Your Tasks:

• Support US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirements
• Lead the identification and pursuit of new service opportunities in the instrument transformer, reactors and high voltage equipment scope.
• Build and maintain strong relationships with end customers and sales agents.
• Analyze market trends and customer feedback to identify growth opportunities.
• Perform off- and on-site inspections, testing, maintenance, troubleshooting, and repair of high-voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customers
• Conduct initial issue assessments and root cause analysis for equipment-related questions
• Assist with installation, commissioning, and startup activities for new equipment
• Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendations
• Support customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third-party teams through resolution
• Provide technical support and training to customers and service partners on equipment operation, maintenance, and best practices
• Document service activities, findings, corrective actions, and recommendations through detailed service reports
• Ensure compliance with safety standards, customer requirements, and field service procedures during all activities
• Collaborate with service operations, engineering, quality, and manufacturing teams to improve customer satisfaction and service delivery
• Maintain tools, equipment, and service documentation in good working order Support continuous improvement initiatives related to field reliability, product performance, and customer experience
• Travel frequently to customer sites across the United States and Canada as per business requirements

Requirements:

• Technical diploma, associate degree, or bachelor’s degree in electrical engineering, Electromechanical Engineering, Electrical Technology, or a related field
• Solid knowledge of high-voltage technology and power transmission systems
• 3+ years of hands-on experience working with high-voltage equipment, instrument transformers, coils, reactors, or related electrical systems
• Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures
• A strong “hands on” mentality and practical experience working with tools
• Experience performing field service activities, inspections, commissioning, and warranty support
• Ability to read and interpret technical drawings, schematics, and service documentation
• Strong analytical and problem-solving capabilities with a customer-focused mindset
• Excellent verbal and written communication skills
• Ability to work independently in dynamic field environments while managing multiple priorities
• Familiarity with safety standards and field service best practices within industrial or utility environments
• Experience with SAP or other service management systems is considered an asset
• Willingness and ability to travel extensively across North America
• Valid driver’s license required
• Previous experience within utility, power transmission, energy, or manufacturing environments is strongly preferred

We offer:

In accordance with the Pay Transparency Act, we are committed to providing clear and accessible information about compensation for this role. The expected compensation range for this position is CAD $105,000 - $150,000 / Annually. Actual compensation within this range will be determined based on several job-related factors, including relevant education, depth and breadth of experience, professional certifications or license, specialized skills aligned with the role, and internal equity considerations. This role offers a comprehensive total rewards package, including paid vacation, group health benefits, pension plan, bonus, and additional employee programs.

• The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company.
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies.
• Support from experienced professionals in handling the latest measurement technology.