Jobs at Volantsoft Inc (Now Hiring) — 4 open

AWS Connect Developer - Remote

United States · Remote Solely

Senior+

Job Title: AWS Connect Developer Location: 100% Remote Duration: Long Term Project Position Description: We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integr…

Skills: AWS Connect, Node.js, Zoho CRM, Salesforce, ServiceNow

QA Tester W Dynamics 365 & Azure Devops - Seattle/WA - Hybrid

Seattle, Washington, United States · Hybrid

Senior

Role: QA Tester W Dynamics 365 & Azure Devops Years of Experience: 5+ years Location: Seattle, WA (Hybrid) locals only Need 5 Years Experience Contractor will be responsible for manual testing within the project. 1. Crea…

Skills: Manual testing, Dynamics 365, Azure DevOps, Test case creation, Defect management

IT Systems Analyst III

Lawrenceville, Georgia, United States · On-site

Senior

Role: IT Systems Analyst III Years of Experience: 5+ years Location: Atlanta, GA (Onsite) Job Description: End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organ…

Skills: Desktop Support, Hardware Diagnostics, Software Configuration, Requirements Gathering, Business Process Analysis

Sr Enterprise Reporting Lead - Remote

United States · Remote Solely

Senior+

Role: Sr. Enterprise Reporting Lead Years of Experience: 12+ years Location: Remote Job Description: Purpose Lead Enterprise Reporting Foundation engagements by bridging business, data, and technology. Own project delive…

Skills: Business Process Discovery, Workshop Facilitation, Requirements Gathering, KPI Definition, Executive Communication

AWS Connect Developer - Remote

United States • Remote Solely

Senior+

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Full-time
Posted 14d ago
~40 hrs/week
Remote in United States

Responsibilities

Design, configure, and optimize Amazon Connect contact flows while developing Node.js-based Lambda functions for backend services. Manage integrations between Amazon Connect and various CRM platforms to enable bi-directional data synchronization and automated workflows.

Requirements

Requires over 10 years of software development experience with at least 5 years specifically in Amazon Connect development. Candidates must possess strong Node.js skills and proven experience integrating contact center solutions with CRM platforms like Zoho or Salesforce.

Full job description

Job Title: AWS Connect Developer

Location: 100% Remote

Duration: Long Term Project

Position Description:

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.

Key Responsibilities

Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Required Qualifications

10+ years of software development experience, including 5+ years in Amazon Connect development.
Strong Node.js development skills (backend services, APIs, integrations).
Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
Solid understanding of IAM security, role-based access, and compliance requirements.

Preferred Skills

Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
Background in contact center technologies such as Avaya, Genesys, or Twilio.

Mohith AT volantsoft DOT com

This is a remote position.

Related keywords

AWS ConnectNode.jsZoho CRMSalesforceServiceNowZendeskLambdaKinesisDynamoDBAthenaS3Amazon LexAmazon PollyAmazon TranscribeAmazon ComprehendREST API

About Volantsoft Inc

LinkedIn Visit site

Building nex-gen apps..

Industry: IT Services and IT Consulting
Company size: 11-50 employees
Founded: 2012
Headquarters: Irving, Texas
LinkedIn followers: 1,493

Volantsoft is leading Software Development and services company. We provide technical expertise across various technology platforms to clients of various domains.

Offices: 1303 W Walnut Hill Ln, Irving, Texas, US

Data SciencesArtificial IntelligenceApplication DevelopmentBig DataCloud ImplementationCRMAEMETLand AWSInformation Technology

View all jobs at Volantsoft Inc

About Volantsoft Inc

LinkedIn Visit site

Building nex-gen apps..

Industry: IT Services and IT Consulting
Company size: 11-50 employees
Founded: 2012
Headquarters: Irving, Texas
LinkedIn followers: 1,493

Volantsoft is leading Software Development and services company. We provide technical expertise across various technology platforms to clients of various domains.

Offices: 1303 W Walnut Hill Ln, Irving, Texas, US

Data SciencesArtificial IntelligenceApplication DevelopmentBig DataCloud ImplementationCRMAEMETLand AWSInformation Technology

View all jobs at Volantsoft Inc

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