Seattle, Washington, United States · On-site
$29/hr–$32/hr
Field Operations Shift Supervisor About Vale Vale is redefining how people experience matcha through our fleet of premium Mobile Matcha Bars. We believe exceptional hospitality, operational excellence, and great people a…
Skills: Leadership, Hospitality, Team development, Operational excellence, Coaching
Seattle, Washington, United States · On-site
$135k–$145k/yr
About Vale Vale is on a mission to make exceptional matcha simple. We believe premium matcha shouldn't require complicated preparation or years of experience to enjoy. Through thoughtfully designed products, beautiful pa…
Skills: Product development, Project management, Food science, Commercialization, Supply chain management
Seattle, Washington, United States · On-site
$35/hr–$40/hr
About Vale Vale is a design-led company building a modern matcha company. We blend automation, robotics, and premium food & beverage to create beautifully crafted matcha experiences through fully automated kiosks, cafes,…
Skills: Equipment maintenance, Facilities maintenance, Troubleshooting, Preventive maintenance, Mechanical aptitude
Seattle, Washington, United States · On-site
$90k–$120k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Team Leadership, Logistics Management, Route Coordination, Personnel Scheduling, Operational Oversight
Seattle, Washington, United States · On-site
$195k–$205k/yr
Director of Logistics & Operations Manager About Vale At Vale, our mission is to Make Magic by bringing the real benefits of matcha to one billion people. We're building the world's most advanced matcha company through p…
Skills: Logistics management, Operations management, Supply chain management, Inventory management, Procurement
Seattle, Washington, United States · On-site
$125k–$135k/yr
Director of Logistics & Operations Manager About Vale At Vale, our mission is to Make Magic by bringing the real benefits of matcha to one billion people. We're building the world's most advanced matcha company through p…
Skills: Supply Chain Management, Logistics Operations, ERP Implementation, Inventory Management, International Sourcing
Seattle, Washington, United States · On-site
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Leadership, Analytical Skills, Communication, Project Management, Cross-functional Collaboration
Seattle, Washington, United States · On-site
$130k–$200k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Product Roadmap, Product Discovery, Product Delivery, Product Requirements, Acceptance Criteria
Seattle, Washington, United States · On-site
$55k–$70k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Interview Scheduling, Candidate Experience, ATS Management, Calendar Management, Communication
Seattle, Washington, United States · On-site
$95k–$145k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Mechanical Design, 3D Modeling, 2D Drawing, CAD, Tolerance Analysis
Seattle, Washington, United States · On-site
$155k–$195k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Procurement Strategy, Strategic Sourcing, Supplier Management, Contract Negotiation, Category Management
Seattle, Washington, United States · On-site
$135k–$165k/yr
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Commercial Real Estate, Site Selection, Business Development, Sales Development, Relationship Building
Seattle, Washington, United States · On-site
About Vale At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Sea…
Skills: Leadership, Analytical Skills, Communication, Project Management, Cross-functional Collaboration
Seattle, Washington, United States · On-site
$21/hr–$27/hr
About Vale Vale is a design-led company building the future of autonomous retail. We blend automation, robotics, and premium food & beverage to create beautifully crafted matcha experiences through fully automated kiosks…
Skills: Delivery Driving, Field Service, Equipment Setup, Vehicle Inspection, Logistics Support
Seattle, Washington, United States · On-site
$21/hr–$34/hr
At Vale, our goal is to make magic and bring the real benefits of match to everyone. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. As a Matcha Ambassador, you are m…
Skills: Hospitality, Customer Service, Matcha Preparation, Attention To Detail, Teamwork
Seattle, Washington, United States · On-site
$21/hr–$30/hr
At Vale, our goal is to make magic and bring the real benefits of match to everyone. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. As a Matcharista and Barista, you…
Skills: Beverage Preparation, Customer Service, Hospitality, Attention To Detail, Teamwork
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The Field Operations Shift Supervisor leads daily operations across mobile matcha bars, ensuring high standards of hospitality and operational excellence. This role is responsible for coaching team members, managing shift execution, and serving as the primary point of escalation during active hours.
