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Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, Flexible spending account, Health spending account, Short term disability
Posted 11h ago
~40 hrs/week
Responsibilities
The Career Coach provides comprehensive workforce development and case management services to help participants achieve long-term employment and self-sufficiency. Responsibilities include career planning, job placement, employer engagement, and maintaining compliance with grant requirements and documentation standards.
Requirements
A bachelor's degree in human services, social work, or a related field is preferred, though equivalent experience may be considered. Candidates should have at least one year of experience in workforce development, case management, or a related field.
Full job description
POSITION TITLE: Career Coach
LOCATION: Knoxville, TN
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: Workforce Reintegration Program
REPORTS TO: Senior Program Manager
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a nonprofit organization serving four states, dedicated to creating positive change through a ministry of service. We support families, veterans, and seniors with housing, provide care for individuals with developmental disabilities, promote restorative justice, and offer free HIV testing and education.
Since 1896, our mission has been carried forward by passionate, purpose-driven professionals. At VOA, we value flexibility, teamwork, and a supportive culture where employees can grow and
make a real impact.
About the Role
The Career Coach provides comprehensive workforce development and case management services to individuals participating in the VOA Work Program. This position is responsible for guiding participants through every stage of the employment process, from career planning to job placement, retention, and career advancement. Career Coaches work closely with employers, community partners, and internal staff to ensure participants receive the support and resources necessary to achieve long-term employment and self-sufficiency.
This position requires a compassionate, participant-centered approach while maintaining compliance with grant requirements, documentation standards, and organizational policies.
What You’ll Need
Education
Bachelor's degree in human services, Social Work, Business, Education, Workforce Development, Counseling, or a related field preferred.
Equivalent education and experience may be considered.
Experience
Minimum one year of experience in workforce development, employment services, case management, vocational rehabilitation, behavioral health, recovery support, or related field preferred.
Experience working with individuals facing barriers to employment preferred.
Experience providing case management or career coaching preferred.
Essential Duties and Responsibilities
Participant Recruitment & Enrollment
Conduct outreach activities to recruit eligible participants.
Develop individualized employment and service plans.
Explain program expectations, participant responsibilities, and available services.
Career Development & Employment Services
Provide individualized career coaching and employment counseling.
Assist participants with career exploration and pathway planning.
Help participants establish short-term and long-term employment goals.
Conduct resume revisions.
Assist with employment applications.
Conduct mock interviews and interview preparation.
Teach job search strategies and networking techniques.
Assist participants with digital literacy and online employment resources.
Assist participants in overcoming barriers to successful completion.
Supportive Services
Assess participant needs and coordinate supportive services including:
Transportation assistance
Interview clothing
Work attire
Work tools and equipment
Hygiene products
Identification assistance
Childcare referrals
Housing referrals
Utility assistance referrals
Food resources
Community resource referrals
Document all supportive services provided according to program requirements.
Employer Engagement
Develop relationships with local employers.
Identify employment opportunities.
Match participants with available positions.
Coordinate interviews.
Advocate before employment is obtained and follow up with employers after placement.
Promote the benefits of hiring program participants.
Maintain positive employer relationships.
Job Placement & Retention
Assist participants in obtaining competitive employment.
Verify employment placements.
Conduct regular employment retention follow-up.
Address workplace concerns that may impact job retention.
Provide coaching to support career advancement.
Maintain contact with participants throughout required follow-up periods.
Case Management
Maintain regular contact with assigned participants.
Monitor progress toward employment goals.
Update employment plans as needed.
Coordinate services with community partners.
Advocate for participants when appropriate.
Maintain professional boundaries and confidentiality.
Documentation & Compliance
Complete case notes within required organizational timelines.
Maintain complete and accurate participant files.
Enter participant information into required databases.
Track participant outcomes and performance measures.
Ensure documentation complies with grant requirements and VOA policies.
Maintain confidentiality in accordance with HIPAA and agency standards.
Community Partnerships
Develop and maintain partnerships with: Employers
Community agencies
Government agencies
Workforce partners
Represent VOA professionally within the community.
Team Responsibilities
Participate in staff meetings and trainings.
Collaborate with Workforce Development Specialists and leadership.
Share employment leads and community resources.
Support team initiatives and program goals.
Participate in quality assurance activities.
Assist with special projects and outreach events.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
We fight opioid abuse, vet & family homelessness, unfair senior housing & advocate for people with dev. disabilities.
Industry
Non-profit Organizations
Company size
501-1,000 employees
Founded
1896
Headquarters
Louisville, KY
LinkedIn followers
3,293
Total funding
$2M
Volunteers of America Mid-States creates positive change in the lives of individuals and communities through a ministry of service.
Offices: 570 South 4th Street, Suite 100, Louisville, KY 40202, US · 564 S 4th St, Louisville, Kentucky 40202, US · 1436 S Shelby St, Louisville, Kentucky 40217, US · 1432 S 2nd St, Louisville, Kentucky 40208, US · 933 Goss Ave, Louisville, Kentucky 40217, US
Homeless and housing servicesAddiction RecoveryDevelopmental disability servicesVeterans servicesand HIV servicesService IndustryNon ProfitSocial Impact
We fight opioid abuse, vet & family homelessness, unfair senior housing & advocate for people with dev. disabilities.
Industry
Non-profit Organizations
Company size
501-1,000 employees
Founded
1896
Headquarters
Louisville, KY
LinkedIn followers
3,293
Total funding
$2M
Volunteers of America Mid-States creates positive change in the lives of individuals and communities through a ministry of service.
Offices: 570 South 4th Street, Suite 100, Louisville, KY 40202, US · 564 S 4th St, Louisville, Kentucky 40202, US · 1436 S Shelby St, Louisville, Kentucky 40217, US · 1432 S 2nd St, Louisville, Kentucky 40208, US · 933 Goss Ave, Louisville, Kentucky 40217, US
Homeless and housing servicesAddiction RecoveryDevelopmental disability servicesVeterans servicesand HIV servicesService IndustryNon ProfitSocial Impact