Delft, South Holland, Netherlands · Hybrid
Do you enjoy training and supporting customers to succeed with software solutions, while combining relationship building, customer success, and pre-sales activities? Then you might be the addition to our Team we are look…
Skills: Customer Success, Solution Engineering, Pre-sales, Technical Consulting, CAE Simulation
Delft, South Holland, Netherlands • Hybrid
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Act as the primary link between customers and software solutions to ensure successful adoption and integration into workflows. Responsibilities include onboarding, technical training, pre-sales support, and identifying growth opportunities within the Korean market.
Requires a Master's degree in Engineering or Physics and at least 5 years of experience in customer-facing technical roles. Fluency in both English and Korean is mandatory, along with a willingness to travel frequently between Korea and Europe.
Do you enjoy training and supporting customers to succeed with software solutions, while combining relationship building, customer success, and pre-sales activities? Then you might be the addition to our Team we are looking for!
At VIBES we are developing software and technology to reduce sound and vibrations in products like (electric) vehicles, HVAC systems, and wind turbines. This has a big impact on the ability of manufacturers to reduce costs and time-to-market, while improving product quality. With the VIBES-method, we predict vibrations with the help of test- and simulation-based models. With our unique software our customers like Hyundai, BMW, Volvo and ASML acquire high-quality results in an efficient way. It allows them to work flexibly and intuitively. Next to that, VIBES is active in scientific research and development, for which we are internationally recognized.
In addition to that focus on technological innovation, VIBES mainly consists of an enthusiastic and close-knit multicultural team. You want to be part of our team because we make the right software to solve real engineering challenges!
As a Customer Success / Solution Engineer, you are the link between our customers and our software solutions. You help customers successfully adopt and integrate VIBES solutions into their workflows and ensure they realize maximum value. The role combines customer success, onboarding, training, pre-sales support and relationship building in new and existing industries.
You onboard, guide and continuously train customers in using the software, clarify workflows, and support adoption challenges. You explain technical concepts in a simple and accessible way, including for non-technical stakeholders and primarily in Korean.
A key part of your role is building and maintaining strong customer relationships. You actively contribute to expanding the VIBES network and identifying opportunities for additional value and growth. You are a trusted, approachable contact with a strong human touch.
You support customers via e-mail, phone, and onsite visits, including frequent travel and work in different environments, requiring resilience and persistence. You also gather customer insights and translate them into improvements and opportunities.
You contribute to software demos and support Sales and Account Management by identifying up- and cross-selling opportunities.
You also contribute to developing/improving training materials, e-learning modules, and knowledge sharing initiatives for both internal and external users.
This is a highly independent role. The Customer Success / Solution Engineer in Korea operates largely as a “one-person presence” in the region, while the rest of the team is based in Europe. Day-to-day collaboration therefore happens mainly remotely, requiring strong ownership, self-structuring, and the ability to work autonomously while staying closely aligned with the European team.
Despite the distance, you are fully part of a collaborative international team. We work across borders, but most collaboration takes place remotely rather than in a shared office environment.
Your working setup will be flexible and hybrid in nature: primarily working from customer sites, from home, or from flexible office spaces as needed. A fixed office location is not required.
A team full of positive VIBES and we can’t wait for you to add yours!
Good VIBES have high priority: fun, flexibility and personal growth are key at VIBES.
We support initiative, ownership, and knowledge sharing in developing our products.
Our culture is non-hierarchical, based on freedom and responsibility.
A laptop, 30 holidays, a yearly study budget and a competitive salary.
Master's degree in Engineering (e.g. mechanical engineering) or physics, preferably with specialization in CAE Simulation;
You are a mid-level to senior professional with at least 5+ years of experience in customer-facing roles such as customer success, technical consulting, or pre-sales.
Strong English and Korean language skills are a MUST.
You are either based in Korea and willing to spend the first 2–3 months in Europe for onboarding and team integration, or currently based in Europe and willing to relocate to Korea on short notice (within 3–6 months).
You have strong soft skills and excel at building relationships and trust with customers. You are proactive, persistent, and comfortable working in travel-heavy, international environments.
You are flexible with working hours and able to align with international collaboration (10:00–19:00 local time at least 4 days per week).
You are willing to travel regularly, including multiple trips to Europe per year, and spend significant time at our customer’s research centre in Namyang.
It’s a big plus if you already have experience with living abroad for a while.
Experience with software integration, customer support, or technical consulting is an advantage. Experience with Python or MATLAB is beneficial.
Interested?
Do you think you can be a good match and a brilliant addition to our team? Click the 'Apply now' button and send us your CV & motivation Letter. We would like to emphasize that we truly value a sincere motivation to become part of VIBES and therefore only proceed with applicants that provide us with one.
Improving the design of sound & vibrations in high-tech engineering
We love innovation in dynamics! We make software to reduce sound and vibrations, mostly in (electrical) vehicles. With our technology, we predict these noises even before the vehicle has been built, so you don’t have to build a prototype over and over again. We make models based on tests, which can be combined with simulations, enabling hybrid design strategies. A modular NVH process ensures that vibration problems can be solved up-front, instead of in the late and expensive phase of troubleshooting. We are engineers at heart, so we value developing software that really answers to the workflow of engineers. Also we provide relevant training and support to clients, in order to empower engineers with new ways of doing dynamic analysis and pushing the innovation of product development.
Offices: Burgwal 8a, Delft, South Holland 2611 GJ, NL · Löwengrube 12, Munich, Bavaria 80333, DE
Improving the design of sound & vibrations in high-tech engineering
We love innovation in dynamics! We make software to reduce sound and vibrations, mostly in (electrical) vehicles. With our technology, we predict these noises even before the vehicle has been built, so you don’t have to build a prototype over and over again. We make models based on tests, which can be combined with simulations, enabling hybrid design strategies. A modular NVH process ensures that vibration problems can be solved up-front, instead of in the late and expensive phase of troubleshooting. We are engineers at heart, so we value developing software that really answers to the workflow of engineers. Also we provide relevant training and support to clients, in order to empower engineers with new ways of doing dynamic analysis and pushing the innovation of product development.
Offices: Burgwal 8a, Delft, South Holland 2611 GJ, NL · Löwengrube 12, Munich, Bavaria 80333, DE
