Tempe, Arizona, United States · On-site
$27/hr–$30/hr
Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for…
Skills: Debt Collection, Bankruptcy Knowledge, Predictive Dialer, Online Collection Systems, Microsoft Word
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Responsible for following up on delinquent accounts and locating members with outdated contact information. The role involves analyzing loans for repossession or legal action and identifying cross-selling opportunities for credit union products.
Requires a high school diploma or GED and at least 2 years of collection experience using online systems and predictive dialers. Candidates must possess strong communication skills and intermediate proficiency in Microsoft Word and Excel.
https://vimeo.com/721196286/593a894041
Summary of Responsibilities:
Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest’s Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union’s products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent.
Qualifications:
Education:
High School diploma or GED
Experience:
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer.
Knowledge and Skills:
Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel.
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
• Provide detailed documentation on the collection system to explain the action taken or the promise made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.
At TruWest® Credit Union, we believe in a little something we like to call the TruDifference. What is the TruDifference, you ask? Briefly, it’s a promise to cultivate a culture of caring for our members, employees and community. To our members, it is seen in our great rates, products and services. Our employees see it in our engagement efforts, incentive programs, fantastic benefits and career growth opportunities. The communities we serve experience the TruDifference through our volunteer work and contributions to local charities. It is what sets us apart from other financial institutions and employers, and it is woven into the fabric of everything that we do. Come join the TruWest family, and discover the TruDifference for yourself! *Insured by NCUA *Equal Housing Lender *NMLS #640299
Offices: 1667 N Priest Dr, Tempe, Arizona 85281, US
At TruWest® Credit Union, we believe in a little something we like to call the TruDifference. What is the TruDifference, you ask? Briefly, it’s a promise to cultivate a culture of caring for our members, employees and community. To our members, it is seen in our great rates, products and services. Our employees see it in our engagement efforts, incentive programs, fantastic benefits and career growth opportunities. The communities we serve experience the TruDifference through our volunteer work and contributions to local charities. It is what sets us apart from other financial institutions and employers, and it is woven into the fabric of everything that we do. Come join the TruWest family, and discover the TruDifference for yourself! *Insured by NCUA *Equal Housing Lender *NMLS #640299
Offices: 1667 N Priest Dr, Tempe, Arizona 85281, US