Candidates must have leadership experience in hospitality, food service, or retail, along with strong communication and organizational skills. The role requires a valid driver's license, reliable transportation, and the physical ability to stand for extended periods and lift up to 40 pounds.
Vale is redefining how people experience matcha through our fleet of premium Mobile Matcha Bars. We believe exceptional hospitality, operational excellence, and great people are the foundation of our success. As we continue to expand, we are looking for a hands-on leader who can take ownership of daily field execution, develop our Matcha Ambassadors, and ensure every Vale Matcha Bar (VMB) consistently operates at a high standard.
The Field Operations Shift Supervisor is responsible for leading daily operations across Vale’s Matcha Bars during peak operating hours. This role serves as the primary field leader and first point of escalation during active shifts. You will own hospitality, team development, operational execution, and culture across multiple locations. Working closely with the Field Operations Lead, you will resolve day-to-day issues, coach employees, coordinate staffing, maintain standards, and help ensure operations run smoothly without requiring constant senior leadership involvement.
This position is designed to support Vale during our busiest operating periods which requires flexibility, as scheduled hours will vary based on weekly bar activations and business needs.
You will own the guest experience across Vale’s Mobile Matcha Bars through conducting regular hospitality and operational spot checks; coaching Matcha Ambassadors on guest engagement, professionalism, drink quality, speed of service, and cleanliness.
You will own the day-to-day coaching, development, and support of our Matcha Ambassadors.
You will own smooth and consistent operations during active shifts.
You will own the tone, accountability, and energy of the team during the shifts you support.
We are looking for someone who takes ownership, develops people, and remains calm in a fast-moving environment.
Strong candidates will have:
This is an opportunity to take meaningful ownership in a growing company and directly influence the guest experience, team culture, and operational success of our Mobile Matcha Bars. You will work closely with the Field Operations Lead and help build the standards, systems, and future leaders that support Vale’s continued expansion.
Modern matcha, made accessible. Cafés, carts, and a self-serve matcha bar in Pioneer Square.
Vale is a modern matcha company based in Pioneer Square, Seattle. We were built on a simple conviction: exceptional matcha should be accessible to everyone. Vale sources the finest tencha and matcha from established Japanese growers and holds every glass to the Cascadia Matcha Standard — leaf-first, cold-drawn, naturally sweetened, precision-milled, and finished with modern froth. That standard comes to life across our whole ecosystem: cafés, mobile matcha bars, self-serve automated technology, at-home products, and wholesale partnerships. Whether it's matcha on tap or a shake at your kitchen counter, the goal is the same: fresh, consistent, and genuinely good, every time. We're assembling roboticists, engineers, food scientists, designers, baristas, and community builders — different skills, one thing in common: a love of matcha. Together, we're building a new generation of matcha. Come make history with us. Explore open roles and join the Matcha Lovers Club.
Offices: 505 1st Ave S, Seattle, Washington 98104, US
Modern matcha, made accessible. Cafés, carts, and a self-serve matcha bar in Pioneer Square.
Vale is a modern matcha company based in Pioneer Square, Seattle. We were built on a simple conviction: exceptional matcha should be accessible to everyone. Vale sources the finest tencha and matcha from established Japanese growers and holds every glass to the Cascadia Matcha Standard — leaf-first, cold-drawn, naturally sweetened, precision-milled, and finished with modern froth. That standard comes to life across our whole ecosystem: cafés, mobile matcha bars, self-serve automated technology, at-home products, and wholesale partnerships. Whether it's matcha on tap or a shake at your kitchen counter, the goal is the same: fresh, consistent, and genuinely good, every time. We're assembling roboticists, engineers, food scientists, designers, baristas, and community builders — different skills, one thing in common: a love of matcha. Together, we're building a new generation of matcha. Come make history with us. Explore open roles and join the Matcha Lovers Club.
Offices: 505 1st Ave S, Seattle, Washington 98104, US
