London, England, United Kingdom · On-site
Working in partnership to build better businesses. Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we c…
Skills: 1st-line Support, Microsoft 365, Windows 11, Hardware Troubleshooting, Active Directory
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Provide first-line IT service desk support for London-based and remote users, handling incidents and service requests. Assist with the configuration and deployment of end-user devices, onboarding processes, and the maintenance of collaboration technology in meeting rooms.
Candidates should have a strong interest in IT and be pursuing or have completed a relevant qualification such as a degree in Computer Science or an IT apprenticeship. Proficiency in Windows 11 and Microsoft 365, along with excellent English communication skills, is essential.
Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we can see an opportunity to create long-term value.
We believe Triton is a great place to work and we want our team to be entrepreneurial, enjoy being part of a collective effort, inspire and challenge each other, and to bring an international mindset.
This is an entry-level opportunity to join Triton's IT team and gain hands-on experience supporting a high-performing investment firm. The successful candidate will play a key role in delivering day-to-day IT support to the London office and learning the wider IT function from the ground up.
You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end-user technology as you develop.
This is a development-focused position designed for someone at the start of their IT career - whether you are a recent school leaver, completing or seeking a university placement year, finishing an apprenticeship, or pursuing a junior IT support pathway.
You will gain meaningful exposure to a private equity environment and the state-of-the-art technology that supports a modern, international financial services firm.
Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows:
Day-to-Day Service Desk Support
• Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed
• Log, triage and progress incidents and service requests within defined SLAs
• Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting
• Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
End-User Devices and Mobile
• Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop)
• Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune)
• Help maintain accurate hardware and software asset records
Onboarding and Offboarding
• Support new joiner onboarding, including device preparation, account creation and induction sessions
• Assist with leaver processes, including device collection and account deactivation
Meeting Rooms and Collaboration Technology
• Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms)
• Provide basic support for Teams Telephony and audio-visual issues during meetings
Projects, Documentation and Wider Team Support
• Assist with IT projects and the rollout of new technologies as the firm continues to evolve
• Help keep user-facing documentation, guides and the knowledge base up to date
• Support major events such as the firm's Annual General Meeting under the direction of senior colleagues
• Occasional travel to other European offices may be possible as part of your development
Candidate Profile
This is an entry-level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV.
Essential
• Strong interest in a career in IT support, infrastructure or technology more broadly
• Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification)
• Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context
• Excellent written and verbal English communication, with the ability to explain technical issues clearly to non-technical users
• A professional, service-minded approach and a willingness to learn quickly in a fast-paced environment
Desirable (Not Required)
• Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation
• Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer-facing technical role
• Familiarity with basic networking concepts, mobile device management or cloud services
• Interest in financial services, private equity or the wider professional services sector
Personal Attributes
• A service-oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non-technical users
• Self-motivated, well-organised, and comfortable working independently across multiple office locations with a proactive approach to problem-solving
This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job-related duties as reasonably requested by your manager. Triton is an Equal Opportunities employer, as such we are committed to building a diverse and inclusive workforce so if you're excited about this role, but your past experience doesn't perfectly align we'd still encourage you to apply. We are looking for people who will flourish in this environment.
Triton is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.
Building Better Businesses
Founded in 1997 and owned by its partners, Triton is a leading European mid-market sector-specialist investor. Triton focuses on investing in businesses that provide mission critical goods and services in its three core sectors of Business Services, Industrial Tech, and Healthcare. Triton has over 150 investment professionals and value creation experts across 11 offices and invests through three complementary “All Weather” strategies: Mid-Market Private Equity, Smaller Mid-Cap Private Equity, and Opportunistic Credit.
Offices: 2 rue Edward Steichen, Floor 7, Luxembourg, Luxembourg L-2540, LU
Building Better Businesses
Founded in 1997 and owned by its partners, Triton is a leading European mid-market sector-specialist investor. Triton focuses on investing in businesses that provide mission critical goods and services in its three core sectors of Business Services, Industrial Tech, and Healthcare. Triton has over 150 investment professionals and value creation experts across 11 offices and invests through three complementary “All Weather” strategies: Mid-Market Private Equity, Smaller Mid-Cap Private Equity, and Opportunistic Credit.
Offices: 2 rue Edward Steichen, Floor 7, Luxembourg, Luxembourg L-2540, LU
