Hamburg, Germany · Hybrid
Die TUI Cruises GmbH ist einer der führenden Kreuzfahrtanbieter im deutschsprachigen Raum. Das Gemeinschaftsunternehmen der TUI AG und des US-Kreuzfahrtunternehmens Royal Caribbean Cruises Ltd. beschäftigt rund 750 Mitar…
Skills: Customer Service, Complaint Management, Written Communication, Verbal Communication, Conflict Resolution
Bussum, North Holland, Netherlands · On-site
Als Reisadviseur bij TUI maak je klanten blij met een onvergetelijke herinnering. Of het nu gaat om een week Mallorca, een stedentrip naar Londen of een maatwerkreis door Californië; jij regelt alles tot in de puntjes. E…
Skills: Customer Orientation, Sales Skills, Communication, Flexibility, Stress Management
Porto, Portugal · Hybrid
TUI Business: TUI Musement Band: 5 Location(s): Portugal | Matosinhos | 4450-257 | Rua Roberto Ivens N1333, 3º Floor, Room 3.2 | OPO Hours per week: depending on the local regulations Type of contract: Permanent We are s…
Skills: Sales, Client Relationship Management, Business Development, Negotiation, Interpersonal Skills
Hurghada, Red Sea, Egypt · On-site
TUI Business: CFO Band: 4 Location(s): Egypt | Hurghada | 84511 | Airport Road, Red Sea | HRG Hours per week: 40 Type of contract: Permanent As RPA Developer Team Manager, you will lead and mentor a team of RPA Junior De…
Skills: RPA Development, Team Leadership, UiPath, Automation Anywhere, Blue Prism
Porto, Portugal · Hybrid
TUI Business: TUI Musement Band: 5 Location(s): Portugal | Matosinhos | 4450-257 | Rua Roberto Ivens N1333, 3º Floor, Room 3.2 | OPO Hours per week: depending on the local regulations Type of contract: Permanent We are s…
Skills: Business Development, Client Relationship Management, Sales, Negotiation, Market Analysis
Hybrid
Are you ready to bring the mountains to life while playing a key role behind the scenes? Join our Crystal Ski team and support our resort operations by providing essential accounts and administrative expertise that helps…
Skills: Accounts Control, Database Maintenance, Financial Process Implementation, Payment Processing, Invoice Reconciliation
Madrid, Community of Madrid, Spain · Hybrid
We're looking for a strategic leader to manage and develop our hotel portfolio, (own hotels, JB hotels and important 3rd party hotels) with a special focus on TUI Group's hotel assets and optimising their distribution ac…
Skills: Hotel Contracting, Tourism Product Management, Business Development, Strategic Negotiation, Hotel Distribution
Ostend, Flanders, Belgium · On-site
En tant qu’Airport Service Officer, vous serez responsable de la gestion complète du parcours passager à l’aéroport, y compris l’enregistrement des passagers TUI et de leurs bagages, la garantie d’un embarquement sûr et …
Skills: Computer Skills, Interpersonal Communication, Professionalism, Problem Solving, Customer Service
Ostend, Flanders, Belgium · On-site
Ben jij klaar om passagiers een vlotte en aangename reiservaring te bezorgen? Als Airport Service Officer ben je het eerste aanspreekpunt voor onze TUI-reizigers en zorg je ervoor dat hun reis soepel verloopt van check-i…
Skills: Computer Skills, Interpersonal Communication, Professionalism, Problem Solving, Customer Orientation
Rijswijk, South Holland, Netherlands · On-site
Are you looking for a challenging finance internship within the aviation industry? At TUI Airline, you will gain hands-on experience in financial analysis and work on real financial processes within Engineering & Mainten…
Skills: Financial Analysis, Month-end Closing, Financial Forecasting, SAP, AMOS
Rijswijk, South Holland, Netherlands · On-site
Ben jij op zoek naar een uitdagende financiële stage binnen de luchtvaartindustrie? Bij TUI Airline krijg je de kans om hands-on ervaring op te doen in financial analysis en te werken aan échte financiële processen binne…
Skills: Financial Analysis, Financial Controlling, Forecasting, SAP, AMOS
Enschede, Overijssel, Netherlands · On-site
Vind je het leuk om over bestemmingen te schrijven en wil je leren hoe onze hotelpagina’s tot stand komen? Dan is dit je nieuwe stageplek. Bij TUI schrijf en beheer je content die duizenden reizigers inspireert. Je helpt…
Skills: SEO Writing, Content Management, Copywriting, AI Implementation, PIM Systems
Borough of Luton, England, United Kingdom · Hybrid
We’re looking for a Senior HR Reporting & People Analytics Manager to join our Markets + Airline (M+A) People Analytics function, with primary accountability for UK&I and a significant role shaping global HR Reporting & …
Skills: People Analytics, HR Reporting, Tableau, Python, SQL
Cancún, Quintana Roo, Mexico · On-site
We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Mexico. You are responsible for communicating booking updates with our excursion suppliers and destinat…
Skills: Administration, Planning, Organization, Technology Proficiency, Attention To Detail
