San Antonio, Texas, United States · On-site
$90k–$100k/yr
SSA Group at San Antonio Zoo is seeking a dynamic Assistant General Manager with a focus on Culinary Operations . This is a high-impact leadership role for someone who thrives on the fast pace of daytime operations, has …
Skills: Culinary Operations, Health Department Compliance, Guest Experience Leadership, Labor Management, Financial Management
Honolulu, Hawaii, United States · On-site
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Leadership, Interpersonal Communication, Problem Solving, POS Systems, Ticketing Operations
Denver, Colorado, United States · On-site
$19/hr–$19/hr
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Beverage Preparation, Espresso Machine Maintenance, Customer Service, Food Safety, Sanitation
Wichita, Kansas, United States · On-site
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Customer Service, Cash Handling, POS Systems, Merchandising, Communication Skills
Rochester, New York, United States · On-site
$18/hr–$20/hr
Position Title: Jr Sous Chef Reports to: Sous Chef Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focu…
Skills: Culinary Leadership, Kitchen Management, Food Safety, Staff Training, Inventory Management
Wichita, Kansas, United States · On-site
Assistant Retail Operations Manager Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations. Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experien…
Skills: Leadership, Staff Supervision, Inventory Control, Visual Merchandising, Financial Management
Birmingham, Alabama, United States · On-site
$13/hr–$14/hr
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Interpersonal skills, Communication skills, POS systems, Microsoft Excel, Customer service
Melbourne, Florida, United States · On-site
$15/hr–$15/hr
🦁 Now Hiring: Part-Time Cashiers at Brevard Zoo! 🦜 Ever wanted to work somewhere wildly fun? Brevard Zoo is looking for friendly, upbeat Part-Time Cashiers to join our team! If you love people, animals, and fast-paced …
Skills: Cash Handling, Customer Service, Point Of Sale (POS), Basic Math, Communication Skills
Melbourne, Florida, United States · On-site
$15/hr–$15/hr
🦁 Now Hiring: Part-Time Cooks at Brevard Zoo! 🦜 Ever dreamed of cooking in a place that’s as exciting as it is unique? Brevard Zoo is seeking passionate, energetic Part-Time Cooks to join our culinary team! If yo…
Skills: Food Preparation, Food Safety, Sanitation, Kitchen Management, High-Volume Cooking
Royal Oak, Michigan, United States · On-site
$21/hr–$23/hr
SSA GROUP @ DETROIT ZOO Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admi…
Skills: Culinary Leadership, Menu Pricing, Food Safety Compliance, Inventory Management, Staff Training
Melbourne, Florida, United States · On-site
$15/hr–$15/hr
🦁 Now Hiring: Seasonal Cashiers at Brevard Zoo! 🦜 Ever wanted to work somewhere wildly fun? Brevard Zoo is looking for friendly, upbeat Part-Time Cashiers to join our team! If you love people, animals, and fast-paced d…
Skills: Cash Handling, Customer Service, Point Of Sale (POS), Basic Math, Communication Skills
Providence, Rhode Island, United States · On-site
$17/hr
Catering Associate Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admission…
Skills: Guest Service, Event Setup, Inventory Management, Problem Solving, Communication Skills
Honolulu, Hawaii, United States · On-site
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Food Preparation, Kitchen Management, Food Safety, Quality Control, Guest Service
Rochester, New York, United States · On-site
$20/hr–$22/hr
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Culinary Leadership, Menu Pricing, Food Safety Compliance, Inventory Management, Staff Training
Denver, Colorado, United States · On-site
$22/hr–$22/hr
Catering Bartender Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admission…
Skills: Bartending, Guest Service, Inventory Management, Problem Solving, Communication Skills
Madison, Wisconsin, United States · On-site
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Food Preparation, Safe Food Handling, Guest Service, Problem Solving, Communication Skills
Madison, Wisconsin, United States · On-site
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and re…
Skills: Interpersonal Communication, Problem Solving, Decision Making, Organization, Flexibility
Miami, Florida, United States · On-site
Warehouse Associate Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissio…
Skills: Inventory Control, Warehouse Operations, Communication Skills, Problem Solving, Organization
Miami, Florida, United States · On-site
WAREHOUSE SUPERVISOR For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinar…
Skills: Warehouse Management, Supervision, Inventory Control, Problem Solving, Communication
Royal Oak, Michigan, United States · On-site
SSA Group @ Detroit Zoo WAREHOUSE MANAGER For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring togethe…
Skills: Inventory Control, Warehouse Management, Staff Supervision, Vendor Management, Budgeting
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Oversee culinary operations and daytime guest experiences at the San Antonio Zoo, including health compliance and event execution. Manage department managers, labor budgets, and the on-site franchised Starbucks to drive business results.
Requires three years of operations management experience and strong leadership and financial management skills. Must be at least 18 years old and capable of standing for extended periods and lifting up to 35 lbs.
SSA Group at San Antonio Zoo is seeking a dynamic Assistant General Manager with a focus on Culinary Operations . This is a high-impact leadership role for someone who thrives on the fast pace of daytime operations, has a sharp eye for health department compliance, and knows how to turn great food and guest service into a signature part of a world-class visitor experience. You'll oversee everything from event programming and team development to branding and signage — including support oversight of the on-site franchised Starbucks — all while partnering closely with zoo leadership to drive results across the business.
Key Responsibilities:
Daytime operations management
Health department compliance
Guest experience leadership
Zoo/consumer event execution
Employee corrective action and performance management
Labor management and scheduling
Branding, signage, and graphics oversight
Support oversight of franchised Starbucks operations
All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.
Assistant General Manager
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Assistant General Manager
Reports to: General Manager
Responsibilities
Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
Schedule management personnel as necessary.
Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.
Support General Manager in oversight of all departments (or as assigned), responsible for coaching and documentation of management and operations.
Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Forecast weekly sales, complete and maintain sales analysis monthly sales with GM.
Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
Oversee, support and assist in driving operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies.
Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.
Support GM and Unit Controller in monthly safe audit.
Interact with the facility personnel to obtain operational needs (security, cleaning, maintenance, etc.)
Develop new and innovative operational items in all departments.
Assist with construction or renovation plans and their execution as designated by GM.
Audit Worker Compensation Compliance.
Promote an inclusive & supportive approach at the Unit.
Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills that is combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
Three years of operations management.
ServSafe or Food Handling Certified a plus.
All education backgrounds accepted, must be 18 or older.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Compensation and Benefits
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
Your Mission. Together.
Rooted in family and relationships, SSA Group activates ticketing, culinary, and retail merchandise moments between the experiences at cultural attractions across the United States. Founded almost 50 years ago, SSA is based in Denver, Colorado, partners with approximately 99 cultural attractions and serves well over 52 million families annually. SSA Group is an industry leader in delivering an innovative suite of products and revenue-driving services. Built by family for families, our operational models are powered by exceptional results and continuously reshaped to align with changing consumer expectations. Our motto is, “Your Mission. Together”
Offices: 4624 Central Park Blvd, Denver, CO 80238, US
Your Mission. Together.
Rooted in family and relationships, SSA Group activates ticketing, culinary, and retail merchandise moments between the experiences at cultural attractions across the United States. Founded almost 50 years ago, SSA is based in Denver, Colorado, partners with approximately 99 cultural attractions and serves well over 52 million families annually. SSA Group is an industry leader in delivering an innovative suite of products and revenue-driving services. Built by family for families, our operational models are powered by exceptional results and continuously reshaped to align with changing consumer expectations. Our motto is, “Your Mission. Together”
Offices: 4624 Central Park Blvd, Denver, CO 80238, US
