Greater London, England, United Kingdom · Hybrid
Permanent - 37.5 hours per week - Hybrid, 2 days on-site per week - Circa £39,167 We are looking for an Income Customer Service Officer to join our Income Customer Service team. Key role responsibilities: Manage leasehol…
Skills: Debt Recovery, Housing Law, Leasehold Management, Court Presentation, Communication Skills
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Manage leasehold and rent accounts to recover housing-related debts and negotiate repayment agreements with residents. Prepare and submit possession cases to the County Court and attend hearings to carry out evictions.
Requires knowledge of housing law, regulatory frameworks for debt recovery, and experience with the court system. Strong written and verbal communication skills are essential.
We are looking for an Income Customer Service Officer to join our Income Customer Service team.
Key role responsibilities:
Manage leasehold and Rent accounts and other housing related debts on a regular basis in line with Wandle's policies and procedures, in order to identify cases that require action.
Negotiate repayment agreements with residents/leaseholders and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocal for Rent Possessions.
Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, someties outside of normal working hours.
Prepare and submit cases to the County Court for Possession hearings and attend court hearings and carry out evictions due to rent/service charge arrears.
Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
Work with the Homeownership, Housing and Legal teams to resolve complex cases.
What we are looking for:
Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials.
Knowledge of leasehold charges (service charges, ground rent)
Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery.
Strong communication skills, both written and verbal.
For more information on the role, please see attached Role Profile alongside our Benefits flyer.
Please access our Recruitment Pack (Home - Recruitment Pack) for more information on what it is like to work for Wandle and how our hiring process works.
Closing date: 16th July 2026 11:55pm
Shortlisting: 17th July 2026
Interviews: WC 20th July 2026 (Subject to change)
Please note that we are unable to sponsor Visa's and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.
Wandle Housing Association - We support people, across south London, who need a home.
Wandle was formed in 1967, originally founded as the Merton Housing Trust, by a group of local people who were concerned about homelessness. Over 50 years on, we have grown into an organisation with over 7,500 homes across 9 south London boroughs. Our role as a landlord goes way beyond bricks and mortar. Providing a safe, modern, high quality home for a person or family who truly needs it is just the start. We believe that to really help people in housing need, we need to support thriving communities. Our community investment projects are helping residents to achieve their goals. Our projects have been created and managed inhouse and are delivered by third party sector organisations based in communities where we operate in. Our activity covers six core themes: Neighbourhoods, Volunteering, Young People, Training, Getting Online and Employment. We have recently launched our new Corporate Strategy, which continues to focus on our core purpose and vision - supporting people across south London who need a home, providing homes to be proud of, and services residents can trust. The strategy was launched in April 2025 and within the next three years we want to continue to deliver the Right Homes, the Right Services and the Right Support for our residents. In delivering this strategy between 2025- 2028, we set a firm foundation for future years. Our head office is in London Blackfriars, and we continue to build a genuine team ethos, excellent training and career development opportunities, and the chance to be part of an ambitious, service-focused organisation making a big impact in south London.
Offices: 230 Blackfriars Road, London, England SE1 8NW, GB
Wandle Housing Association - We support people, across south London, who need a home.
Wandle was formed in 1967, originally founded as the Merton Housing Trust, by a group of local people who were concerned about homelessness. Over 50 years on, we have grown into an organisation with over 7,500 homes across 9 south London boroughs. Our role as a landlord goes way beyond bricks and mortar. Providing a safe, modern, high quality home for a person or family who truly needs it is just the start. We believe that to really help people in housing need, we need to support thriving communities. Our community investment projects are helping residents to achieve their goals. Our projects have been created and managed inhouse and are delivered by third party sector organisations based in communities where we operate in. Our activity covers six core themes: Neighbourhoods, Volunteering, Young People, Training, Getting Online and Employment. We have recently launched our new Corporate Strategy, which continues to focus on our core purpose and vision - supporting people across south London who need a home, providing homes to be proud of, and services residents can trust. The strategy was launched in April 2025 and within the next three years we want to continue to deliver the Right Homes, the Right Services and the Right Support for our residents. In delivering this strategy between 2025- 2028, we set a firm foundation for future years. Our head office is in London Blackfriars, and we continue to build a genuine team ethos, excellent training and career development opportunities, and the chance to be part of an ambitious, service-focused organisation making a big impact in south London.
Offices: 230 Blackfriars Road, London, England SE1 8NW, GB
