Albemarle County, Virginia, United States · On-site
$17/hr–$27/hr
Access Associate At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confiden…
Skills: Customer Service, Patient Scheduling, Insurance Verification, Demographic Data Collection, Cash Handling
Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · Hybrid
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About the Role The Office of the Vice Provost for Academic Outreach at the University of Virginia seeks a Communications Manager to help tell and amplify the story of public service at UVA. This is a unique opportunity t…
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
$104k–$139k/yr
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · Hybrid
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Albemarle County, Virginia, United States · Remote OK
$60k–$65k/yr
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
$16/hr–$23/hr
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Skills: Patient Care, Administrative Support, Basic Nursing Skills, Personal Care, Patient Health Promotion
Albemarle County, Virginia, United States · On-site
$63k–$70k/yr
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Albemarle County, Virginia, United States · On-site
$17/hr–$26/hr
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
$16/hr–$25/hr
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Albemarle County, Virginia, United States · On-site
$15/hr–$18/hr
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Albemarle County, Virginia, United States · On-site
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Albemarle County, Virginia, United States · On-site
$20/hr–$40/hr
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Skills: ICD-10-CM, ICD-10-PCS, Abbreviated Injury Scale, Data Analysis, Medical Coding
Albemarle County, Virginia, United States · On-site
$16/hr–$33/hr
These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for o…
Skills: Insurance Appeals, Medical Billing, Claims Processing, Revenue Cycle Analysis, Financial Counseling
Albemarle County, Virginia, United States • On-site
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Manage the ambulatory patient access experience by coordinating appointments and ensuring accurate registration and insurance verification. Provide high-quality customer service through both in-person and telephone interactions to support clinical care and revenue cycle readiness.
A high school diploma or equivalent is required, with customer service experience preferred. Candidates must be able to handle physical demands including prolonged sitting and lifting up to 50lbs.
Access Associate
At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confident they are in the right place.
In today’s healthcare environment, access is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join an Access community known for professionalism, accountability, and a shared commitment to excellence for patients and families.
The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience, we also offer a $3,500 sign on bonus which requires a 2-year commitment to UVA Health.
The Role:
As an Access Associate within Ambulatory Access Operations, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time.
What you will do day to day (mix of phone and in person support):
Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
Complete visit documentation activities accurately and within expected timeframes.
Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.
What is an average day like?
An average day blends focused task execution with high touch service. You may start by preparing for scheduled visits, then pivot into real-time scheduling, registration updates, and patient questions as clinic needs evolve. Throughout the day, you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit.
Why UVA Health:
UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes a world class academic medical center and a broad statewide network of community hospitals and outpatient clinics. In Charlottesville, the University Medical Center anchors advanced care with a Level I Trauma Center, Level IV NICU, the first NCI‑designated Comprehensive Cancer Center in Virginia, and UVA Health Children’s.
What that means for Access professionals is simple: your role is operationally essential to clinical excellence. Access is where quality, safety, and patient confidence begin.
Why this role matters here:
You support care delivery across a growing ambulatory network where interprofessional teams work together to deliver coordinated outpatient care.
You join a health system guided by a clear mission and vision, emphasizing excellence, innovation, and community impact.
You work within a culture that values a strong patient experience, operational reliability, and collaboration across clinical and administrative partners. https://careers.uvahealth.org/us/en/uva-health-university-medical-center
UVA Health advantages you can feel in your day to day:
Academic medicine environment with high standards and meaningful purpose, where teams “teach, learn, innovate, and advance” care.
System recognized for excellence across service lines, with a track record of awards and recognition across the enterprise.
A supportive employment foundation with a comprehensive benefits package (medical, dental, vision, paid time off, disability coverage, retirement savings plans, and flexible spending accounts).
Education: High School Graduate or Equivalent. Customer service experience preferred.
Experience: Preferred not required.
Licensure: None required.
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
The pay range for this role is $17.50 - $27.85 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region. UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia. Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally. In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth. UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
Offices: 4105 Lewis & Clark Drive, Charlottesville, VA 22911, US
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region. UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia. Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally. In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth. UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
Offices: 4105 Lewis & Clark Drive, Charlottesville, VA 22911, US