Wigan, England, United Kingdom · On-site
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Leigh store, we’ll support you to become a destination expert so that you can recommend…
Skills: Customer Service, Sales, Conflict Resolution, Time Management, Collaboration
Middlesbrough, England, United Kingdom · On-site
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Middlesbrough store, we’ll support you to become a destination expert so that you can r…
Skills: Customer Service, Sales, Conflict Resolution, Time Management, Collaboration
Madrid, Community of Madrid, Spain · Hybrid
We're looking for a Senior Growth Lead to drive business expansion and revenue growth across new and existing markets for TUI Spain, Portugal & Americas. You'll play a critical role in identifying, validating, and scalin…
Skills: Growth Strategy, Business Development, Commercial Strategy, Market Entry, Financial Modeling
Madrid, Community of Madrid, Spain · Hybrid
We're looking for a Senior Growth Lead to drive business expansion and revenue growth across new and existing markets for TUI Spain, Portugal & Americas. You'll play a critical role in identifying, validating, and scalin…
Skills: Growth Strategy, Business Development, Commercial Strategy, Market Entry, Financial Modeling
Ostend, Flanders, Belgium · On-site
Locatie: Oostende Contract: Stage Fulltime / Parttime: Fulltime Uren: 39 Ben jij op zoek naar een leerzame marketingstage bij de marktleider in de Belgische en Nederlandse reisbranche? Wil jij meedraaien bij onze campagn…
Skills: Marketing Communication, Branding, Campaign Management, Retail Activation, Creative Thinking
Luton, England, United Kingdom · On-site
Join TUI Group, the world's number one integrated tourism business, where our airline operations span across the UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. As a Base M…
Skills: Aircraft Maintenance, Fault Finding, Technical Compliance, Component Replacement, Airframe Systems
Hamburg, Germany • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage guest feedback and complaints for the Mein Schiff brand, deciding on price reductions and goodwill gestures. Collaborate with internal interfaces, travel agencies, lawyers, and insurance companies to improve service quality.
Requires professional experience in tourism or hospitality with a focus on complaint handling and strong communication skills. Knowledge of package travel law and the cruise industry is highly advantageous.
Die TUI Cruises GmbH ist einer der führenden Kreuzfahrtanbieter im deutschsprachigen Raum. Das Gemeinschaftsunternehmen der TUI AG und des US-Kreuzfahrtunternehmens Royal Caribbean Cruises Ltd. beschäftigt rund 750 Mitarbeitende in Hamburg und Berlin. An Bord der Schiffe werden 136 Positionen direkt von der TUI Cruises GmbH betreut. Für die Marke Mein Schiff® fährt eine Flotte von acht Schiffen. Seit Ende 2020 ist auch die Marke Hapag-Lloyd Cruises mit einer Flotte von aktuell fünf Schiffen Teil der TUI Cruises GmbH. Die Mein Schiff® Flotte bietet zeitgemäße Urlaubsreisen auf See im Premium-Segment (Mein Schiff 1 bis Mein Schiff 7 sowie die Mein Schiff Relax). Hapag-Lloyd Cruises ist im deutschsprachigen Raum die führende Kreuzfahrtmarke im Luxus- und Expeditionsbereich mit einer 130-jährigen Geschichte. (MS EUROPA, MS EUROPA 2 & HANSEATIC nature, HANSEATIC inspiration und HANSEATIC spirit).
TUI Cruises fährt mit einer der modernsten und umwelt- sowie klimafreundlichsten Flotten weltweit. Im Zuge des nachhaltigen Wachstums ist bis 2026 ein weiterer Schiffsneubau geplant.
Die TUI Cruises GmbH sucht zum nächstmöglichen Zeitpunkt, am Standort Hamburg eine/n:
(Junior) Customer Service Manager (Guest Feedback) (all gender) für die Marke Mein Schiff
WAS DICH ERWARTET
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We’re adventure seekers. Smile givers. Impact makers. #LetsTUIit
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers. Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment. At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying. There’s a place for you here.
Offices: Karl-Wiechert Allee 23, Hannover, Lower Saxony 30625, DE · Office Park 4, Schwechat, Lower Austria 1300, AT · Gistelsesteenweg 1, Ostend, 8400, BE · Luchthaven Brussel Nationaal, 40 P Box 1, Zaventem, 1930, BE · 32, Rue Jacques Ibert, Levallois-Perret, Île-de-France 92300, FR
We’re adventure seekers. Smile givers. Impact makers. #LetsTUIit
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers. Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment. At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying. There’s a place for you here.
Offices: Karl-Wiechert Allee 23, Hannover, Lower Saxony 30625, DE · Office Park 4, Schwechat, Lower Austria 1300, AT · Gistelsesteenweg 1, Ostend, 8400, BE · Luchthaven Brussel Nationaal, 40 P Box 1, Zaventem, 1930, BE · 32, Rue Jacques Ibert, Levallois-Perret, Île-de-France 92300, FR
