, and Safety teams ensuring compliance, efficiency, and adherence to established processes. This…
Skills: HRIS, Applicant Tracking System, Docusign, Microsoft Office, Adobe
Umatilla County, Oregon, United States · On-site
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCE…
Skills: CDL Class A, Equipment Delivery, DOT Regulations, Load Securing, Customer Service
Umatilla County, Oregon, United States · On-site
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCE…
Skills: Heavy Equipment Repair, Team Leadership, Troubleshooting, P&L Management, Customer Service
Umatilla County, Oregon, United States · On-site
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in …
Skills: Customer Service, Rental Software, Microsoft Office, Negotiation, Scheduling
Umatilla County, Oregon, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Diagnosis, Maintenance, Repair, Engine Repair, Undercarriage Repair
Spokane Valley, Washington, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Forklift Operation, Material Handling, Order Fulfillment, Inventory Counting, Basic Math
Pocatello, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Diagnosis, Troubleshooting, Failure Analysis, Engine Repair, Powertrain Repair
Meridian, Idaho, United States · On-site
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCE…
Skills: Heavy Equipment Repair, Hydraulic Systems, Engine Diagnostics, Power Train Experience, Troubleshooting
Boise, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Customer Service, Communication, Planning, Organization, Problem Solving
Boise, Idaho, United States · On-site
JOB SUMMARY: This position is responsible for receiving, inspecting, and cleaning equipment for the Cat Rental Store. This role also requires organization and storage of equipment and attachments in a neat and orderly ma…
Skills: Customer Service, Equipment Inspection, Organization, Communication, Safety Advocacy
Meridian, Idaho, United States · On-site
WHAT YOU’LL DO This position supports the technical aspects of difficult, unusual, recurring, or complex machine and engine issues by assisting Service, Product Support, Sales, Rental, Parts, and customers through …
Skills: Advanced Troubleshooting, Root Cause Analysis, Technical Communication, Equipment Diagnostics, Hydraulic Systems
Bonneville County, Idaho, United States · On-site
ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive…
Skills: Engine Troubleshooting, Hydraulic Systems Maintenance, Electrical Circuit Repair, HVAC Servicing, Powertrain Repair
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Acts as the primary point of contact for customers and internal partners to provide empathetic, solution-oriented support. Responsible for validating customer data, identifying sales leads, and documenting interactions to support business growth.
Requires a high school diploma or GED and proficiency in Microsoft Office. Preferred candidates have 0-2 years of customer service or call-center experience and must be able to lift 35lbs.
Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:
Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:
CARE. LEARN. PREVENT - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.
The Customer Care Advisor, I provides best in class customer care by acting as a point of contact for Western States Equipment customers and internal partners. This role supports high-demand overflow calls and dedicated customer support needs by delivering empathetic and solution-oriented service aligned to Western States’ Care Commitment. Each interaction is an opportunity to validate and enrich customer information in alignment with the WSE Customer Data Standard, helping enable more effective sales, service, and marketing outreach. The Customer Care Advisor I also identifies basic prospect and lead indicators and ensures accurate documentation and routing to support customer satisfaction, retention, sales growth, and digital engagement.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Building our communities for a better tomorrow.
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington. Winner of numerous national honors, we achieved Caterpillar’s Gold Level Dealer Excellence multiple times. Stability, financial strength, fast response to market needs and a focus on customer support have made Western States Cat a nationally respected company. Our roots began in the 1930’s as Western Equipment, selling machinery, tools and general supplies to contractors in the Northwest and Intermountain regions. In 1956, Western Equipment became the authorized Caterpillar dealer for southern Idaho and eastern Wyoming. Growth came rapidly, and in 1985 Western Equipment combined with a sister dealership covering northern Idaho and eastern Washington to form a single company. The new name, Western States Equipment Company, more accurately described the growing service territory. Western States Equipment has a proud history of acquisition and growth. What began as four service branches has grown into a much larger, award-winning organization. The company now covers an area over 191,000 miles with 17 general line and truck engine branches, and 15 Cat® Rental Stores.
Offices: 500 E. Overland Road, Meridian, ID 83642, US · 10780 N Highway 95, Hayden, ID 83835, US · 3500 Highway 93 S, Kalispell, MT 59901, US · 2100 Frontier Loop, Pasco, WA 99301, US · 1200 Foote Dr, Idaho Falls, ID 83402, US
Building our communities for a better tomorrow.
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington. Winner of numerous national honors, we achieved Caterpillar’s Gold Level Dealer Excellence multiple times. Stability, financial strength, fast response to market needs and a focus on customer support have made Western States Cat a nationally respected company. Our roots began in the 1930’s as Western Equipment, selling machinery, tools and general supplies to contractors in the Northwest and Intermountain regions. In 1956, Western Equipment became the authorized Caterpillar dealer for southern Idaho and eastern Wyoming. Growth came rapidly, and in 1985 Western Equipment combined with a sister dealership covering northern Idaho and eastern Washington to form a single company. The new name, Western States Equipment Company, more accurately described the growing service territory. Western States Equipment has a proud history of acquisition and growth. What began as four service branches has grown into a much larger, award-winning organization. The company now covers an area over 191,000 miles with 17 general line and truck engine branches, and 15 Cat® Rental Stores.
Offices: 500 E. Overland Road, Meridian, ID 83642, US · 10780 N Highway 95, Hayden, ID 83835, US · 3500 Highway 93 S, Kalispell, MT 59901, US · 2100 Frontier Loop, Pasco, WA 99301, US · 1200 Foote Dr, Idaho Falls, ID 83402, US
