Toronto, Ontario, Canada · Remote OK
$50k–$60k/yr
We’re a remote-first team, but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada. ___ About VGen Human-made art for people who love the internet (❌ NO AI / NFTs) Through…
Skills: Customer Support, Conflict Resolution, Written Communication, Verbal Communication, Content Moderation
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The role involves managing user support tickets via Zendesk and mediating disputes between artists and clients. Additionally, the associate will handle content moderation and review applications for artist verification and onboarding.
Candidates need over one year of experience in customer-facing roles and strong conflict resolution skills. Ability to distinguish between AI and human-made art and a familiarity with digital art content are essential.
Human-made art for people who love the internet (❌ NO AI / NFTs)
Through our no-AI digital art marketplace, we help 150,000+ freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from.
Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and creators.
💚 Our site (7M monthly visits) → VGen.co
🐦 Twitter / X (141K) → X.com/_VGen_
💖 IG (165K) → Instagram.com/vgen.co
👾 Discord (149K) → Discord.gg/VGenCommunity
Join us on our mission to create an art-powered digital world where human creativity thrives!
As a member of our community operations team, working closely with our Community Operations Manager, you’ll play an integral role in helping our community thrive on VGen. Your role will be multifaceted and include a mix of the following core responsibilities on a rotating basis:
User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform
Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients
Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports
Artist Verifications: Reviewing artist verification applications to promote qualified artists
Weekly Applications: Assess applications to onboard new artists onto the platform
You will be a key member of our small team that is dedicated to empowering and protecting human creativity!
1+ year of experience in customer support or a similar customer-facing role
Strong conflict resolution skills and the ability to practice objective empathy
Excellent written and verbal communication skills
The ability to distinguish between AI and human-made art
An eye for digital art / content
Comfortable with high volumes of repetitive tasks
Proactive self-starter who can excel working independently and as part of a hybrid team
Ready to hit the ground running and make an impact in your first week
Open to working on weekends
Enjoy watching anime / VTubers / streamers / internet culture
Artist background and experience offering commission services
Prefer Discord over Slack
Previous experience working in a startup environment
Proficient in multiple languages
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Competitive compensation + benefits
Remote-first position with significant flexibility and autonomy
Optional downtown Toronto office (we're remote-first but come in regularly to claim your desk!)
Quarterly team meetups in Toronto (travel expenses covered if based in Ontario)
Regular team games nights (League lol, Minecraft, Catan, etc)
No BS culture: speak freely, minimal meetings, trust, and transparency
Digital world for internet artists, clients, and friends - no AI / NFTs allowed
Digital world for internet artists, clients, and friends - no AI / NFTs allowed
