Worcester, Massachusetts, United States · Hybrid
$20/hr–$29/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Scheduling, Customer Service, Insurance Verification, Demographic Data Entry, Medical Records Management
Marlborough, Massachusetts, United States · On-site
$47/hr–$78/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $47.05 - $78.34 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Nursing process, Patient care, Prioritization, Organizational abilities, Teamwork
Marlborough, Massachusetts, United States · On-site
$47/hr–$78/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $47.05 - $78.34 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Nursing Process, Patient Care, BLS Certification, Communication Skills, Prioritization
Marlborough, Massachusetts, United States · On-site
$20/hr–$31/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.60 - $31.94 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Vital Signs Recording, Phlebotomy, EKG, Point Of Care Testing, Patient Documentation
Barre, Massachusetts, United States · On-site
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $0.00 - $0.00 Please note that the final offer may vary within this range based on a candidate’s ex…
Skills: HVAC Equipment Maintenance, Repair, Preventative Maintenance, Steam Pipe Installation, Thermostat Control
Webster, Massachusetts, United States · On-site
$128k–$161k/yr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Hiring Range: $127,587.20 - $160,763.20 Please note that the final offer may vary within this range based on a candidate’s experience, skills,…
Skills: Psychiatric Nursing, Mental Health Evaluations, Patient Care Case Presentation, Clinical Practice, Interdisciplinary Collaboration
Worcester, Massachusetts, United States · On-site
$87k–$157k/yr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $87,276.80 - $157,081.60 Pleas…
Skills: IVF Procedures, ICSI, Assisted Hatching, Vitrification, Blastocyst Biopsy
Clinton, Massachusetts, United States · On-site
$15/hr–$25/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $25.71 Please not…
Skills: Patient Care, EKG, Phlebotomy, Vital Signs Collection, Infection Control
Marlborough, Massachusetts, United States · On-site
$47/hr–$78/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $47.05 - $78.34 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Assessment, Nursing Process, Care Planning, Discharge Planning, Patient Management
Marlborough, Massachusetts, United States · On-site
$17/hr–$28/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $17.69 - $28.01 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Registration, Customer Service, Insurance Verification, Medical Terminology, Data Entry
Marlborough, Massachusetts, United States · On-site
$47/hr–$78/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $47.05 - $78.34 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Assessment, Nursing Process, Care Planning, Discharge Planning, Patient Management
Worcester, Massachusetts, United States · On-site
$15/hr–$25/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $25.82 Please not…
Skills: Patient Care, Vital Signs Monitoring, EKG Performance, Phlebotomy, Point of Care Testing
Southbridge, Massachusetts, United States · On-site
$15/hr–$25/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $25.71 Please not…
Skills: Patient Care, Vital Signs Monitoring, EKG, Phlebotomy, Point of Care Testing
Worcester, Massachusetts, United States · On-site
$19/hr–$26/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.74 - $26.96 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Care, Vital Signs Monitoring, EKG, Phlebotomy, Point of Care Testing
Southbridge, Massachusetts, United States · On-site
$15/hr–$25/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $25.71 Please not…
Skills: Patient Care, Vital Signs Monitoring, EKG, Phlebotomy, Medical Terminology
Oxford, Massachusetts, United States · On-site
$27/hr–$48/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $27.04 - $48.68 Please not…
Skills: Patient Physical Assessment, Triage, Venipuncture, EKG, Immunizations
Shrewsbury, Massachusetts, United States · On-site
$17/hr–$32/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.43 - $32.94 Please not…
Skills: Vital Signs Recording, EKG, Phlebotomy, Point Of Care Testing, Patient Documentation
Worcester, Massachusetts, United States · On-site
$16/hr–$31/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please not…
Skills: Medical Transcription, Patient Scheduling, Insurance Verification, Medical Billing, Customer Service
Worcester, Massachusetts, United States · On-site
$37/hr–$81/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $37.51 - $81.95 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Assessment, Nursing Process, Care Planning, Discharge Planning, Patient Management
Worcester, Massachusetts, United States · On-site
$52/hr–$57/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $52.50 - $57.50 Please not…
Skills: Patient Assessment, Nursing Process, Discharge Planning, Patient Care Management, Clinical Supervision
Worcester, Massachusetts, United States • Hybrid
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The Patient Access Scheduling Agent manages incoming and outbound calls to schedule appointments across multiple clinics and providers. They are responsible for collecting patient demographics, insurance information, and securing necessary medical records for providers.
A high school diploma is required, while an associate degree in business or healthcare is preferred. Candidates must possess strong English communication skills, with previous healthcare scheduling experience and bilingual abilities being preferred.
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.I. Major Responsibilities:
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma.
Preferred:
1. Associate’s degree in business or healthcare-related field.
Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.
Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
The Relentless Pursuit of Healing
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing. UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of the University of Massachusetts Chan Medical School, with access to the latest technology, research and clinical trials. UMass Memorial Health: Locations in Central Massachusetts Our locations include: • UMass Memorial Medical Center (Worcester) • UMass Memorial Health – HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster) • UMass Memorial Health – Marlborough Hospital (Marlborough) • UMass Memorial Health - Harrington (Southbridge, Webster) • UMass Memorial Health - Milford Regional (Milford) • Community Healthlink (Worcester, Leominster) We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury. UMass Memorial Health Care by the numbers: 2,400 physicians on our active medical staff 3,000 registered nurses 20,000 total employees 1,200 beds in our hospitals
Offices: Worcester, Massachusetts, US
The Relentless Pursuit of Healing
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing. UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of the University of Massachusetts Chan Medical School, with access to the latest technology, research and clinical trials. UMass Memorial Health: Locations in Central Massachusetts Our locations include: • UMass Memorial Medical Center (Worcester) • UMass Memorial Health – HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster) • UMass Memorial Health – Marlborough Hospital (Marlborough) • UMass Memorial Health - Harrington (Southbridge, Webster) • UMass Memorial Health - Milford Regional (Milford) • Community Healthlink (Worcester, Leominster) We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury. UMass Memorial Health Care by the numbers: 2,400 physicians on our active medical staff 3,000 registered nurses 20,000 total employees 1,200 beds in our hospitals
Offices: Worcester, Massachusetts, US
