Interview, hire, train, support, and develop all Telecare team members. Supervise all day-to-day Telecare activities to ensure the most timely patient care is delivered with all VITAS patients and families. Supervise Tel…
Skills: Team leadership, Supervision, Customer service, Call center management, Hospice services
Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews in…
Skills: Nursing management, Patient care coordination, Interdisciplinary team leadership, Patient advocacy, Clinical supervision
Develop departmental goals, construct strategies and plans, direct implementation, monitor and assess results maintaining accountability for revenue generation and cost containment. Recruit and manage training curriculum…
Skills: Sales leadership, Market development, Strategic planning, Team management, Hospice care knowledge
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team management, Patient care coordination, Interdisciplinary team supervision, Patient advocacy, Clinical documentation
QUALIFICATIONS Qualified candidates must have the following: Minimum of two years office experience: Excellent organizational and communication skills required Ability to work with confidential matters Moderate typing sk…
The schedules we currently need coverage for are: 3:00 p.m. – 12:00 a.m. | Sunday through Thursday 3:00 p.m. – 12:00 a.m. | Tuesday through Saturday 12:00 a.m. – 9:00 a.m. | Sunday through Thursday 12:00 a.m. – 9:00 a.m.…
Skills: Hospice care, End-of-life care, Patient assessment, Care coordination, Interdisciplinary teamwork
Salary Range: $41 - $45/ Hour WHO WE ARE We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nat…
Skills: Psychosocial assessment, Hospice care, End-of-life care, Counseling, Casework
Why Hospice? Why VITAS? Have you ever considered hospice as a clinical specialty—one that blends clinical expertise with deep human connection? Just like cardiology or pediatrics, hospice is a specialty rooted in skill, …
Skills: Registered nurse, Hospice care, End-of-life care, Patient admission, Interdisciplinary teamwork
All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. Process new referrals in the …
Skills: Medical terminology, Customer service, Scheduling, Data entry, Communication
Why VITAS Healthcare and What Do We Offer? VITAS Healthcare is the nation’s leading provider of end-of-life care. We provide our employees with opportunities for professional growth and advancement, along with competitiv…
Skills: Palliative care, Registered nurse, Patient assessment, Care coordination, Patient education
Why VITAS Healthcare and What Do We Offer? VITAS Healthcare is the nation’s leading provider of end-of-life care. We provide our employees with opportunities for professional growth and advancement, along with competitiv…
Skills: Palliative care, Registered nurse, Patient assessment, Care coordination, Patient education
This position exists to (1) oversee the local functioning of corporate operational systems; (2) develop and expand the revenue performance and business potential of the hospice; (3) responsible for the patient and family…
Skills: Operational management, Business development, Revenue growth, Patient services, Family services
WHO WE ARE At VITAS Healthcare, we’ve been the nation’s leading end-of-life care provider for more than 45 years. We’re not just a hospice company—we’re a mission-driven movement built on compassion, support, and growth …
Skills: Consultative sales, Hospice services, Medical professional education, Customer needs assessment, End of life care solutions
WHO WE ARE We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-cla…
Skills: Hospice care, Medical care, Patient treatment, Interdisciplinary team collaboration, Clinical education
The medical director of VITAS fulfills two primary functions, each of which is expected to consume approximately one half of the time and work effort of the position: The medical director has overall responsibility for m…
Skills: Hospice care, End-of-life care, Medical leadership, Clinical management, Professionalism
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team leadership, Patient care coordination, Staff supervision, Hospice care, Patient advocacy
Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews in…
Skills: Team leadership, Staff supervision, Patient care coordination, Interdisciplinary team management, Patient advocacy
Saint Petersburg, Florida, United States · On-site
Mid level
WHO WE ARE At VITAS Healthcare, we’ve been the nation’s leading end-of-life care provider for more than 45 years. We’re not just a hospice company—we’re a mission-driven movement built on compassion, support, and growth …
Skills: Consultative sales, Hospice services, Medical professional education, Customer needs assessment, End of life care solutions
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team leadership, Patient care coordination, Staff supervision, Performance evaluation, Patient advocacy
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team management, Patient care coordination, Supervision, Interdisciplinary team leadership, Patient advocacy
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Full-time
Competitive compensation, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Team Lead provides supervision to Telecare nurses and patient care coordinators within a call center environment. They ensure the delivery of hospice services to patients and families during alternate hours.
