Gallipolis, Ohio, United States · On-site
Summary: Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational e…
Skills: Leadership, Customer Service, Operational Reporting, Cash Management, Staff Coaching
Brimfield, Illinois, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Account Management
Paden City, West Virginia, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with acc…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Sales Referrals, Microsoft Outlook 365
Carnegie, Pennsylvania, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing …
Skills: Customer Service, Sales, Account Transactions, Relationship Building, Cash Handling
Youngstown, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with acc…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Sales Referrals, Microsoft Outlook 365
North Canton, Ohio, United States · On-site
SUMMARY: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent custome…
Skills: Customer Service, Business Development, Relationship Building, Cross-selling, Consumer Lending
Clarksburg, West Virginia, United States · On-site
SUMMARY: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent custome…
Skills: Customer Service, Business Development, Relationship Building, Cross-selling, Consumer Lending
Wellsburg, West Virginia, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with acc…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Sales Referrals, Microsoft Outlook 365
Findlay, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Account Management
Findlay, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with acc…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Sales Referrals, Microsoft Outlook 365
Dayton, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Account Management
Bowie, Maryland, United States · On-site
$70k–$75k/yr
SUMMARY: Responsible for completion of all duties related to the Employee Experience Center of Excellence (COE). Will provide resolution for employee relations issues. Develops performance improvement plans. Assists with…
Skills: Employee Relations, Performance Improvement Plans, Talent Review, Workforce Planning, Employee Engagement
Fox Chapel, Pennsylvania, United States · On-site
SUMMARY: Responsible for completion of all duties related to the Employee Experience Center of Excellence (COE). Will provide resolution for employee relations issues. Develops performance improvement plans. Assists with…
Skills: Employee Relations, Performance Improvement Plans, Talent Review, Workforce Planning, Employee Engagement
Delphos, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Account Management
Jackson, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Cross-selling
Wheeling, West Virginia, United States · On-site
SUMMARY: Responsible for completion of all duties related to the Talent Acquisition Center of Excellence (COE). Completes all steps in the hiring and interviewing process to obtain high level talent. Manages the pre-hire…
Skills: Talent Acquisition, Interviewing, Candidate Sourcing, Onboarding, Employer Branding
Medina, Ohio, United States · On-site
SUMMARY: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent custome…
Skills: Customer Service, Business Development, Relationship Building, Cross-selling, Consumer Lending
Bardstown, Kentucky, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with acc…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Sales Referrals, Microsoft Outlook 365
Bowie, Maryland, United States · On-site
SUMMARY: The Operations Coordinator is responsible for assisting teams within operations to identify, plan and complete projects. Additionally, the Operations Coordinator must be highly proficient in Microsoft Excel, Wor…
Skills: Microsoft Excel, Microsoft Word, Project Planning, Process Documentation, SOX Control
Medina, Ohio, United States · On-site
Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing e…
Skills: Customer Service, Sales, Cash Handling, Relationship Building, Account Management
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Lead the Customer Service Representative team by providing coaching, training, and operational oversight to ensure excellent service. Perform standard CSR duties while managing cash levels, operational reports, and escalated customer issues.
Requires a high school diploma and at least six months of CSR experience, with leadership experience preferred. Must be proficient in Microsoft Outlook and capable of adhering to strict banking regulations and compliance standards.
Summary:
Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.
Essential Functions:
Excellent Customer Service
Identify Referral Opportunity
Leadership of CSR Line
Operational Control and Reporting
Essential Duties and Responsibilities:
Personally, models the standards of the Bank's Mission, Vision, and Pledge.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.
Assists in and completes reports related to Operations as assigned by Banking Center Management.
Develops knowledge of the Bank's products and services.
Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
Primary contact for customer issues and complex customer's needs related to CSR function.
Ensures security and dual control procedures as assigned by the Bank are met at all times.
Communicates pertinent information to the CSR staff in a timely manner.
Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
SUPERVISORY RESPONSIBILITIES
Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.
Charged with assigning and directing work, assists with coaching, training, and evaluating performance.
Addresses complaints and resolves issues relating to the CSR line.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
High school diploma required.
Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc. (NASDAQ: WSBC) and its subsidiaries build lasting prosperity through relationships and solutions that empower our customers for success in their financial journeys. Customers across our nine-state footprint choose WesBanco for the comprehensive range and personalized delivery of our retail and commercial banking solutions, as well as trust, brokerage, wealth management and insurance services, all designed to advance their financial goals. Through the strength of our teams, we leverage large bank capabilities and local focus to help make every community we serve a better place for people and businesses to thrive.
Offices: 1 Bank Plaza, Wheeling, West Virginia 26003, US
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc. (NASDAQ: WSBC) and its subsidiaries build lasting prosperity through relationships and solutions that empower our customers for success in their financial journeys. Customers across our nine-state footprint choose WesBanco for the comprehensive range and personalized delivery of our retail and commercial banking solutions, as well as trust, brokerage, wealth management and insurance services, all designed to advance their financial goals. Through the strength of our teams, we leverage large bank capabilities and local focus to help make every community we serve a better place for people and businesses to thrive.
Offices: 1 Bank Plaza, Wheeling, West Virginia 26003, US
