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Full-time
high school, associate degree
Posted 8d ago
~40 hrs/week
Responsibilities
The supervisor provides daily leadership to the clinical laboratory specimen procurement team and ensures adequate staff coverage to meet patient care needs. They are also responsible for monitoring quality assurance initiatives, training new employees, and performing staff evaluations.
Requirements
Candidates must have a high school diploma and at least three years of phlebotomy experience, with an associate degree in laboratory sciences preferred. Strong communication skills, medical terminology knowledge, and prior customer service experience are required.
Full job description
Take your healthcare career to the next level with UPMC Chautauqua as a Supervisor of Phlebotomy!
This position is full-time, flexibility required between first and off shift hours.
Apply today to make a meaningful impact and join our team of life savers!
Purpose: Day to day leadership is provided to the clinical laboratory specimen procurement and client services team in support of the hospitals desire to achieve a high level of customer satisfaction. Provides support to the client services team including the performance of staff duties to cover vacancies in the schedule as needed. Responsible to maintain a staff schedule to provide coverage in all areas of responsibility to meet patient care needs. Assists with the planning, development, and monitoring of quality assurance initiatives to support patient care and safety.
Responsibilities:
Maintains a schedule to provide coverage to meet patient care needs.
Procures appropriate specimens by venipuncture, heelstick and fingerstick following established procedures including proper patient identification procedures. May collect samples other than blood, as required. Specimen collection may be performed at off-site locations, as required.
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Trains and orients new employees and students.
Performs staff performance evaluations and administers corrective action, as required.
Responsible for maintaining and updating specimen procurement policies and procedures.
Demonstrates dependability, reliability, and independent judgment recognizing priorities to accommodate department needs and acceptance of appropriate authority.
Promotes patient safety.
Interacts with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner.
Develops quality initiatives to improve process and provide customer satisfaction. Assists in determining level of customer satisfaction through various metrics.
Accurately registers patient demographic information and laboratory test orders into the information system(s), while ascertaining adequacy of patient information.
Informs technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents.
Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
Adheres to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, compliance and personnel policies.
High school diploma or equivalent.
Associate degree in laboratory sciences preferred.
Three years phlebotomy experience required.
Hospital phlebotomy experience preferred. Medical terminology experience required.
Prior experience in roles emphasizing a customer service focus required. Supervisory experience preferred.
Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred. Proficiency with Microsoft Office applications preferred. Must become skilled in the use of LIS.
Licensure, Certifications, and Clearances: Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
Patient CareHealth Insuranceand International and Commercial ServicesInformation TechnologyDocument ManagementHealth CareHospitalConsultingLegal TechBiotechnology
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
Patient CareHealth Insuranceand International and Commercial ServicesInformation TechnologyDocument ManagementHealth CareHospitalConsultingLegal TechBiotechnology