Abu Dhabi, Abu Dhabi, United Arab Emirates · On-site
Contact Centre Operator UAEN-Talent Pool Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, del…
Skills: Customer Service, Call Handling, Email Management, Data Entry, CAFM Systems
Adelaide, South Australia, Australia · On-site
Serco is a place where you can grow Your impact makes meaningful difference, and we are committed to supporting your professional and personal goals. You will have access to flexible benefits designed to support your wel…
Skills: Nursing Care, Clinical Expertise, Primary Health, Acute Care, Communication Skills
Warrington, England, United Kingdom · On-site
$28k–$34k/yr
Maintenance Operative AASC – Blackburn Full time – 37.5 hours per week. Salary – £27,500 - £33,500 depending on experience & skills, plus Serco benefits. Full UK driving licence must be held. Vehicle and tools provided. …
Skills: Joinery, Plumbing, Painting, Decorating, Maintenance
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Customer Experience Agent UAE National- Talent Pool Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory s…
Skills: Customer Service, Conflict Resolution, Wayfinding, Problem Solving, Communication
Warrington, England, United Kingdom · On-site
$28k–$34k/yr
Maintenance Operative AASC – Blackburn Full time – 37.5 hours per week. Salary – £27,500 - £33,500 depending on experience & skills, plus Serco benefits. Full UK driving licence must be held. Vehicle and tools provided. …
Skills: Joinery, Fitting, Plumbing, Painting & Decorating, Reactive Maintenance
Sheriffhales, England, United Kingdom · On-site
Location: Lilleshall Sports Centre, Shropshire, TF10 9AT Salary: Up to £12.71 per hour plus excellent benefits Schedule: 20 hours per week. Various shifts available between Monday and Sunday, shifts - 06.00 - 11.00. 10.0…
Skills: Cleaning, Hygiene Standards, Attention To Detail, Independent Working, Time Management
South Australia, Australia · On-site
Region – Registered Nurse – Edinburgh Health Centre – Fixed Term - Part Time Edinburgh, SA Are you a passionate nurse looking to make a meaningful impact in a unique primary healthcare setting? We’re seeking Registered N…
Skills: Primary Healthcare, Health Assessments, Vaccinations, Patient Monitoring, Acute Care
Sheriffhales, England, United Kingdom · On-site
Catering Assistant Location: Lilleshall National Sports Centre, TF10 9AT Salary: Paying up to £12.71 per hour depending on experience, plus excellent benefits Schedule: Part time 22.5 hours per week typically 06:30am – 9…
Skills: Customer service, Food preparation, Food safety, Hygiene standards, Communication skills
Williamtown, New South Wales, Australia · On-site
Are you a dedicated Enrolled Nurse looking to make a meaningful impact in a unique primary healthcare setting? We’re looking for an Endorsed Enrolled Nurse who is keen to join a multidisciplinary team and support the del…
Skills: Nursing, Patient assessment, Medication administration, Clinical governance, Infection control
Shropshire, England, United Kingdom · On-site
Location: Oswestry Leisure Centre, Shrewsbury Road, Oswestry, Shropshire, SY11 4QB Working hours: Full or Part Time hours upto 37 hours per week, between Monday to Sunday Salary: Hourly rates between £8.05 and £12.79 + e…
Skills: Swimming instruction, Customer service, Safety monitoring, Lesson planning, Communication
Shrewsbury, England, United Kingdom · On-site
$13/hr–$16/hr
Location: Quarry Swimming & Fitness Centre, Priory Road, Shrewsbury, Shropshire, SY1 1RU Working hours: Casual, Various hours available between Monday to Sunday Salary: £13 to £16.98 per hour depending on experience + ex…
Skills: Lifeguarding, Customer service, Swimming, Safety monitoring, Pool maintenance
Reid, Australian Capital Territory, Australia · On-site
Region – Enrolled Nurse – ACT Health Centre - Fulltime ACT Base, Canberra, ACT Healthcare Are you a dedicated Enrolled Nurse looking to make a meaningful impact in a unique primary healthcare setting? We’re looking for a…
Skills: Nursing care, Patient assessment, Medication administration, Clinical governance, Infection control
Shrewsbury, England, United Kingdom · On-site
$13/hr–$16/hr
Location: Quarry Swimming & Fitness Centre, Priory Road, Shrewsbury, Shropshire, SY1 1RU Working hours: Casual, Various hours available between Monday to Sunday Salary: £13 to £16.98 per hour depending on experience + ex…
Skills: Lifeguarding, Customer service, Swimming, Safety monitoring, Pool maintenance
East Staffordshire, England, United Kingdom · On-site
Location: HMP Dovegate, Staffordshire, ST14 8XR Salary: £33,262 Schedule: Full-time, 40 hours per week, Monday -Friday 8am -4.30pm, flexibility to meet the needs of the business. Ready to impact a better future? As a Pri…
Skills: Offender management, Case management, Risk assessment, Report writing, Communication skills
Pucklechurch, England, United Kingdom · On-site
Serco: HMP Ashfield, BS16 9QJ Permanent, Full Time (Participation in the Facilities Management out of hours call-out rota required) £43,000 per annum + excellent benefits Ready to impact a better future? As a Deputy FM M…
Skills: Facilities management, Maintenance planning, Team leadership, Electrical systems, HVAC
Coventry, England, United Kingdom · On-site
Housing Officer AASC Coventry Full time, 40 hours per week. Monday – Sunday on a rota basis including nights and weekends Salary: £29,250.00, plus Serco Benefits. You are required to have a valid UK driving licence for t…
Skills: Communication skills, Interpersonal skills, IT literacy, Conflict management, Organisational skills
New South Wales, Australia · On-site
Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. You’ll also have access to flexible benefits designed to support your…
Skills: Marine engineering, Vessel operations, Fuel transfer management, Maintenance planning, Safety compliance
Cambridge, England, United Kingdom · Hybrid
$85k–$95k/yr
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Operational leadership, Facilities management, Budget management, Strategic planning, Stakeholder management
Darmstadt, Hesse, Germany · Hybrid
Über Serco Services GmbH Die Serco Services GmbH ist Teil der internationalen Serco Group plc und ein etablierter Anbieter von Engineering-, technischen und Management-Dienstleistungen in Deutschland. Mit Sitz in Darmsta…
Skills: Financial data preparation, Invoicing, Customer service, Office management, MS Office 365
Huntingdonshire, England, United Kingdom · Hybrid
$55k–$60k/yr
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Facilities management, Estate management, Maintenance operations, Statutory compliance, Budget management
Abu Dhabi, Abu Dhabi, United Arab Emirates • On-site
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Respond to helpdesk requests via phone, email, and radio while monitoring building operations. Record system anomalies in the CAFM system to ensure timely remedial repairs and preventive maintenance.
Requires at least two years of office experience with strong keyboard and customer handling skills. Fluency in Arabic and English is essential, and a degree in business administration is preferred.
Contact Centre Operator UAEN-Talent Pool
Impact a better future
We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for a Contact Centre Operator to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance. You are expected to deliver client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.
This is a great opportunity to join our team and provide world class customer service in one of our airport contracts. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.
Key Accountabilities
Specific Requirements
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