Requirements
The role requires professional and customer service supervisory experience in a healthcare or call center setting. Candidates must demonstrate strong leadership, collaboration, and a commitment to hospice mission standards.
Full job description
Interview, hire, train, support, and develop all Telecare team members.
Supervise all day-to-day Telecare activities to ensure the most timely patient care is delivered with all VITAS patients and families.
Supervise Telecare teams adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.
Continuously monitor all day-to-day activities taking place within the Care Connection Center.
Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives.
Support all strategies, plans, and implementations as directed by Senior Leadership.
Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record.
Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded.
Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare.
Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded.
Proactively identify operational efficiency and customer service enhancement opportunities.
Work directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals.
Respond to complaints in a timely manner and maintain quality improvement documentation.
Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical staff, system operations, business plan development and implementation, human resource policy, and staff development/retention.
Reviews Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
Collaborates with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy management on all clinical and customer service enhancement opportunities.
Responsible for on-call management team duties, as scheduled.
QUALIFICATIONS
Two or more years of related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred.
Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
Expert in the delivery and monitoring of customer interactions.
A solid track record of managing customer service complaints
Experienced in leading, supervising, and supporting customer service agents
Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
Superior ability to effectively communicate at all levels both verbally and in writing
Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
Proven track record for supporting teams that are proactive in driving process improvement.
Must be highly organized and able to manage multiple responsibilities.
Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
EDUCATION
Completion of high school or basic education equivalency required. Bachelor’s degree preferred.
SPECIAL INSTRUCTIONS TO CANDIDATES
EOE/AA M/F/D/V
VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.
Benefits Include:
- Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance - Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
VITAS® Healthcare, the nation's leading provider of end-of-life care since 1978.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1978
Headquarters
Miramar, Florida
LinkedIn followers
91,718
VITAS Healthcare is the nation’s leading provider of end-of-life care, guided by a mission to deliver compassionate, personalized support that honors every life and every moment. Our vision is to be the trusted leader in care, offering empathetic, innovative, patient and family centered services that help individuals navigate life’s journey with dignity, comfort and peace.
A career at VITAS means joining nearly 12,000 professionals who bring purpose, expertise and heart to their work every day. Our teams care for patients and families during meaningful moments, supported by a culture that values empathy, collaboration, and professional growth. VITAS was named a 2025 Top Workplace in Healthcare, reflecting our commitment to creating an environment where people feel supported, respected and inspired to grow.
We take care of each other the same way we care for our patients. Team members receive mentoring, resources and flexibility that allow them to do what is right at the bedside. You will be trusted as an expert in your field and valued for the impact you make. At VITAS, your work strengthens a mission that honors life, supports families and brings comfort when it matters most.
If you are driven by purpose and motivated by compassion, you will find a meaningful career here. Join a team that believes every moment matters, and every role contributes to the care we provide.
Offices: 3046 Corporate Way, Miramar, Florida 33025, US
Hospice Care and Palliative CareHospitalHealth Care
VITAS® Healthcare, the nation's leading provider of end-of-life care since 1978.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1978
Headquarters
Miramar, Florida
LinkedIn followers
91,718
VITAS Healthcare is the nation’s leading provider of end-of-life care, guided by a mission to deliver compassionate, personalized support that honors every life and every moment. Our vision is to be the trusted leader in care, offering empathetic, innovative, patient and family centered services that help individuals navigate life’s journey with dignity, comfort and peace.
A career at VITAS means joining nearly 12,000 professionals who bring purpose, expertise and heart to their work every day. Our teams care for patients and families during meaningful moments, supported by a culture that values empathy, collaboration, and professional growth. VITAS was named a 2025 Top Workplace in Healthcare, reflecting our commitment to creating an environment where people feel supported, respected and inspired to grow.
We take care of each other the same way we care for our patients. Team members receive mentoring, resources and flexibility that allow them to do what is right at the bedside. You will be trusted as an expert in your field and valued for the impact you make. At VITAS, your work strengthens a mission that honors life, supports families and brings comfort when it matters most.
If you are driven by purpose and motivated by compassion, you will find a meaningful career here. Join a team that believes every moment matters, and every role contributes to the care we provide.
Offices: 3046 Corporate Way, Miramar, Florida 33025, US
Hospice Care and Palliative CareHospitalHealth Care