Direct Care Coach PRN – Women’s Residential Program

Why Join Wellspring Living?

Wellspring Living is an Atlanta-based Christian, faith-centered nonprofit committed to disrupting the cycle of human trafficking through the pillars of housing, healing, and education. We provide safe housing, trauma-informed care, educational opportunities, and life-changing support that empower survivors to heal, grow, and build thriving, independent futures.  

At Wellspring Living, you'll join a mission-driven team that believes every survivor deserves safety, healing, and the opportunity to thrive. We invest in our employees through meaningful work, collaborative leadership, professional growth, and a culture rooted in compassion, excellence, and faith.

If you're ready to lead with purpose, inspire others, and make a lasting impact in the lives of survivors, we'd love to hear from you.

Position Details

• Position: Direct Care Coach- PRN

• Employment Type: PRN / Per Diem; Hourly Non-Exempt

• Department: Women’s Residential Program

• Reports To: Assistant Program Director

• Location: Duluth, GA

Schedule

• PRN / As-Needed Schedule: Flexible shift coverage based on organizational needs and shift coverage agreements (including evenings, weekends, overnights, and holiday coverage).

• General: Participation in mandatory direct care trainings, staff meetings, and shift handoffs as needed.

About the Role

The Direct Care Coach is responsible for the daily care, supervision, and life skills coaching of participants within the Women’s Residential Program. Operating in close collaboration with therapeutic, educational, and program leadership, this role creates a safe, restorative, and trauma-informed living environment.

This position plays a direct role in participant growth by modeling healthy boundaries, facilitating daily schedules, teaching independent living skills, and ensuring shift safety and compliance. It is an ideal opportunity for a compassionate, detail-oriented caregiver or human services professional passionate about direct participant support and trauma recovery.

Key Responsibilities

Program Service Delivery & Daily Operations

• Oversee and facilitate the daily program schedule, morning routines, wake-ups, and participant activities.

• Actively model and apply a strength-based approach in all participant and team interactions.

• Collaborate with program leadership to support individualized participant growth, support, and development plans.

• Safely transport participants to appointments, activities, and off-site meetings using organization vehicles; assist with routine vehicle upkeep.

• Conduct and document hourly house checks during sleeping hours and specific room checks for participants requiring elevated support.

• Lead participant enrichment activities, life skills groups, and psycho-educational groups during assigned shifts based on participant needs.

• Facilitate proper medication oversight, document medication administration, and administer random drug screens according to program protocols.

• Teach and guide participants in daily living skills, including personal hygiene, laundry, cooking, and household cleanliness.

• Maintain complete and timely shift logs, room check sheets, balanced living tracking sheets, and Electronic Health Record (EHR) entries.

Safety, Trauma-Informed Care & Culture

• Ensure facility security by participating in safety drills, environmental safety checks, and crisis de-escalation.

• Provide care that is culturally competent and trauma-informed, serving all participants without regard to race, gender, sexuality, ethnicity, or spiritual beliefs.

• Develop intentional, healthy connections with participants while modeling professional boundaries and mission-driven characteristics.

• Provide crisis intervention, immediate safety checks, and emotional support as needed.

• Attend all mandatory staff meetings, direct care trainings, and professional development opportunities.

Qualifications

Required

• High school diploma or GED required (Associate’s or Bachelor’s degree in Social Work, Psychology, Human Services, or a related field preferred).

• Minimum of 1 year of direct care support experience in a residential setting or working with vulnerable populations.

• Valid Georgia Driver’s License with a clean Motor Vehicle Record (MVR) and ongoing clearance to transport participants in organization vehicles.

• Proficiency with Microsoft Office, email systems, and general computer skills; ability to learn Electronic Health Record (EHR) software.

• Current CPR and First Aid certifications (or ability to complete within the first year of employment).

• Documentation of at least two professional references and one personal reference attesting to suitability for working with vulnerable populations.

What Makes You Successful

We're looking for a Direct Care Coach who demonstrates:

• Focus on participant strengths, empowerment, and growth.

• Use of objective judgment, critical thinking, and initiative during crises or complex situations.

• Efficient management of shift documentation and participant needs across multiple priorities.

• Ability to build strong relationships across staff, participants, volunteers, and partners through clear communication.

• Strict maintenance of confidentiality for sensitive participant information.

Employment Requirements

Employment is contingent upon successfully completing all required pre-employment screenings and maintaining compliance throughout employment, including:

• Criminal background check determination as required by state law.

• Drug screening.

• Motor Vehicle Record (MVR) check.

• Verification of professional and personal references.

Physical & Working Conditions

• Ability to lift and move objects up to 25 pounds occasionally.

• Ability to stand, walk, climb stairs, and perform household tasks for extended periods.

• Ability to sit at a computer and complete digital documentation for extended periods.

• Moderate local travel for participant transportation, errands, and training meetings.

Core Values

Creating SPACE At Wellspring Living, we are committed to fostering an inclusive and supportive environment. Our core values, encapsulated in the acronym SPACE, guide our actions and interactions: 

• Servant Leadership: We lead with authenticity, humility, and a focus on serving others.

• Power of Community: We believe in the strength of collaboration and recognize that we cannot succeed alone. 

• Appreciation for the Individual: We honor diverse experiences, perspectives, and strengths, nurturing an inclusive atmosphere.

• Compelled By Faith: Our Christian faith inspires us to offer compassion and respect, creating a restorative environment.

• Excellence in Care: We are dedicated to providing exceptional care and support that fosters growth and improvement for all involved.